Have I just been mocked?

[StealthPolarBear]

Was on a call about our broadband. I was told twice what a wonderful lady I was and how it had been such a pleasure to talk to such a wonderful lady as myself and if the rest of his customers were like me he'd be very pleased. I was also asked twice to forgive him for sounding awkward as he had a cold.

The worst of it all is we're paying through the nose for the crap service and mockery. And then we're paying extra to cimplain.

I used to work in a call centre and would get marked down for all sorts of shit, I wasn't allowed to say "bear with me a moment" and we couldn't apologise for the wait but had to thank them for holding etc they were really strict on it and eventually brought in scripts.

I would have found your phone call patronising and wouldn't have liked it either.

Hope it's sorted so u don't have to call again!