Active discussions

Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

wwyd? spa day and bleached swim suit.

35 replies

Wellthisunexpected · 26/04/2018 22:18

Went to a spa day, had a lovely time but when we left we realised our swimwear had been bleached by one of the chemicals in either the pool or steam rooms.

I contacted the spa and they immediately offered to refund the cost of new swimwear, very good of them.

This is my issue, my replacement would be £80 ish, my friends would be £40ish. The spa day was £59 each.

My swimming costume is about 6 years old, but was a seafolly one I bought in the sale, it has worn really, really well and I love it. They still sell it, but only in black (mines grey) and it's £80.

What would you do?

OP posts:
Nicknacky · 26/04/2018 22:20

I’m not getting it, what’s the issue if they are replacing it and they still do the style you like?

MaxPepsi · 26/04/2018 22:22

I don't understand the issue?

Tell them the make of your swimsuit. Show them how much it costs to replace and ask for the money??

MyotherUsernameisaPun · 26/04/2018 22:22

Presumably the spa are offering to return you and your friend to the positions you would have been in if the bleaching hadn't happened so I don't see why it matters that the costumes are worth different amounts?

NapQueen · 26/04/2018 22:22

What do you mean?

You send them the links to the swimsuits you own and need replacing. They will then either purchase new or write a cheque.

FairyCustard · 26/04/2018 22:26

What's the problem? You could just get the black sea folly one??

Original poster
Wellthisunexpected · 26/04/2018 22:31

Sorry, I was unclear. I feel uncomfortable claiming for more than we paid for the spa day. I'm considering suggesting they just refund the £59 each?

OP posts:
Nicknacky · 26/04/2018 22:33

No, claim for what your costume cost. Don’t be out of pocket!

Boredofthisnow86 · 26/04/2018 22:38

Claim for the cost of the costume bevause thats what was damaged. Not the spa day.

FatBallsAndSunflowerSeeds · 26/04/2018 22:40

Chemicals left around that are strong enough to bleach clothing sounds a health hazard. Don't feel bad about asking for the full amount- it may prompt them to be more careful in future and stop someone being hurt. It could have got in your eyes!

MNscum · 26/04/2018 22:40

You’re lucky they’re refunding.

I’ve had two swimsuits including a brand new £79 one ruined at David Lloyd gym and they refused to pay out.....said unless my swimsuit was chlorine resistant on the label they wouldn’t pay.

MNscum · 26/04/2018 22:41

Oh and apparantly they have to use that many chemicals as otherwise they can’t keep the bacteria levels low enough.....that’s what they told me! I don’t use the jacuzzi anymore.

Kezzamo · 26/04/2018 22:42

Are you crazy? I'm sure they are extremely grateful neither of you suffered any skin issues/breathing difficulties etc from their negligence.

Original poster
Wellthisunexpected · 26/04/2018 22:43

Kezzamo they did also leave an open pot of chemicals (the crystaline type) next to the water fountain. I sniffed them to work out what it was!

OP posts:
NapQueen · 26/04/2018 22:55

They ruined the swimsuits. They replace the swimsuits. Cost is irrelevant.

MumofBoysx2 · 26/04/2018 22:57

I'd be more concerned about being in a pool with chemicals that strong. Normal pools don't bleach costumes. Take it up with them.

NoSquirrels · 26/04/2018 23:04

£80 + £40 = £120
£59 x 2 = £118

It doesn't matter either way, surely? Except that your friend would get more, and you'd get less?

OlennasWimple · 26/04/2018 23:06

Just tell them what your swimsuits will cost to repair and go from there

AnitaLovesVictor · 26/04/2018 23:17

Very good of them. They've offered to reimburse you the cost of your new replacement swimsuits - which is £80. You're quite reasonable to claim this.

They could have offered to reimburse you the cost of the swimsuits that were were ruined, in which case it would be £59.

arethereanyleftatall · 26/04/2018 23:19

It's nice of you to be so considerate op.
So unusually considerate in fact that the first few posters didn't even understand.

I would probably feel the same as you, and would accept a lower offer due to it being six years old.

AnitaLovesVictor · 26/04/2018 23:19

Sorry I'm confused. The cost of the spa was £59.

OP - the compensation they have offered you is because your swimsuits were ruined at their spa. The cost of spa day itself has no bearing on this really.

Buckingfrolicks · 26/04/2018 23:32

Was it a Champneys spa ?

StayingAtTamaras · 26/04/2018 23:33

I would take the refund!

Original poster
Wellthisunexpected · 27/04/2018 08:17

Olennas they aren't repairable.

arethere that's what I mean, my costume was 6 years old, and yes it has lasted well, but I wear it for a week a year or so. I didn't pay the amount it would cost to replace, and if I needed to replace it for another reaosn I wouldn't spend £88 on a new one.

Bucking no it wasn't. It was an independent.

OP posts:
northbynorthwesty · 27/04/2018 08:20

If you feel uncomfortable with taking £80 then ask for a refund of the spa day (or a credit note for another day). Although when you go to choose a new costume if it is more than £59 you can’t complain and do a AIBU post :)

GhoulWithADragonTattoo · 27/04/2018 08:37

They’ve made a serious mistake with the amount of chlorine. As someone else said the chlorine is not meant to be at a level to bleach costumes. It’s lucky it wasn’t your eyes and skin that were injured. Just take the cost of replacement costume.