To have told this woman to get in the queue?

[QueueEtiquetteDilemma]

Our local supermarket has a click and collect service. Usual thing to do is to go to customer services and give them order details then return after doing shopping or wait til they go out the back and get it.

When I do this I return to customer services after shopping and queue again to pick up item after doing shop and it seems to the norm.

So today, already pissed off that there was no mac and cheese sauce jars in stock again! and knowing I would have to make it from scratch, I was in queue for customer services. There was a bit of a queue as the staff seemed to be dealing with complicated customer matters, so waited about 5 mins and a woman walked up from the other end of the queue area to an assistant that had just became free. I was next and she had called me down.

Queue jumper had returned to collect an order after her shop. Assistant started serving her and apologised to me so I said to the woman 'Oi, there's a queue here, can you get in it please'? She told me she'd already queued once and didn't want to wait again and I could mind my own business. I said it was my business as I'd been waiting and it was my turn so she told me to fuck off. It wasn't a hand it over and finished job, assistant had to check ID, fiddle with scanner, get signature etc.

Assistant said she had already queued to give the order details and that's why she'd just walked up. I said she should have directed her to the queue.

So was BU?

I have done worse, queue jumpers do my head in. Look let's face it, not one person likes queuing, but it's part and parcel of life. Queue jumpers think they are superior to the rest of us in the queue...but one day I snapped, big time.

I had been up since 4am, for work - spent 6 hours 26 storeys on the side of a high rise building - being pelted by high wind and rain. So let's just say I was not in the best frame of mind. So was on my way home when I realised I still had a cheque to put in my account it had been in my bag for a few weeks. I got to the bank and it was rammo, like back to the door. But I fought the inclination to forget the cheque for now, and stood in line. So 30 mins later just one lady in front of me and I'm next...and then it happened..
A CF came up to me and said 'that's my place!' I said what do you mean? She said I was behind this lady before you and I'm taking my place back.

God help me it was at that point the red mist descended. So I said 'the only way your going to be in front of me is when I punch your lights out and your be Sparko on the floor!' You weren't in the queue I've been here for over half an hour so I suggest you get to the back of the queue. Then some other woman butted in and said to me aww just let her go before you!

Then the double red mist descended I was now at the point of no return, so now my mouth was in full peaky blinders mode. 'Oiye you daft cow! Keep your bloody big nose out or your be sparko with her on the floor'

They looked scared! Well in fact they looked terrified, it was then I realised the whole of the bank had fallen silent, thinking there was some nut case in their midst. I turned to queue jumper and said get to the back of the queue before I drag you there...so she did without a word.

Queue jumpers are self righteous bullies, the worst type of people, but that day the worm turned, and made a right show of myself. Funny thing was when I got to the cashier she said to me, 'well done love for putting them right'

I felt a bit better after that, even managed to smile at queue jumper who was at the BACK of the queue.

Badtime, you sound utterly demented. It’s possible to be assertive without being argumentative/abusive...

I felt demented that day to be honest, I went from a woman on the edge of of a high building, to a woman on the edge in Barclays Bank.

For my Mac and cheese I get a jar of lasagne white sauce and grate a whole heap of cheese into it with a spoonful of mustard, and I then take it off the heat. I usually use three different types of cheese, a mature cheddar and a creamy or red cheddar and a little Parmesan, then I put some cheese aside for the topping.

I then mix the sauce with the pasta in a casserole dish and for the topping I use stale bread from a bread roll or something, crunch it up in a baking tray with little butter or oil and seasoning and bake till the bread is crispy, doesn't take long, sprinkle the bread crumbs over the top of the Mac and cheese and the extra cheese then I bake for twenty minutes.

Everyone loves my Mac and cheese.

Oh yes pasta is obvs precooked while I'm sorting out all the cheese but still very much al Dente and you don't want it to get sloppy while it baked. Tesco dried macaroni is very good and very cheap.

I'd have been fuming at no mac n' cheese sauce in jar AND this woman. So what if shes queued once? Yes- annoying to queue twice but by saying she should be entitled to queue jump then puts others like OP out- who have already been patiently waiting in said queue and now have to wait even longer for queue jumper to push in front. Its the right thing to do to re-queue, frustrating as it is. I'd never push in front or if say parking was about to run out I might at least, very politely/apologetically ask next customer if they'd mind if I quickly grabbed my package & be gone.

In the days of Till Roll...I watched a woman try to edge further along her queue ( I am at the next till )..during a till roll change,,.there is a confrontation between her and a man who doesn't take kindly to Mrs CF trying to get in front of him.She ends up throwing,,with force,,a Christmas cake onto the floor.

@Pemba she was hardly being a busybody if affected her! She had been called down!

YABU to buy a jar of cheese sauce. That's grim. It only takes 5-10 minutes to make!

Couldn't read on after that.

amic I work for tesco. Often deal with click and collect and I can assure you that bloke was being an arsehole just for the sake of it. Even if you didn't have your order number if you provide your name and postcode the parcel is locatable..and when I ask for "ID" I say "anything with your name on it" (obviously don't write your name on a tissue and hand that to me) but a credit/debit card would be perfect. Some people just make us all look bad

I thought @blackberryfairy was just randomly excited about macaroni cheese

@badtimegirly the queue jumper was completely wrong but you’re lucky no one called the police, it’s a public order offence to threaten violence like that. Understand how it made you so angry but be careful is all!

I'm a big fan of JL's click and collect, never had to queue up to be served. #lucky

It's this one. We had it for dinner tonight. I also have another jar in the cupboard! I have to have greens with it though.

Waitrose are the pits. I went in one day with my order number scribbled on a bit of paper because I couldn't be arsed to print off the email and my phone was out of charge. The bastards wouldn't even look for the parcel. I complained to JL customer services who apparently tore them off a strip and sent me a £10 voucher.

Not to name names but cobham Waitrose could not be less helpful when you are collecting jl stuff , i think they must have some sort of grudge

Mac cheese sauce comes in a jar??

This staggered me, too, Someone

Queue jumpers are self righteous bullies, the worst type of people

Whereas people who threaten to knock others out are saints?

Badtime, you sound utterly demented. It’s possible to be assertive without being argumentative/abusive...

You are absolutely right Betty, but it isn't nearly as much fun.

You have to get your click and collects from customer service? That sounds like hell, the queue is always massive. At our local Tesco we pick up from the electronics desk, never any queue and they just fetch it straight away.
And I always tell queue jumpers to get back

They were queue jumping although I would understand why they might not think they were. I think you probably got told to ''fuck off'' due to the way that you handled it. I would never dream of getting someone's attention with ''Oi'' and if someone thought that was an appropriate way to get my attention I would probably be less than polite. In situations like this, you may well be in the right - but the person in the wrong may genuinely not realize they're in the wrong and will be willing to concede if you approach them correctly. Obviously if you go at them all guns blazing then they are going to respond defensively.

So many people don't seem to realize that most of conversation isn't about what you say, it's how you say it.

I would be totally fucked off with a place that made me queue twice to get a package. I think if she’s queued one she should be able to pop to the front regardless of what she’s been doing in between giving the details and them bringing to the desk.

It’s a bit bah humbug to think it’s OK for someone to not have to physically queue if they are just standing their, but if they have the termerity to do something profitable with the inbetween time they have to pay a penance and go to the back of the queue. It’s not as though you’re getting served slower because she was off looking at stuff rather than waiting there.

YANBU! I've picked up a Click and Collect today as well.