To think that my DH’s boss can print payslips.

[Ahostofgoldendaffodils]

We’re remortgaging and need to produce evidence of wages. Several months ago my DH told the accountant in his firm to stop printing his payslips. It has now emerged that while the accountant stopped printing them, he did not email them either, clearly my DH wasn’t bothered by this. Anyway, DH asked accountant today to print off his last four week’s slips (he’s paid weekly) and was told by accountant that he couldn’t do it. We really need these sooner rather than later. Any advice on this would be greatly appreciated! Thanks.

I do the payroll at our company and once the payroll run is complete you can’t print off any payslips . I do print a copy for my records so can photocopy that if staff need a copy

Depends on the payroll system tbh and the process as a whole

They genuinely may not be able to do them. Will bank statements do instead?

Ask for a statement earnings on headed paper.

Statement OF earnings. Sorry

If they cant print them would his employer just write the figures in a letter?

He is legally entitled to a payslip, they need to put the data (gross pay, deductions etc) on an email or piece of paper if they can’t prin5 an actual payslip

I thought it was illegal to withhold payslips

I do the payroll here on QuickBooks and can print or email payslips whenever.

My previous employer couldn’t once payroll was closed. They did email them though (better for me as I lose every bit of paper I’m ever given!)

Sorry, posted too soon, but as others have said ask for them to give him the figures on headed paper/email from a work address

It's a legal requirement that an employer provide a pay statement. But some systems can't reprint actual payslips, ours can however.

I find it bewildering that the accountant agreed to just stop producing the payslips or that an employee would just be able to tell them not to.

The last time someone asked me for payslip copies I asked why they hadn't kept them and he said why should he, he never needs them........well clearly he does!

Every payroll software I’ve used (and there’s been quite a few) has had the capacity to print a copy payslip. Some wouldn’t look visually the same as a normal payslip, but all could print something marked as copy if required.

Agree, all current software should do this. Wasn't the case ten years ago etc

Thank you. DH got a statement of earnings and his P60 but bank wouldn’t accept them - insisted on payslips. He has asked for all future ones to be emailed to him!

Pay slips have to be provided on or before pay date. If the payroll system produces them it does so in batch form so what has the accountant been doing with them?!
About time they switched to epayslips then no one loses them!

I audit companies and have to be able to review all payslips if required. They really ought to be able produce these!

DP has worked in payroll so long he started out doing it by candlelight, using a quill pen.

He says any recent system should be able to produce copy payslips.

If he is employed (and not the part owner of a limited company) his employer must provide payslips - they can be electronic.

If he is a director of the limited company and draws salary and dividends then payslips are not required. He must produce three years company accounts and or SA302s plus tax year overviews for the last three years - depending by on what the bank require. If it’s the latter they may check the accounts online to ensure the profit supports the dividends. (Ie not dividends drawn from retained profit) depends on the lender.

A letter will not normally suffice.

Standard request now is 3 months payslips and bank statements for all current accounts.

Employers are required to make them available at payday... but your DH's has.

They used to print, and can email. He told them to stop printing and failed to supply an email.

That's not their fault, it's his... and my sympathy is all with the company. They gave him options, he was too lazy to manage either but now he has problem, he's moaning because they won't drop everything else to immediately fix it.

Can you tell I run a payroll as part of my job? I've had this scenario dozens and dozens of times, and eventually had to get tough. We now email or people can collect. If they delete the email or they don't collect, tough. My only exception are the two staff we have were alternative arrangements are part of there adjustments, and even they won't get free copies on demand.

They should surely be able to email him copies at least. I just needed a year of back payslips for a job I’m no longer at and the HR person was able to email them all to me.

@ginnybag - my previous payroll supervisor (I'm the FD) used to have two quotes on her wall:

"I cannot run a payroll on guesswork" and
"A lack of planning on your part does not create a problem on my part"

She was hard as nails :) I was a bit scared of her

I get this request a lot.
We don't have replacement payslips (as these are specially printed) but I do get a pdf of all payslips sent to me as part of my cheques.
So I can go and open last 3 of them, search for person x, screen grab them and then email.
So it's a bit of faff, with 100 employees to search through.. Every month someone wants this done. But it's definitely do able. It may cost though if you had to go back to an external payroll company.

Shows what I know. How embarrassing! I use SAGE payroll. I didn't know you could go back and get copies. That's why I always take a copy. Funnily enough no one has EVER asked me in 7 years!!

@topcat Sounds about right!

As weird as it sounds, it's one of those jobs that really can expand to fill all the time it likes, mostly through 'minor' requests.

I used to bend over to fill them all, then - somewhere around the 5th time in a year the same chap asked me for copy pay slips for something and someone else wanted to query their hours from 6 months previously - I realised how much time it was all costing.

So I started saying no. No one has yet died.

I think it's the changes in technology which have made people so careless, tbh. There's definitely a culture of 'oh, Payroll/HR can just...' but see several previous posts about how that has to happen.

I'm with ginnybag - these requests always seem reasonable when you're the one making the request, not so much when you are receiving dozens of these requests

We can do screen grabs from the pdf but most employees asking seem to want actual payslips, which we have to request from the external payroll provider.