There will be a really wide range of reasons why this is the case so it is not something that can be generalised. There will be people that:
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are on low wages and can’t make ends meet to manage day to day life let alone save.
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people with poor money management who prioritise other things
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people who face unexpected life events like retirement, sickness, disability and have no choice.
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people facing temporary high costs/life events like moving house, 2 kids in nursery, building work, mat leave costs etc.
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people who effectively have savings but class it as something different (I.e people overpaying a mortgage or classing investments as being different. I’ve heard people say they have no savings but are sat on large pension pots for example.
I’ve been in the 4th category but was lucky enough to know it would be temporary. Otherwise I am a saver by nature and feel very uncomfortable without having a safety net of cash, long-term investments etc. One of my friends is firmly in the second. He’s always been crap with money, had 30k plus on credit cards but was a high earner.
It is the people in the first and third categories that deserve sympathy rather than comments about ‘irresponsibility’. There is something very wrong when so many people are paid below the real living wage.