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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To ask for a refund of £1.50?

35 replies

MaiaRindell · 14/08/2018 12:50

I made an appointment at a very popular salon to get my make up done for a wedding. I made it around three months ago and, even then, the make up artist that had been recommended was almost full so I had to take one at 9am. I had to pay a deposit of £1.50.

They phoned me around a month ago to say the artist could no longer do my make up because she was now doing a wedding, and offered me someone else. I declined since I only wanted the woman who'd been recommended. They were unapologetic. I asked about the deposit and they said the £1.50 would be refunded. It hasn't been. I feel petty asking for the £1.50 back but I feel the whole thing has been a very bad example of customer service. Should I just ask or write it off as experience and not book there again?

OP posts:
pasturesgreen · 14/08/2018 12:53

I agree in principle, but it's 1.50£, is it really worth the hassle? Personally I'd let it go.

Agentornika · 14/08/2018 12:53

I don't think I could get worked up about £1.50! Just don't use them again

Aprilshowersinaugust · 14/08/2018 12:54

£1.50 would buy me a pot of tea + a delicious doughnut from a supermarket cafe so I would def ask for it back!!

saoirse31 · 14/08/2018 12:55

I'd ask for it back, tbh.

ShumpaLumpa · 14/08/2018 12:57

No, it was unprofessional of them not to keep your booking and not to follow through on the refund.

£1.50 from lots of customers soon makes a tidy profit for them.

I would definitely chase the refund as a matter of principle, even if I just donate the money to charity.

Monny1 · 14/08/2018 12:57

I would ask for it back. It’s your money.

adviceplease8 · 14/08/2018 12:57

I wouldn't bother but if they've done the same to other people them £1.50s could be adding up

YeTalkShiteHen · 14/08/2018 12:57

Aye it may only be £1.50 but I guarantee the deposit scheme is in place to avoid customers mucking them about. Since they cancelled and not you they should return it.

If they cancelled 10 people and didn’t refund that’s £15! For free, because they cancelled!

RonniePickering · 14/08/2018 12:57

I'd ask for it back petty

9amTrain · 14/08/2018 12:59

I'd also ask for it back on principle.

runningkeenster · 14/08/2018 13:01

Same here. Companies rely on people thinking it's too mean to ask for a small amount back, but they soon mount up and why should they get to keep your money?

Mari50 · 14/08/2018 13:03

I probably wouldn’t ask for it back but I’d have been suspicious as to the point of having to pay £1.50 deposit for anything other than a soft drink bottle.
How on earth does that encourage clients not to cancel?

Original poster
MaiaRindell · 14/08/2018 13:10

I just mentioned this to a colleague who says she didn't get a refund from this company either, but presumed it was because she cancelled her appointment. She says she gave them two week's notice so it was hardly like they were left in the lurch.

OP posts:
DarlingNikita · 14/08/2018 13:10

I'd ask for it back. They said they'd refund it, so where is it?! They sound rubbish. They should have apologised profusely, and what on earth do they mean 'she's now doing a wedding'? Yes, and she was booked to do yours Confused

Original poster
MaiaRindell · 14/08/2018 13:11

@DarlingNikita I'm just a guest at this wedding, but I'm doing a reading in the church so I want to look nice.

OP posts:
DarlingNikita · 14/08/2018 13:13

Sure, but my point is just that they shouldn't override one booking with another –or if they do, they should be much more apologetic about it.

poppym12 · 14/08/2018 13:14

They've messed you about. Ask for your refund.

miri1985 · 14/08/2018 13:21

If you were expecting the 1.50 to be refunded, did you pay by card? If so contact your card company, it'll take a while but you'll get your money back and they'll get a fine which might teach them a lesson in customer service

PlatypusPie · 14/08/2018 13:34

If someone is taking a deposit at all, £1.50 seems like a weirdly low sum - it’s not really enough to be a deterrent to those who are cavalier about keeping appointments.

YeTalkShiteHen · 14/08/2018 13:37

If someone is taking a deposit at all, £1.50 seems like a weirdly low sum - it’s not really enough to be a deterrent to those who are cavalier about keeping appointments

No but a nice little earner if they routinely double book and cancel. The assumption that most wont quibble over a small amount is what makes it a tidy income and a fly way of going about it too!

Say it happens 50 times in a month, with £1.50 that’s £75 a month, £900 a year!

londonrach · 14/08/2018 13:37

Id ask for it back. £1.50 is still £1.50. Yanbu

VladmirsPoutine · 14/08/2018 13:37

Usually I let things like this go but on this occasion I'd ask for it back or see if you could be rebooked with the woman you wanted in the first place. If she's good i.e comes recommended then it might be worth seeing if you could reschedule but if you're not that bothered after all then go get your £1.50 - it's a point of principle!

Frogscotch7 · 14/08/2018 13:39

I wouldn’t ask for it back but I’d be telling absolutely everyone about your experience and leave reviews all over the place. Bad behaviour should cost them more than €1.50.

Poppyinagreenfield · 14/08/2018 13:40

Of course you want it back it’s your money and they broke the contract so it should be more.

Back to the real world. Walk out with a bottle of conditioner in lieu of payment leaving your name and address and let the court decide.

Snoopychildminder · 14/08/2018 13:41

Are you 100% it wasn’t refunded to your card but you over looked it?

If it definitely hasn’t been, I would pop by and talk to them in person. Kill them with kindness. It’s not about the money, it’s the principle, if they said they would refund you they should.

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