to think this is not acceptable?

[lill72]

Hi, Ive just had the maintenance guy from the company that does the maintenance on our rental property hang up on me. For no reason other than I dare to try and tell him that there is a problem with something which I guess he reads as he has no done his job properly.

He installed a new toilet seat as the last was slipping and cracked. The day the new one was installed I noticed it was also slipping and emailed them.No reply. Emailed again as it is getting worse. I get an email back saying it was ok when he checked it and they will come and look at it, but if it is damaged they will charge us. WTF.?? how did we do any damage. Bit accusatory.

Then I wanted the hems on curtains fixed. He said the curtains were dirty and greasy so he could not put backing tape on? Again WTF? they are not either of these and there is no reason they cannot be fixed. why dont they sew them anyway and actually they are too long to begin with so easy to get dust on bottom as they do. So he passed onto the LL that they are dirty and greasy. Ah they are not.

When I called to dispute this he gets very defensive and then says someone will attend and hang up. I have let the lettings manage but how I handle this ongoing? They have accused us of any things but dot follow through on charging us when I kick up a fuss. why - because their accusations are utter BS.

I kick up a fuss. They dont like it as I call them out.

Oh to handle these people. They are so unprofessinal.

Nick - i have given up with the floors. My emails will cover me somewhat if it comes to that.

It is a tricky balance though no - wear and tear?

Honestly if I were your landlord I’d counting down the days until your tenancy ended.

Semper - gees we are great tenents who are house proud . Sweeping generalisation no?

I hardly contact these people!!!!!

But you are contacting them needlessly, costing them money to get tradesmen out for routine maintenance. You have contacted them about curtains, toilet seats, oiled floors and that's just what you have told us.

Haha after all that its a "bog" standard loos seat.

Put your hand under where the metal discs are and tighten the bloody wingnuts!!! Jeez

I have wooden floors, I have small children. When I want to oil them I do it once they are in bed, as I do most of the household chores. C'mon you need to sort it out and start looking after the house properly and stop bothering them for minor stuff. If you want to cover yourself then send an email saying "I am doing these jobs on this date: changing look seat, taking hem up on curtains and oiling wooden floors. If the landlord has any specific instructions or would like to do them himself or use a contractor then let me know by x date otherwise I will go ahead". Then get on with being a grown up and looking after the property!

Aliens - but do you own your property? I dont exactly want to spend time/money on a property I am renting at crazy prices.

Nick - I am not. They have not ever come about the floors and came to the property on a day they are doing maintenence on the building in the other 3 flats as they manage them all. So not a biggy.

Ah last two times I got in touch was a burst boiler in our flat causing all flats below to leak. Time before that was leaking into my flat wih a burst boiler above.

So you are making bit of a generalisation!!!!

They are pricks who try and charge for everything they can and try and blame us for anything they can like accusing us of the burst boiler. Never heard back from them when I told them Id spoken to a contractor who said there was an issue with the actual boiler - not anything I had done. Funny I never heard a word more about it.

When another tenant moved out , they charged them £300 for a small nick to the paintwork inside a cupboard.

So, Im not exactly giving anything to this LL as we do enough to keep the property in as good a condition as we can. I dont need to pay to oil it, was never part of the contract.

So it's not that you can't do the floors yourself because of children, but that you don't want to. Fair enough, if I was the landlord I would argue that this comes under maintaining the property - you get the benefit of nice wooden flooring and therefore have to maintain it. Also, just because you are renting that doesn't mean that you don't have certain costs in maintaining a property - I understand not wanting to invest in updating etc but maintainance is a different issue. Also, your anger towards the management company is towards them, not the landlord.
Honestly, with every post you come across as entitled and unwilling. I'm sorry if that's incorrect but it is how you appear to me and probably how you are coming across to the management company and maintainance guy as well.
Yes agents do charge etc, but that's what you get if you rent. It sucks but that's life, no reason to take it out on the landlord who is the one bearing the cost of all these little call outs.

Just to add, the landlord has a responsibility to keep the property secure (windows and doors) and usable (plumbing and electrical problems) and safe (boilers etc) Everything else is down to the tenant.

The floors: so they left you the instructions on maintaining them and you are not doing it?