@QueenOfMyWorld
I am going a bit against the grain here, but I don't think your friend was being unreasonable at all.
This happened to me the other day actually, and as I discovered, it's not that EASY to just 'move to another pump!' Not if someone is parked behind you, and there are cars at the side of you. Plus, why the fuck SHOULD you?
I was sitting at a pump the other day with 2 cars behind me, (and cars either side,) and the Astra in front had no-one in it, so I was assuming that the person would come back soon. TEN fucking MINUTES I sat there whilst 10 to 15 people filled up their petrol tank, (at pumps in other queues,) and went to the booth to pay, and then came back and drove off.
I was steaming, and was JUST about to get out of my car, and find out where the HELL the person was who owned the Astra, and this bloody fucking woman sauntered across the forecourt with THREE bags full of shopping, and took her sweet time putting it all neatly in the boot, then took about ANOTHER 2 minutes to fuck off.
If I hadn't been so gobsmacked at the silly bint, and found the whole thing utterly incredulous, I would have shouted 'take your fucking time you stupid cow! It's not like I have a job to get back to or anything!'
I don't give a shit what people think about me saying that. No WAY would the posters on here (having a go at the OP,) have been happy if the same thing happened to them.
The man was a rude, inconsiderate, entitled twat, and your friend did nothing wrong...