To expect my DPD parcel to be delivered by now and placed in my doorway?

[Ownerofhungrydog]

So as not to drip feed, driver has been before. First time he placed the heavy dog food parcel on the doormat A and I asked him to put it at B. He refused saying he wasn't allowed because of health and safety. I expressed puzzlement as every other driver has been happy to put parcels at B. I signed, he left muttering that he'd leave it in street next time. Visit 2, he put it on the path C and i signed, expecting him to move it to A but he just walked away and left me to struggle to lift the bag up the step into the hallway. Visit 3 on Monday, he put bag at C and I asked him to put inside. He refused. I had a crying baby in arms so couldn't lift it one handed. I called my son to help but he wasn't dressed and called that he'd come move it in a minute. By this time the driver had taken the parcel away and was putting it back on the van! I know they don't get long per delivery but still! So contacted DPD and they said they'd put a note on it to leave at A. It was rescheduled for today (Friday) I then had DPD customer services call and I explained my dog isn't eating properly because he doesn't like the food I had to buy Monday evening. She moved delivery forward to Wed morning before noon but It didn't come, DPD said very sorry they didn't know how it got missed off that day's deliveries. It would be rescheduled. To cut long story to slightly less long, every day this week I have waited in for DPDs delivery notifications and delivery slots and each day they apologise and say they'll reschedule. Today they've changed their story - they now say it's been deliberately kept at depot because they have asked for info from the Sender which they've not yet received! (I have kept the Sender informed during the week). Surely not unreasonable to expect them to have redelivered by now- and place on the doormat not the path?

Every single delivery person I've had (and there's been a lot!) since I've had a baby has put my parcels inside the house for me if my arms have been full without me needing to ask.

I suspect your driver is refusing your parcel. It seems unlikely they've messed it up everyday.

So when you called your son, where were you? Did you walk away? If I was my to deliver something and the person walked away from me, I'd be annoyed.

If you didn't walk away, how did you not see him take the stuff back to the van?

You should have accepted the delivery, then called your son to help.

Or maybe order something that you can manage. Exactly how heavy is this dog food?

DPD are an odd delivery company, they seem to want to make it so difficult to get anything that you are put off ordering.

If I am not going to be at home I will often suggest a parcel is delivered to my work or to a local shop that does a click and collect type thing. This works great with all other companies but not DPD. They won't deliver to my work as I may not be available to accept the parcel personally and they won't leave a parcel with the receptionist even if I leave written authorisation with her. Click and Collect should be easy but they insist on either a photo driving licence (I don't have one) or passport for ID. Oddly enough I don't carry my passport around every day so I have to go home to get my passport then out again to get the parcel. The stores tell me they have to click on a box to say which of these 2 items they have seen and cannot override it to accept a work ID card, etc. Pain in the arse

I would actually love to have been witness to these incidents.

I would like to see if op was smiley, friendly, asking for help.

Or if she came across as demanding.

Or if she came across as a bit of a martyr/playing on weakness.

The fact that instead of taking delivery, she called for her son would suggest one of the latter two to me. In which case I may well have felt like doing what the driver did.

I had a DPD delivery and hour and a half ago; toaster oven so big box but not actually heavy. They guy still stepped in and put it inside my second door (so, not dropped in porch but placed inside the hallway). I didn't ask, I had just signed and then reached out to pick it up and he went "oh, I'll get that".

Sometimes they can be nice, even if they aren't meant too but with your attitude OP, I wouldn't be going above and beyond either.

tenbob, your dog is now in love with this DPD driver....I think you should draw them a special commemorative map....

#ImNotMeImSomeoneElse

"So when you called your son, where were you? Did you walk away? If I was my to deliver something and the person walked away from me, I'd be annoyed."

I was in the hallway. Sorry his bedroom door is missing from the plan, its opposite the radiator. I had to go behind the front door to knock on his.

"If you didn't walk away, how did you not see him take the stuff back to the van?"

Because I was behind the door, when I stepped back from my son's door to the front door, he had already gone and was loading it back into the van.

"You should have accepted the delivery, then called your son to help."

How? He didn't give me anything to sign.

"Or maybe order something that you can manage. Exactly how heavy is this dog food?"

Looks like this order is around 26 kg. I've been ordering dog food online for a few years, never had a problem before.