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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

he won't give me my money back!

42 replies

catfishsally · 27/02/2018 12:38

I brought a waist trainer from a market stool was from Columbia so meant to be good cost me 40 pounds this was on Sunday
today it has broken i took it back and guy on the stall won't refund me just said to take another one which I don't want
do I have any rights?

OP posts:
ThisLittleKitty · 27/02/2018 12:39

From a market? Doubt it.

NotSuchASmugMarriedNow1 · 27/02/2018 12:40

Whyv don't you want another one?

CherryMaDeary · 27/02/2018 12:44

He's offering you a replacement so you have to take it.

Shops don't even have to refund goods just because you change your mind.

witchofzog · 27/02/2018 12:46

She didn't change her mind - it broke. Under the Trade Descriptions act you are entitled to your money back. Not sure if this pies to market stalls though

coughingbean · 27/02/2018 12:47

What's so good about Columbian waist trainers?!

CherryMaDeary · 27/02/2018 12:48

Witch, I know it broke. But you have to allow the seller to make amends, and he is offering a replacement.

cees · 27/02/2018 12:49

She didn't change her mind though, the item broke.

I have idea if you are entitled to your money back but i wouldn't buy expensive items from a market, better to buy from a shop. No help now I know ☺

Paperdolly · 27/02/2018 12:51

Ring the trading standards people to report rubbish goods if the second one breaks. (Cheap imports?). The source might need tracing.

witchofzog · 27/02/2018 12:53

Do you really though? I would be reluctant to have a replacement too as I would worry the next one would break too

rjay123 · 27/02/2018 12:55

@witch Trades descriptions act. Really?

Original poster
catfishsally · 27/02/2018 13:02

I think the replacement will just break as well which is why I refused it, it's a stall in dalston market the Columbian waist trainers are meant to be good quality but tbh could of just got one on Amazon for 15 pounds
I feel stupid

OP posts:
witchofzog · 27/02/2018 13:05

Rjay If you know something different then why not post a helpful response? My understanding is if something is faulty and not fit for purpose then you are entitled to a refund. I am happy to be corrected on this of course but sarky replies like yours serve no purpose

DailyMailcanfuckthefuckoff · 27/02/2018 13:07

Don't waste your money on another waist trainer. They do bugger all. All the slebs who say otherwise are PAID to do so.

Graphista · 27/02/2018 13:08

The law still applies to market stalls same as any other retailer. Yes you are entitled to a refund as it wasn't fit for purpose.

Start with the market inspector and then if no joy take it higher.

But the market inspectors are usually pretty good at knowing the traders on their market and dealing with them.

Skiiltan · 27/02/2018 13:12

witchofzog
She didn't change her mind - it broke. Under the Trade Descriptions act you are entitled to your money back. Not sure if this pies to market stalls though

It's the Sale of Goods Act that says goods must be of merchantable quality, and that faulty goods must be replaced or the price refunded. I don't think you can insist on your money back unless it's clear that the product is inherently shoddy and a replacement will be just as bad as the first one.

The Trade Descriptions Act would be the one that says if something is described as being from Colombia it must be from Colombia. (I'm assuming the OP was referring to the south American country Colombia, rather than the poetical name for the USA [Columbia].) I'd have thought the latter would only really be a consideration for coffee or cocaine, though.

CherryMaDeary · 27/02/2018 13:12

Hi, I stand corrected, just looked on MSE. OP, as you are within 30 days, you are entitled to a refund. After 30 days, you have to allow the seller to exchange or repair the item. If he can't then you are entitled to a refund.

This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a full or partial refund if this doesn't work.

myusernamewastakenbyme · 27/02/2018 13:13

Whats a waist trainer???

k2p2k2tog · 27/02/2018 13:15

from a market stool

Almost certainly counterfeit.

rjay123 · 27/02/2018 13:17

Under the consumer rights act 2015, you have the right to reject goods within the first 30 days if they are of unsatisfactory quality.

I’d go with what @graph said above - speak with the market inspector.

Don’t go quoting the trade descriptions act. You’ll sound like an arse.

ShotsFired · 27/02/2018 13:18

Is it a legit "columbian" one? (it is a brand name according to google - corset to you and I)

If it's so good, the manufacturer should offer some help or information. Keep it and send it to them for inspection.

My hunch is that it's probably knock off.

7even · 27/02/2018 13:18

You need proof of purchase. I bet you don't have one. A credible witness would do but I bet you don't have one of those either.

Is it a permanent stall? Is there any chance it's counterfeit? This seems like the only leverage you may have for a refund.

Testarossa1 · 27/02/2018 13:19

A waist trainer is basically a corset.

CherryMaDeary · 27/02/2018 13:19

Don’t go quoting the trade descriptions act. You’ll sound like an arse.

You absolutely should quote the trade descriptions act if a seller refuses to give you a refund on faulty goods within 30 days.

rjay123 · 27/02/2018 13:21

You absolutely should quote the trade descriptions act if a seller refuses to give you a refund on faulty goods within 30 days.

Consumer Goods Act covers this, not the Trade Descriptions Act.

rjay123 · 27/02/2018 13:22

Consumer Rights Act even.