Two minutes silence and refusing to serve customer

[BalugaBelle]

At work today I was on the checkout (large retail store) and the silence was announced over a tannoy.

A woman (on the phone) came up to the checkout during the silence, so I shushed her. Motioned to poppies next to till!

She then said, "I'm going to miss my train, please continue serving me!"

I refused, shook my head and sat silently for the two minutes.

At the end I put her items through, she moaned at me and called me rude and petty and then went on her merry way.

So was I being unreasonable to respect the two minutes silence, even if it meant a customer was unhappy at me doing so?

I know good customer service is needed but surely the two minutes silence takes priority? She clearly had no respect!

Quite frankly I didn't give a damn about her train, I was paying my respects as was everyone else in the shop. It was literally almost silent apart from young children (understandable) and general noise, i.e., heating making noises!

I am absolutely disgusted with these comments. Saying you should’ve served her, absolutely not, forget her train, dreadful woman!

Of course you stop serving. They can wait two minutes. If it wasn’t for the people who lost their lives she wouldn’t be in there shopping in the first place.

Awful woman she should be ashamed, and so should the people who have said you should’ve served her!

@Charlotte1111111 why on earth have you reactivated a thread from 2017/2018??

Your shop should have told you their policy on this rather than leave it to you to have to decide what to do in that situation.
Personally I would expect any shop to observe the silence and to announce it beforehand (or have a sign up) to say that was the case.
She should have allowed more time for her train - twat.

Why on earth not 🤣

Omg, PreCovid time too!