What time is reasonable - no water in holiday cottage

[itsnosoap]

6th day in holiday cottage (UK) and have woken up to no water. That's no water at all, not just no hot water.

Would IBU to call the owners at 7am or is that too early?

Seriously if I ran a holiday cottage and there was no water I would not mind being called at 7am.

Yes the owners should be sorting it.

Some places have a water pump to increase water pressure to the property in areas of low water pressure - in which case the owner needs to fix it asap. I'd call them now.
Did you notice any brown/coloured water before the supply failed?

A text is a good idea, thank you. I'll have a look for neighbours too.

We'll also double check the stopcock but the kids are too little to have done anything to it, and I know the adults haven't, unless someone has been sleep plumbing!

Absolutely fine to ring the owners when they have rented you a holiday cottage which does not have what it should have. Ring as soon as you can. No water is not a minor thing and needs sorting ASAP. No idea why people are saying ring the water board, look for a spring etc, it's not your responsibility, it's the responsibility of the owners.

Some odd responses here. Phone the owners ASAP

Is there any water coming from the kitchen tap? If not the water company need to be contacted it's possible they aren't aware of a problem yet. We had no water a few months ago and I was the first to report it at 5am. Turned out it was a burst water main and the majority of our town had no water.

Right now is fine, they are making a profit off you and in exchange need to occasionally be inconvenienced.

You aren't asking for fluffier towels!

Text then call. Totally reasonable. Water is the most basic facility. If you are going out you need showers, you need breakfast, you need to fill bottles etc. Of course they need to get it sorted immediately, or provide alternative accommodation in a reasonable timeframe.

No idea why people are saying ring the water board, look for a spring etc, it's not your responsibility, it's the responsibility of the owners.

That. It's their job to phone around. The house is their responsibility and if I were them I would want to know so that I could sort it. It could be something that's happened before that they know how to fix quickly.

Because of the way the cottage I'm in is converted, I share water supply with two neighbouring properties and there is one stopcock that turns off water to all three. An owner would know this, a visitor would not.

If you’re renting out a cottage you’re running a business. Not being able to flush loos is a big deal. Hope they’ve got back to you.

Call them now. It's definitely late enough and if they're off to work soon they'll need to try and get a bit organised about it before arriving at work etc.

I would call now.

I also agree that it's strange people think someone staying in a holiday cottage should sort out a problem like this themselves and bypass/not bother the owners.

Thanks for all your help everyone!

I texted the owner, who called back almost immediately. She rang the neighbours and apparently the water board switched off the water overnight to preserve it!

The water board only supplies the village, apparently, so presumably reserves are low.

The water is back on now, thank goodness, but we will be even more careful with our usage now.

No, you're right. It's not your job to phone the water board or a plumber!

Wow. They really needed to tell you if the water company had that policy when you booked or paid in full. nd should have told you anyway, out of courtesy, if they knew.

They really ought to have let you know that so you could st least make provisions for overnight: a jug for drinking water etc

Who is the water company? I've never heard of them doing this - I'm intrigued as to which one it is! Assuming not UK....

It's probably as much news to them as it is to you.

Worrying sign of things to come.

Hold on, just read you are in the UK!

They weren't aware, they are out of the country and haven't received any notification. I can't say what water company, it's too specific.

It is worrying, and yes, I think we can expect more of the same in years to come.

originalsaltedpeanuts exactly.

Why are people so helpless? It amazes me.

Why are people so needlessly rude to strangers on the internet? One of life's little mysteries I suppose.

Originalsaltedpeanuts if the OP were staying in a hotel or holiday apartment complex and there was suddenly no water would you tell her to call the front desk OR start googling the local plumbers and the water board? Same principle here, it's rented holiday accommodation, first port of call when something goes wrong is the owner or property manager.