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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Doctors won’t see me (saga continues)

324 replies

TheCatsPaws · 12/02/2018 09:13

Previous posts about severe anxiety, recurrent miscarriages.

Had a D&C on Wednesday. Yesterday had a raging temperature, coloured discharge and general unwell feeling. Rang EPU who said to make an emergency doctors appointment today re possible infection.

Got an emergency appointment today. Stuck in traffic for half an hour because road is covered in snow. Rang GP, stuck on phone for 20 minutes. Got told by a receptionist that “sorry you’re too late, we won’t see you”

I explained I had surgery on Wednesday and the ward thinks I have an infection, and wants me to see a dr today. “Sorry that’s our policy”. After much arguing, I asked if she’ll be personally responsible if I get sepsis to which she just quoted policy at me again.

AIBU to be fuming? I’m going down to the surgery and demanding to see the manager right now.

OP posts:
LemonShark · 12/02/2018 19:12

I wonder if the solution is to attach walk in surgeries to A&E perhaps. That seems to be the case in my local hospital. I attended with an urgent issue that couldn't wait, and was seen by a doctor that seemed to be in his own little room separate entirely from A&E and mentioned being the 'out of hours' doctor.

HairyWorm · 12/02/2018 19:13

Glad to hear you got to see someone OP.
Fingers crossed gyne resolve this for you and you're on the mend soon.

Riverside2 · 12/02/2018 19:14

@TheCatsPaws

want another hug? Flowers

TheCatsPaws · 12/02/2018 19:17

Thank you Flowers

Re walk in centres, the closest I have is a minor injuries a and e nurse led area. No GPs.

OP posts:
Tomorrowillbeachicken · 12/02/2018 19:24

Heart of England trust have minor injury clinics next to some of the hospitals. I’ve used them before.

niccyb · 12/02/2018 19:25

Apologies, I misread. I thought I had read somewhere you said you had a post-op wound

nocoolnamesleft · 12/02/2018 19:32

To be honest, I think the blame is going the wrong way. The EPAU could, and should, have organised a gynae review for you direct. It was rather unlikely the GP would be able to sort a post op issue. So effectively the EPAU gave you the runaround. Which is really not very nice with everything that you have been going through.

I hope that the right person assesses you, and that you are soon feeling physically better. I realise that recovery from your loss will take much longer.

TheCatsPaws · 12/02/2018 19:34

The Dr I saw did say the EPAU should’ve seen me directly instead of making me wait a day. The handling of the miscarriage from start to finish has been shit tbh.

OP posts:
RadioGaGoo · 12/02/2018 19:36

There are some excellent candidates for future doctors receptionists on this thread.

Backenette · 12/02/2018 19:39

The handling of the miscarriage from start to finish has been shit tbh.

It sounds it. Concentrate on getting yourself seen and treated just now. You’ve had a rough week.

LemonShark · 12/02/2018 19:42

Please, make notes. And when you're better, make a complaint if you feel the system as a whole has been shoddy for patient experience and care. It can help future women. There's no duty to do this of course but some people find it gives some sense of closure (re the health care not your sad loss of course).

MaggieS41 · 12/02/2018 20:11

Has anyone been seen by their GP at the actual appointment time?
I’m sure they could have fit you in based on your need. And I’m sure the GP wasn’t twiddling their thumbs or reading your medical records waiting for you to arrive. There would’ve been other patients that would have been brought forward (probably closer to THEIR appt time lucky them...) Although it is policy there’s no reason why it can’t be flexible in certain circumstances.

TheCatsPaws · 12/02/2018 20:13

Please, make notes. And when you're better, make a complaint if you feel the system as a whole has been shoddy for patient experience and care. It can help future women. There's no duty to do this of course but some people find it gives some sense of closure (re the health care not your sad loss of course).

I’ve been thinking about doing this. I wouldn’t want anyone else to have to have this when they’re feeling shitty, so if it helps someone else it’ll be worth doing.

OP posts:
grannytomine · 12/02/2018 20:37

I wonder what actually happens in the places without a walk in when you ring the surgery and get the answer phone telling you where to go. Does it just say hospital? Where I live you are told to contact local hospital where an out of hours service is located but it is only out of hours so for someone like OP who needed to see someone this morning they would have had to wait till 6 pm till out of hours opened then phoned, get call back from doctor who would either tell you to wait and see your own GP tomorrow or make your way in. Again not ideal in a rural area where many people wouldn't be able to get a bus after 6 pm and a taxi would be very expensive.

lonelymelissa · 12/02/2018 21:13

wonder what actually happens in the places without a walk in when you ring the surgery and get the answer phone telling you where to go. Does it just say hospital?

I live in a very rural area, 9 miles from the nearest small town and doctor's surgery. We have an A&E hospital in the larger town about 25 miles away, but there is no walk in - the nearest would be the city over 50 miles away. After hours the answerphone says to ring 999 if immediately life threatening, or 111 with any urgent matter that could not wait until the surgery opened. A nurse would ring back after the 111 call and they can make an appointment for you at the A&E 25 miles away. Though there is no transport so unless with a car you could not get there.

TheCatsPaws · 12/02/2018 21:34

Another update: they are pretty sure I have an infection. They think it’s not serious but are debating whether to keep me in or not.

OP posts:
lilabet2 · 12/02/2018 21:39

Wow so many people are really laying into you despite the difficult situation you're in.

It is a sepsis risk and you probably do need to see someone today so maybe go to A&E?

Sorry you're having such a difficult time.

grannytomine · 12/02/2018 22:19

Good luck TheCatsPaws, hope you are doing OK.

TheCatsPaws · 12/02/2018 22:23

Thank you. Waiting for blood results to check how bad it is.

OP posts:
throwawayagain · 12/02/2018 22:37

I'm sorry you have been through a hard time. If you do have an infection, it seems that it is not at a life threatening stage, although I know these things are really undignified, painful and emotionally difficult.
The thing that stands out for me is that you were well enough to drive for an hour. This would have been apparent to the surgery, when deciding whether your care was more critical than other patients'.

From someone whose DP almost died from a perforated bowel recently, I know how terrifying this can be. I struggled to get him into the car, and he screamed over every bump in the road. He could not walk, let alone drive. I had called the GP 66 times before I got through. It's bloody hard to get an appointment at my practice.
We got to the bloody appointment on time, I don't have a clue how, but we did it. I had to drive at 10mph, and cut someone up (unintentionally) to avoid a pothole.
We had already dialled 111, had an ambulance sent, followed by a lengthy, painful misdiagnosis in A&E. We watched the drunk, abusive arses being processed quickly. My OH sat in silence, rocking on morphine, in a plastic chair. He then suffered at home for several days, deteriorating rapidly.
When he finally had a correct diagnosis, A&E refuted it because 'he would have been dead'. His lower pelvis was a huge abscess, due to the delays. Even the surgeons were baffled at how inaccessible it was. But they worked for hours, and he survived.

Thank goodness our GP saw him on time, instead of prioritising patients who had been late because they were stuck in traffic.
My DP is alive because of that man. If we had been 10 minutes late, we knew we would not have been seen. That is the rule at our practice. I would have just driven back to A&E, in sheer panic.
It isn't just coughs and colds. It really isn't.
You get your 'GP twats', your 'A&E twats', your '999 twats'. They will always be a nuisance, but I hope we live in a society where the gravely ill can be differentiated from those who need less urgent care.

Had you been screaming in the passenger seat, I'd like to think that they would have made a different decision. Unfortunately the NHS is hideously under resourced. This must change.

I do hope that you get the care that you need, and sympathetic staff who treat you with kindness and respect.

lovelystar · 12/02/2018 22:42

If it was for something minor like acne treatment or an ear infection, I’d understand. An ear infection could actually be something alot more serious, you may think it's minor compared to your problems but I know someone who went in thinking they had an ear infection and ended up in intensive care for weeks. I do feel for you OP but we never know what other people's circumstances are

TheCatsPaws · 12/02/2018 22:42

I was the passenger. I don’t drive myself, neither does DP. My parents drove me.

But yes, it’s not at the sepsis stage yet luckily.

OP posts:
Rainbowsandflowers78 · 12/02/2018 22:47

I’ve not read the whole thread but clearly you are having a shit time and needed to vent. I’m so sorry about your miscarriage and being treated so ‘computer says no’ afterwards must have been very upsetting. Of course you were being unreasonable but I think most people are allowed to be having been through what you just had.
Hope you feel better soon and can recover. Be kind to yourself

LemonysSnicket · 12/02/2018 23:05

Tbh GPS seeing late patients is what makes my appts 40mins to an hour late. I set off an hour earlier just in case ... why can’t you?

If it gets that bad then go to A&E or minor injuries ?

Rainbowsandflowers78 · 12/02/2018 23:08

Because she’s just had a d and c and is feeling a bit shit?! People like the op are the ones the gps need to be helping. Perhaps if you are merrily skipping along waiting 30 minutes early, coffee in hand, totally on top of things you are well enough to see a dr another day