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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To expect my DPD parcel to be delivered by now and placed in my doorway?

32 replies

Ownerofhungrydog · 25/05/2018 13:02

So as not to drip feed, driver has been before. First time he placed the heavy dog food parcel on the doormat A and I asked him to put it at B. He refused saying he wasn't allowed because of health and safety. I expressed puzzlement as every other driver has been happy to put parcels at B. I signed, he left muttering that he'd leave it in street next time. Visit 2, he put it on the path C and i signed, expecting him to move it to A but he just walked away and left me to struggle to lift the bag up the step into the hallway. Visit 3 on Monday, he put bag at C and I asked him to put inside. He refused. I had a crying baby in arms so couldn't lift it one handed. I called my son to help but he wasn't dressed and called that he'd come move it in a minute. By this time the driver had taken the parcel away and was putting it back on the van! I know they don't get long per delivery but still! So contacted DPD and they said they'd put a note on it to leave at A. It was rescheduled for today (Friday) I then had DPD customer services call and I explained my dog isn't eating properly because he doesn't like the food I had to buy Monday evening. She moved delivery forward to Wed morning before noon but It didn't come, DPD said very sorry they didn't know how it got missed off that day's deliveries. It would be rescheduled. To cut long story to slightly less long, every day this week I have waited in for DPDs delivery notifications and delivery slots and each day they apologise and say they'll reschedule. Today they've changed their story - they now say it's been deliberately kept at depot because they have asked for info from the Sender which they've not yet received! (I have kept the Sender informed during the week). Surely not unreasonable to expect them to have redelivered by now- and place on the doormat not the path?

To expect my DPD parcel to be delivered by now and placed in my doorway?
OP posts:
SneakyGremlins · 25/05/2018 13:04

You'll probably get a biscuit by way of apology like I did. Nothing else.

DontFundHate · 25/05/2018 13:05

Yabu. He is not insured to go into your house

SimonBridges · 25/05/2018 13:07

You are aware that he isn’t your personal servant?

FuckPants · 25/05/2018 13:09

You sound like a pain in the arse. The delivery driver isn't your fucking butler y'know?

AlbertaSimmons · 25/05/2018 13:09

I feel your pain. We live in a building which has been converted into houses and apartments. Each unit has it's own buzzer and mail box, clearly labelled. For some reason, couriers are unable to make successful deliveries to our building. We don't know why. Either they claim they can't find it (it's VERY obvious what it is) or they just press any random buzzer expecting that they will be let in, but they don't realise that potentially someone would have to come quite some distance through the building to receive the parcel and of course if the owner of the buzzer isn't in, then they won't hear it. So if we are in, but they don't press our own buzzer, then we can't answer.

This has happened so often that we don't order online now, unless we can get the delivery via Royal Mail, who strangely have absolutely no difficulty AT ALL with delivering to us.

TERFragetteCity · 25/05/2018 13:09

Why did he take it from C and put it in the van, he should have just left it at C and left after you signed for it.

Sidge · 25/05/2018 13:12

Maybe buy your dogfood somewhere else and bring it home yourself, or order from somewhere that doesn't use DPD to deliver?

Or put your baby down and move it yourself if they leave it on the doormat?

They're a delivery service, they are responsible for delivering it to your address which they have done.

loulou987 · 25/05/2018 13:16

I use couriers a lot for my large pet food orders.... no way would I expect them to bring it into the house. Regardless of you stood there with crying baby! They are not insured to bring it into house END OF!

Every time they drop mine off just by my front door step, I'm small build, I can't carry the huge box in .... so I unpack it outside & simply bring the contents in! It really is that simple!

You do sound like a nightmare to be fair, totally unreasonable, if you can't handle baby & parcels that's not his fault!

UrsulaPandress · 25/05/2018 13:19

I think you should have accepted that the parcel would be delivered to A. I online shopped once, when I was on crutches. The delivery driver left everything just inside the back door which was neither use nor ornament to me. But hey ho.

Most of our deliveries go to a business 2 miles away from our house which happens to have the same first line of address as us. If it is something worth nicking they keep it.

loulou987 · 25/05/2018 13:20

I am presuming the driver put it back on the van & drove off because he's fed up of your demands & you were wasting time. DPD use the same drivers for the same area regularly, so he will have been aware of the situation driving up to your house to deliver. Serves you right really for being so demanding.

Bombardier25966 · 25/05/2018 13:20

@ALBERTASIMMONS, have you read the OP? DPD are trying to deliver but OP has expectations far beyond what she's paid for. Your issue is completely different.

Bombardier25966 · 25/05/2018 13:23

(apologies for shouty name, Alberta, not sure what happened there!)

ijustwannadance · 25/05/2018 13:25

You knew what was being delivered so you could've put baby down for the minute it would've taken to answer door/sign/bring in parcel.

Why did he take it away? Were you refusing to sign until he put it in the house? He has no time to wait for your son to get dressed.

Your parcel is still at warehouse because you are a pita and driver has refused to re-deliver.

FannyFifer · 25/05/2018 13:26

They deliver items to your house they are under no obligation at all to enter your house. I accept packages at my door.

They are on a very tight schedule & ur demands & weird behaviour are slowing them down.

If I was the dpd driver I wouldn't be delivering to you again

dementedpixie · 25/05/2018 13:28

Mine is always delivered to just inside the front door. I wouldn't expect them to carry it any further into the house. Yabu

Loyaultemelie · 25/05/2018 13:30

I too am baffled as to why he removed it from c after you had signed and why they then need info from seller. DPD are really good in our area but yodel do weird things.

Original poster
Ownerofhungrydog · 25/05/2018 13:38

Just to clarify - Initially I asked him to put it indoors at B but accepted and told him I respected his decision not to set foot in my home to place at point B. That's fine, I get that, you can't be too careful these days. What I don't get is why he doesn't want to put it at point A any more when that was where he chose to put it the first time he came. DPD customer services have told me they have put an instruction on it for him to put it in the doorway. They haven't confirmed any health & safety rules, but I respect the man's decision not to take 2 steps into my home. He doesn't need to. @Bombardier25966 They are not trying to deliver. They've told me they are, making me wait in all week but someone has deliberately kept it in the depot. He could have left it on the path on Monday and my son would have got it when he was dressed. He didn't give me a chance to sign for it and chose to take it away instead. Noone has attempted a delivery since.

OP posts:
Original poster
Ownerofhungrydog · 25/05/2018 13:43

#Loyaultermelie, everyone else I spoke to has been puzzled, saying it was far more effort to take back to the van than lift it into the doorway. He didn't ask me to sign, I never got the chance.

OP posts:
Bombardier25966 · 25/05/2018 13:44

They've not made you wait in all week. They made an error on Wednesday and you were missed off the list, nothing deliberate about it.

The driver knows you're a pain in the arse. Next time the delivery is scheduled (you can track it, so you don't need to wait in all day) then be ready for them and make sure you have the means to take the delivery in yourself.

Original poster
Ownerofhungrydog · 25/05/2018 13:48

#bombardier25966 it wasn't just Wednesday, I didn't post every conversation and every promise DPD have made. Every day this week they have told me they are coming, that its on a priority etc and every day they haven't turned up.

OP posts:
TERFragetteCity · 25/05/2018 13:49

He didn't give me a chance to sign for it and chose to take it away instead. Noone has attempted a delivery since.

How did you know he was there then?

Original poster
Ownerofhungrydog · 25/05/2018 13:50

#dementedpixie thank you , that's exactly what I'm asking him to do - he refused to put it inside the doorway and left it on the path below and in front of the door.

OP posts:
ShatnersBassoon · 25/05/2018 13:56

He didn't want to do you a favour, which is his prerogative. That should have been it. You accept the service as it comes, or you opt for something different.

tenbob · 25/05/2018 13:57

A DPD driver has just brought a parcel of dog food into my house..!
Carried it down the hall and put it by the kitchen door for me

I'm just going to thank my lucky stars I don't have to claim on his non-existent insurance
(What is the MN obsession with insurance?)

AlbertaSimmons · 25/05/2018 13:58

Bombardier my point was more generally about the crapness of delivery services. I didn't realise I was straying beyond the point of the thread...

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