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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

What time is reasonable - no water in holiday cottage

67 replies

itsnosoap · 08/08/2018 06:31

6th day in holiday cottage (UK) and have woken up to no water. That's no water at all, not just no hot water.

Would IBU to call the owners at 7am or is that too early?

OP posts:
Originalsaltedpeanuts · 08/08/2018 19:31

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CantankerousCamel · 08/08/2018 19:54

Original if the water problem had led into an ongoing issue over a few day, whar would you have had the OP do?

Pay for a hotel AND a cottage?

MyDirtyLittleSecret · 08/08/2018 20:40

Obviously I completely disagree with you dirtylittlesecret.
Obviously, I'm devastated Originalsaltedpeanuts

If the house was on fire would you expect op to call the fire brigade or the owners first?

Grin You really don't like to be wrong do you?
No, because these two things are not quite the same.

Originalsaltedpeanuts · 08/08/2018 22:04

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CantankerousCamel · 08/08/2018 22:07

My point is you’ve expected the OP to contact the water company directly.

If the issue was not easily rectified, do you expect the OP to pay for the needed hotel (with running water) AND the holiday let?

As it’s all her problem rather than the landlord charging her maybe £600 for the weeks rent to be there

Originalsaltedpeanuts · 08/08/2018 22:42

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CantankerousCamel · 08/08/2018 22:45

It is relevant. At what point is is ‘acceptable’ for the OP to contact the agent?

Rachie1986 · 08/08/2018 22:51

Oooh this worries me. We're off to a holiday cottage this week and I'm often up several times a night having a wee (pregnant). That would stress me out!

Honeyroar · 08/08/2018 22:51

Of course you should ring the landlord not the water company. These things happen, but I wouldn't want my holiday guests having to go to the trouble and I'd want to know anyway and organise repairs.

welshmist · 08/08/2018 22:54

Fill the bath and kettle, that way you can use the loo in the morning and have a cuppa.

CantankerousCamel · 08/08/2018 22:58

I never flush the loo at night. In fact we rarely flush the loo at all unless it’s a 2

Stalmida · 08/08/2018 23:01

Glad the problem is sorted OP.

I'm with those that think it's the owners job to be resolving an issue like this, not you.

Originalsaltedpeanuts · 08/08/2018 23:33

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itsnosoap · 09/08/2018 09:55

But in this case, Originalsaltedpeanuts, it wasn't the best course of action. In fact, in lots of cases it wouldn't be.

I used the link a helpful pp posted to find the water board. It told me the supplier was a major water board. I visited the appropriate website, which told me that there were no works or incidents in the area. It advised me to call a plumber. So in that instance, I would have then had to call the owner anyway.

As it was, the original website was incorrect, and the major water board wasn't the supplier. The supplier is a much smaller operation supplying around 250 houses in the village. I wouldn't have known that without calling the owner, who was then able to quickly call her neighbour, who she knew would be up early (I don't have that inside knowledge, having been here less than a week!) and find out what the issue was.

And even if the above wasn't the case, and there had been some sort of incident which would mean we would be without water for an indeterminate amount of time, I still would have had to call the owner to at the very least let them know. Ultimately it is their house, their responsibility and it would have been up to them how to handle any given scenario.

So calling the owner is the best thing to do. And being unpleasant for no reason other than to try to make someone else feel small or stupid never, ever is.

OP posts:
Gabilan · 09/08/2018 10:44

Why wouldn't a capable adult in their own country ring the water suppliers first?

My neighbours did this when they lost their water supply. It was actually my fault. I rent a property in a hamlet. I had a burst pipe and had to turn off the water. What nobody had explained to me was that there was no way to isolate the supply to my house. So when I turned off my water, I turned off my neighbours' as well.

So actually, if you're in an older property or in a rural area with older infrastructure, it makes sense to rely on local knowledge. That might be your neighbours, or if you're renting it could be the property owner. There are all sorts of scenarios in which supply could be cut off which is nothing to do with the water supplier. And, it bears repeating, if you're renting a holiday cottage and there is an issue with the water supply, the owners need to know. Your rent includes running water. If that isn't happening they need to be aware. Even if it's a general problem and the fault of the Water Board, they should still know that their tenants/ guests have no water.

CantankerousCamel · 09/08/2018 10:51

Because it’s NOT your responsibility to sit on hold and speak to the bloody water board!!

If I was renting out and someone did that I would think it was odd.

Contact the owners, it’s their house!!

What if you phone the water board and they send someone out and it’s an issue known to the owners? What a waste of everyone’s time.
What if you want to go out in the day ash instead have to sit in ON YOUR HOLIDAY and let in some water dude.

Sorry but that’s not what you pay for.

araiwa · 09/08/2018 10:54

The ability of some people to create an argument out of nothing is astounding. Well done

My first port of call if completely no electric or water would be a neighbour, then the owner

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