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Original poster

Travel lodge. Am fucking fuming

577 replies

IAmNoAngel · 11/04/2018 01:05

I am currently bedding down in the car park of the travel lodge at Birch services on the M62 as the room I booked and paid for over a month ago has been double booked and there are no rooms left.

Am especially pissed off as have driven here straight after a 6.30 start this morning and a long day at work... in Nottingham. So a nice tiring drive as well.

I have stayed here a lot. I never will again. Cunts.

OP posts:
Thread gallery
8
InspMorse · 11/04/2018 15:14

pretty bird
It's not the OP's job to find alternative hotels (the hotel should have done that for her) I is also not her job to arrange transport to & from any alternative hotel offered (the hotel should have also arranged this for her) TL T&Cs confirm this is their policy.

I was 'unhelpfully' pointing out that Ancoats is NOT the only hotel in Manchester. Strange that OP didn't think to ask about others if she didn't fancy Ancoats.

DGRossetti · 11/04/2018 15:16

Can't work out if the post from a DM reporter is a joke

I know. And reading the paper left me no wiser either Grin ...

LimonViola · 11/04/2018 15:18

Yes, how on earth can they claim they won't do it to customers with a disability? Having a disability isn't just people who've booked a wheelchair friendly room. Anyone can have a disability. I do and I've never been asked about it when booking a hotel.

If it's in their T&Cs (which it is from a few pages back) and you've booked it with those available to read I doubt it'd hold up in court (I'm not a lawyer though so this is just a layperson's guess), however the T&Cs did state they provide transport to the other hotel which is where they've broken their own promise, and what OP can hone in on if she gets any shit from the hotel saying they won't refund.

Rawhh · 11/04/2018 15:18

Yes, Travelodge are in the wrong. However, I fail to understand how a Grown woman was unable to source alternative accommodation.

Yes the motorways were closed and yes you were tired however if you are unable to respond as a driver to road closures you shouldnt be driving.

I was caught in the night closures around birmingham once. So I found a place to pull over and plotted my route based on the road closures. Yes, I was tired and yes, I had been at work all day. However, finding my hotel seemed like the preferable solution At 12.30 in the morning to sleeping in my car.

InspMorse · 11/04/2018 15:18

Bellagfish
Grin Grin Grin

VladPutin · 11/04/2018 15:23

google maps is a thing
it even has a little lady voice saying ' turn left to hotel'

GnotherGnu · 11/04/2018 15:24

Yes the motorways were closed and yes you were tired however if you are unable to respond as a driver to road closures you shouldnt be driving.

And therefore she didn't drive. What is your issue, Rawhh?

bettytaghetti · 11/04/2018 15:29

According to LinkedIn Isabella Fish IS an actual news reporter at the Daily Fail. Sounds like an oxymoron to me, news reporting and Daily Mail, rather than the truth which is copying and pasting from other sites Grin
Sorry you had such shit treatment OP and you get suitably compensated for this.
Just wondering what direction TL's share price might have gone today!

LadyPenelope68 · 11/04/2018 15:30

“I think it needs to go to the European Court of Human Rights at the very least“

Grin vlad that is the best comment on this thread, love it. Glad to see someone else who thinks this is a totally over-reaction thread.

Rawhh · 11/04/2018 15:30

GnotherGnu but she drove to the initial hotel - what if there were unexpected diversions on route?

I just find the whole attitude of 'the Travelodge fucked me over therefore I'm going to sleep in my car bizarre'.

FailingMotherhood · 11/04/2018 15:31

Can't work out if the post from a DM reporter is a joke grin

There is a DM journalist called Isabella Fish...

incywincybitofa · 11/04/2018 15:32

OK let's do this one more time
The TL was full, the next one along was also turning guests away.
The closest hotel with a room possibly was 8 miles away and not a straightforward route with a tired driver and no funded cab plus it could have been snapped up by any other late hotel arrivee in the area before she got there because that/those customers would also be looking for accommodation, there was no gurantee then she could get a cab back at what would be 2:00AM at the earliest.
Why were the rooms booked up locally
There was a crucial match on- with a huge cohort of visiting fans
There were road works with workers who needed to be staying somewhere close by and basic
There were the school holidays.
All of these things mean it was incredibly hard to find a room in the vicinity
That might just be why the OP couldn't get to stay anywhere local.

CuboidalSlipshoddy · 11/04/2018 15:33

I don't use Travellodges, but I do use (and, indeed, have spent the last three nights in and am currently in) cheap chain hotels. There not being a room when I turn up late is something I often worry about, for example as I arrived at a hotel with a full-looking carpark on Monday night. I'm well aware of the slight overbooking that hotels do to deal with walk-ins and non-prepay, but I wonder if there's a difference between "reserved and pre-paid" and "reserved, pre-paid and checked in"?

Most hotels now offer online checkin which, up until reading this thread, I have always ignored as being a waste of time: you still have to queue to get your key anyway. But I wonder if "checking in" online holds your room more firmly? Certainly, if you have a plane ticket, you are much less likely to be bumped if you have actually checked in and got a boarding pass than if you merely have a reservation.

BarbieBrightSide · 11/04/2018 15:36

IAmNoAngel

If you haven't already followed up your phonecall with an email summarising the points discussed, please do so that you have a paper trail.

(Speaks from bitter experience of 'no record of that conversation' etc)

LineysRunn · 11/04/2018 15:39

Isabella Fish is quite a well known news reporter actually. For the DM amongst others.

PattiStanger · 11/04/2018 15:47

Obviously Isabella Fish's cutting edge investigative journalism has passed me by but I suppose actually posting before lifting a thread is a step up from the anonymous journos who simply regurgitate an OP and some replies and pass it off as their own work.

Is this a first Smile

DGRossetti · 11/04/2018 15:48

There is a DM journalist called Isabella Fish...

Reely ?

VladPutin · 11/04/2018 15:51

Jokes about peoples names are always hilarious Hmm

DGRossetti · 11/04/2018 15:53

Jokes about peoples names are always hilarious Hmm

Well I was told they were when I had the piss ripped out of my name at school.

By teachers.

LadyPenelope68 · 11/04/2018 15:59

If she works for the Daily Mail, I think “reporter” is a stretch of the imagination job description wise,

LittleLionMansMummy · 11/04/2018 16:03

Someone I know wanted to call his unborn dd Isabella Horne. He honestly hadn't considered the response: "No of course it's not, it's a bell!"

Agree with Patti that it's a step up from merely lifting a thread and repeating it verbatim. DM journos are upping their game I think!

DGRossetti · 11/04/2018 16:05

Speaks from bitter experience of 'no record of that conversation' etc

Which is why I have an app on my phone to record all calls and upload them to my Google Drive ..

extinctspecies · 11/04/2018 16:51

The DM reporter comment appears to have been deleted before I could read it.

Could someone please tell me what it said Grin

Joey7t8 · 11/04/2018 16:59

The OP seems to have been incredibly unresourceful here. Armed with a smartphone, there would so many options available to her on the outskirts of a major city that would have been preferable and safer than sleeping in a car park.

DGRossetti · 11/04/2018 17:05

The OP seems to have been incredibly unresourceful here. Armed with a smartphone, there would so many options available to her on the outskirts of a major city that would have been preferable and safer than sleeping in a car park.

Is it me, or is this thread trying to descend not subtly into victim blaming ?