AIBU- que and coffee shop

[IronFists234]

I work in a coffee shop, today we had a very long que and two of my team members called in sick. Manager has taken the day off, whole thing is a palava and yes there is a very long que.

Most people were understanding, we had signs up apologising and switched to disposable cups only.

Then the one unhappy person comes along:

After waiting in the que for ten minutes (and not been served yet, so they could leave anytime)

"I'M NOW GOING TO BE LATE TO WORK."

Customer tries to skip the que!

I politely remind customer there is a que, and say sorry, we are short staffed. Please kindly wait and we'll be with you as soon as we can.

Customer stomps off.

AIBU to think if you have to be at work soon, you don't wait in an obviously long air then blame the staff when you start to run late?

YANBU here OP - it's coffee, not a matter of life and death.
'The customer is always right' is the mantra we're all taught but that doesn't translate to 'the staff are always wrong', which seems to be some people's take on it. It also doesn't mean that a customer can be rude and obnoxious, whether they've had a bad morning or if they're feeling unwell, or in fact for any reason, just because they are a customer. I have a theory that people who treat service staff of any description like that usually are treated the same way themselves at work to some degree, and resent it, and pay it forward.
It's a horrible feeling to know that you're not giving great service to customers because of circumstances beyond your control, and you're doing everything physically possible but someone will always whine about it, and these types have a way of making it personal. So I can understand why this incident would piss you off.
Had a similar day myself actually! Chin up OP, they're not all bad, those customers x

Salted caramel is a little piece of heaven! Heaven I tell you!