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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Have I just been mocked?

77 replies

StealthPolarBear · 13/01/2018 11:07

Was on a call about our broadband. I was told twice what a wonderful lady I was and how it had been such a pleasure to talk to such a wonderful lady as myself and if the rest of his customers were like me he'd be very pleased. I was also asked twice to forgive him for sounding awkward as he had a cold.

OP posts:
Original poster
StealthPolarBear · 13/01/2018 11:09

Oh and I was also told after all this that what "guaranteed 30Mbps" means is that they'll try their hardest to get yiu to within 70% of that.

OP posts:
BulletFox · 13/01/2018 11:10

Yes how DARE they call you a wonderful lady?? We know the troof, but we'll keep it quiet Wink

It's probably his 'patter' so to speak

Original poster
StealthPolarBear · 13/01/2018 11:12

He sounded very scripted but if that's in a script they need to sack the scriptwriters. I did almost ask "are you taking the piss?"
I do wonder how the call would have gone with dh on the other end.

OP posts:
Oldraver · 13/01/2018 11:12

Mmm well, was this a foreign call centre ? I have had several from Indian call centres and I can only describe the calls as so arse licky I was cringing for them.

Every answer was followed by...what a wonderful choice madam, oh that's very sensible of you etc.

English call centres ? well they are hit an miss in their attitude and I so understand that, as I could be an arsey fucker depending on my mood

Original poster
StealthPolarBear · 13/01/2018 11:14

How do I tell?
It didn'tske me feel good, it made me feel as though there were a group of them sniggering as he went further and further with his crap.

OP posts:
LIZS · 13/01/2018 11:17

Sounds like call centre patter.

IrkThePurist · 13/01/2018 11:18

I don't think you can tell. But you can say 'I prefer plain talking, I don't like flattery'. I cant stand false flattery, it feels like love bombing and makes me wonder if they're trying to get me to join their brainwashing cult.

Original poster
StealthPolarBear · 13/01/2018 11:22

Thank you that would have been sensible. Other than are you taking the piss I didn't know how to raise it, and was still also doing speed checks and looking at the colour of the router.

OP posts:
etap · 13/01/2018 11:22

Oh, absolutely. As Patel Kevin rattles through the 112th of his 400 calls for the day, sure him and his minimum wage mates are all having a jolly good laugh in-between not being allowed to go for a piss about calling Miss Barbara T. Paranoid from Woking a "wonderful lady".

Original poster
StealthPolarBear · 13/01/2018 11:23

What the hell are you on about

OP posts:
Original poster
StealthPolarBear · 13/01/2018 11:24

Ahh enough of this

OP posts:
dizzy174 · 13/01/2018 11:25

i was once told by a call centre worker that I had a really beautiful name. I hung up lol

MrsJayy · 13/01/2018 11:25

It is that fake nicities it makes us uncomfy nobody talks like that except call centres god knows who does their training.

Original poster
StealthPolarBear · 13/01/2018 11:29

Yes. I feel shit and now I feel even shitter. BTW I'm nowhere near sodding Woking. Thanks.

OP posts:
Mummyoflittledragon · 13/01/2018 11:29

I think etap is saying they don’t have time to go to the loo. Let alone laugh at their customers. I recently had an issue with an abroad call centre. I asked perhaps 10 times to talk to a native speaker. They simply wouldn’t do it. The person admitted they’d get into big trouble for doing it. Probably sacked. The issue wasn’t with this person but with them but the person before but I was really upset having had my order messed around. And I was getting really riled with the arse licky attitude.

RB68 · 13/01/2018 11:30

whereas I got a call about my computer and just said "oh for heavens sake, piss off its saturday morning" no arselickiness in sight sigh

Snowysky20009 · 13/01/2018 11:31

Agree with Indian call centres being more like this. I find it hard to know how to respond, them: 'that is a very good choice, wonderful lady', me: 'unmmm thanks, I think...'

I much prefer phoning sky. I know a lot of people don't like them, but I've always found you can have a normal conversation whilst waiting for things to reboot etc. Even if it's as simple as. Me: we don't have problems with the speed even though the kids are on Xbox constantly, sky: sounds like my boyfriend, I bought him x game for Christmas, and he won't get off it. Nothing cringy, just a normal conversation.

But being on hold is my biggest bugbear. Or being told after 45 mins I need contact a different department, but they can't put me through, and then it turns out the number they give me doesn't work.

Original poster
StealthPolarBear · 13/01/2018 11:32

Or ringing tens of times because broadband keeps dying and paying through the nose for the calls

OP posts:
NotACleverName · 13/01/2018 11:33

It is that fake nicities it makes us uncomfy nobody talks like that except call centres god knows who does their training.

Trust me, it makes us call centre workers uncomfortable to (at least it does for me anyway). I don't like having to ask customers how they are as I feel it sounds really, I dunno, false. We bloody get marked down for QA if we don't ask though.

Original poster
StealthPolarBear · 13/01/2018 11:34

Do you genuinely say crap like that. If so I feel better and vert sorry for him. Who do they think wants this stuff.

OP posts:
BulletFox · 13/01/2018 11:34

TBH when this happens I get effusive back.

So we have a little lurrrve fest of a phone call with everyone cooing sweetly at each other :) Oh it's so real, innit

Original poster
StealthPolarBear · 13/01/2018 11:35

And out of interest do you call male customers "you wonderful man"?

OP posts:
Original poster
StealthPolarBear · 13/01/2018 11:35

And out of interest do you call male customers "you wonderful man"?

OP posts:
Original poster
StealthPolarBear · 13/01/2018 11:37

I've called this call centre plenty of times before and am used to the "please be reassured I will fix it" (they didn't) and the "do NOT worry I will not rest until we have resolved" this tye crap but this is the first time I've been asked to note how wonderful I am.

OP posts:
VinoTime · 13/01/2018 11:38

Would you rather he just told you to fuck off?

It's a phone conversation, OP. Not the first, and it won't be your last. When you are on your deathbed in years to come, I'm convinced you won't be muttering about "that call centre cunt who was overly nice to me circa January 2018".