to expect the Nat West to take loose change?

[lucydogz]

I put loose change in a big pot, and, every now and again, bag it up in those little plastic bags the bank give you and take it to a bank. There's usually about £70. Today the cashier at the Natwest said, that as I wasn't a customer, they couldn't take it. How can they do that, when it's legal tender? It's not as though I was giving her a bag of loose change.
Our nearest bank branch is much further away, and is a faff to get to.

Like I said it's being phased in this year not all banks are doing it yet but the legislation is coming in.

Nic you will still be able to pay money in if you are not the account holder, you will just need the bank card with you.

And Barclays let you pay in
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Be aware that the coin deposit machine in NatWest and Coinstar do not count the coins correctly. They have both short-changed me (I know because I always count the coins beforehand).

User - I count it too before taking in to Nat West, and it usually tells me I have 5 or 10 pence more than I expected. My daughters account has ended up with odd pence in the balance as a result.

70 - In our branch it is along side the cashpoints, but in Cardiff I had to ask as it was around a corner away from the counter it cash points.

It has a round lid on the top that you lift up. I think it asks you if you are ready to start and you pour the coins in. When you put the lid down it starts spinning inside. When they are all counted it tells you the amount and asks if you want to add more or if you have finished. It then gives you a receipt for the amount. You had the receipt over at the counter and they put the amount in your account. You can withdraw it straight back out if needed.

We set up an account for our 6 yr old (I am on the account due to her age). When I put my card in I just confirm which of my accounts it needs to go in to. She loves being able to take coins from the money box, help pour them in and see she has more money in her account.

When the old pound coins were no longer legal tender people put so many in they had to empty it earlier than expected as it was full.

“they were joking to show OP was BU..!

Were they? With the rest of the post to give context, nothing indicates a joke confused

""bank with NatWest and found their coin paying in service to be fantastic - second to none (even getting personal assistance when required). Before anyone asks, no I don’t work for them.

I do feel your pain though OP - I once tried to withdraw cash from Lloyd’s and they refused just because I don’t have an account there. Times change.""”

Actually. I have to admit that initially I wasn’t joking. In a small village back in the day when there was only a sub-branch of a lloyds available then they used to phone up your bank/branch to clear and authorise withdrawal (back in the days when cash meant something).

This service does not exist anymore - it started with a £5 charge, followed by a slow phase out of the service completely. Not a big problem for most people as they just went to nearby town, or used visa (now contactless), but older people in our village have found it a struggle - they more than anyone seem to prefer dealing in cash.

Post office gone, only bank gone. I didn’t intend for my my post to be sarcastic. But I’m not completely upset that it has been taken that way either. I have found less physical banks have allowed a better service to customers when needed - but, I admit it is a purely selfish view as, like i say, not everyone an get to a physical branch.

Be aware that the coin deposit machine in NatWest and Coinstar do not count the coins correctly.

Can't speak for the Coinstar ones but the ones in RBS (same as Nat West) have always been 100% accurate for me, and I use them at least twice a week to bank coins in varying quantities. If a coin is damaged it sometimes spits it back out, but the machine itself is accurate.

It's almost as if "user" is insinuating it's a fiddle.

I'm saying straight out it's a fiddle in the case of Coinstar. I e-mailed them and they replied any coins which are rejected are kept by the machine. I think they should be returned, they are my property. The coin machine in the bank I was assured it is not like Coinstar as it is accurate. It wasn't. I know a lot of people don't count their coins beforehand (it's tedious) but I do so I do know exactly how much I am paying in.

I'm saying straight out it's a fiddle in the case of Coinstar

Report to Trading Standards then.

I don’t blame them! My mom used to work for HSBC and back when everyone joined Halifax when it was the Howard adverts they had a few accounts close. Yet Halifax because Halifax was a building society and not an actual bank they wouldn’t allow you to pay your bills on the counter (something like that, it was 15-20 years ago so I may have got mixed up). HSBC used to have a queue for the counter out the door, full of Halifax customers trying to pay their bills. It was a joke.

e-mailed them and they replied any coins which are rejected are kept by the machine. I think they should be returned, they are my property.

That's really odd of them to say that. Coin star machines absolutely do return rejected coins.