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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to expect the Nat West to take loose change?

86 replies

lucydogz · 06/03/2018 13:11

I put loose change in a big pot, and, every now and again, bag it up in those little plastic bags the bank give you and take it to a bank. There's usually about £70. Today the cashier at the Natwest said, that as I wasn't a customer, they couldn't take it. How can they do that, when it's legal tender? It's not as though I was giving her a bag of loose change.
Our nearest bank branch is much further away, and is a faff to get to.

OP posts:
italiancortado · 06/03/2018 17:14

I do feel your pain though OP - I once tried to withdraw cash from Lloyd’s and they refused just because I don’t have an account there.

Omg of course they would refuse WTAF

Sparklesocks · 06/03/2018 17:21

italiancortado they were joking to show OP was BU..!

Chattymummyhere · 06/03/2018 17:28

Why wouldn’t you even try? You are not there customer. You wouldn’t go into a Starbucks to use their WiFi while drinking your take away costa. You want to use a certain brands services you use that brand not just its conveint perks for it’s actual customers.

Chattymummyhere · 06/03/2018 17:29

Why would you not why wouldn’t you. Stupid phone.

italiancortado · 06/03/2018 18:23

they were joking to show OP was BU..!

Were they? With the rest of the post to give context, nothing indicates a joke Confused

""bank with NatWest and found their coin paying in service to be fantastic - second to none (even getting personal assistance when required). Before anyone asks, no I don’t work for them.

I do feel your pain though OP - I once tried to withdraw cash from Lloyd’s and they refused just because I don’t have an account there. Times change.""

Offers opinion on NatWest, mentions the Lloyds thing, says 'times change'. Now I know i take things at face value and often struggle to pick up on humour but I have read that time and time again and just don't see the 'joke'

CakeNinja · 06/03/2018 18:32

I use the counstar, it’s worth the 10% they charge for not having to obtain the bags, count out all the grotty coins into exact amounts and haul them to the bank. My savings account will only accept 5 bags of any coin at one time. My local HSBC has very limited counter service and a machine that I believe will only let you put £30 of loose change into it per day. I would also have to pay to park and then carry it quite far into town and to the bank. Which I would have to several times over days.
With coin star, I can put my container in the car, bring a trolley to the car in the supermarket and push the trolley to the machine.
I’m usually changing around £4-500 a time, I don’t mind losing £40-50 because it’s worth it to me, I’m not trudging backwards and forwards every day faffing with coin bags and queuing up for 10 days. I work Monday to Friday - those coinstar machines are a godsend for me.

bridgetreilly · 06/03/2018 18:34

There's an amount which you can use coins for as legal tender and £70 is way over. Just take it to the coin machine at the supermarket.

bridgetreilly · 06/03/2018 18:36

From the Royal Mint, legal tender in coins is:
£2 - for any amount

£1 - for any amount

50p - for any amount not exceeding £10

25p (Crown) - for any amount not exceeding £10

20p - for any amount not exceeding £10

10p - for any amount not exceeding £5

5p - for any amount not exceeding £5

2p - for any amount not exceeding 20p

1p - for any amount not exceeding 20p

italiancortado · 06/03/2018 18:39

Legal tender doesn't apply here though.

nic14271213 · 06/03/2018 20:15

Italiancortano
I work in a bank all banks will be bringing that policy in this year the bank I work for is bringing it 2nd April . Barclays already do it!

DalekDalekDalek · 06/03/2018 20:18

Bridge Legal tender is irrelevant. OP wasn't trying to buy anything, they wanted a bank that they didn't belong to to change it for free. Legal tender is only relevant if trying to pay for something.

TheRebel · 06/03/2018 20:26

Banks are a business, not a public service. I think people forget this.

They’re there to make money and if they allow non customers to come in to change their pennies then they will get more and more people doing it and they then have to employ more staff and deal with the expenses associated with sending the coins away etc.

BigGreenOlives · 06/03/2018 20:30

MetroBank will let anyone use their coin counter and give you notes for the money. If you guess the amount correctly you get a prize.

italiancortado · 06/03/2018 20:48

I work in a bank all banks will be bringing that policy in this year the bank I work for is bringing it 2nd April

So when you said you can't do it anymore you actually meant you won't be able to do it in the future?

Good to know I will ask about it next time I am in. No one has mentioned it so far.

nic14271213 · 06/03/2018 20:53

Yeah sorry brains not in gear as baby's got chicken pox . Yeah some banks do it already but it's an industry wide regulation coming in . We weren't allowed to talk about it for two weeks after we were told about it at work so whoever you bank with the staff may not know / may not be able to mention yet or may be doing it soon. But the will be at some point . Thanks

Walkingdeadfangirl · 06/03/2018 20:54

YABU - a bank is a business, they are not there for your convenience.

Original poster
lucydogz · 06/03/2018 20:56

well, there you go! thanks all, especially nic, I consider myself informed.

OP posts:
John4703 · 06/03/2018 20:57

I take my tub of loose change and use it at a self service till at the supermarket.

nic14271213 · 06/03/2018 21:01

Lucydogz 👍

notacooldad · 06/03/2018 21:01

Italian Were they? With the rest of the post to give context, nothing indicates a joke

Of course it was a joke! It made me smile straight away. It wasn't a fall on the floor laughing joke, but still amusing.

MongerTruffle · 06/03/2018 21:01

Legal tender only applies to currency used for the settlement of a debt.

70isaLimitNotaTarget · 06/03/2018 21:04

YY MetroBank (but their machine are out of order in our local branch annoyingly often Hmm ) Don't need an account but DS and DH have.

Tell me about the NatWest coin machine - our joint account is NW but I've never seen one .

itstimeforanamechange · 06/03/2018 21:06

Also you can't pay money in anymore if you are not the account holder as the banks are trying to prevent financial crime

yes I have paid money into my father's account and my son's account in the last couple of years (and months).

Do banks really think that ISIS are going to use British MNers to launder money using small change? There's nothing like risk-based regulation is there?

MongerTruffle · 06/03/2018 21:07

Also you can't pay money in anymore if you are not the account holder as the banks are trying to prevent financial crime
You definitely can with a paying-in slip. I did it yesterday.

melj1213 · 06/03/2018 21:10

OK YABU

You are expecting a business to do you a favour despite not being an actual customer. The service is provided as an extra convenjence for customers it is not a right for just any random who walks in off the street to use it.

The fact that Natwest have the coin sorter machines in the branch is part of the reason I started banking with them. I mainly bank with Santander but was looking to set up a new account to pay bills from and to throw piggy bank savings into once they were filled. Santander does not have a coin machine and they have a limit on the number of bags of sorted coins you can deposit every day. A few metres up the road is Natwest who have a coin machine with no upper limit on usage, no cost to use but is only available to customers ... so it was a no brainer to open an account with Natwest purely for the convenience of coin deposits alone.

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