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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Money Owed

75 replies

jamesk0001 · 31/10/2017 14:28

I travelled with a friend to an event. They booked a well known chain for both of us but we paid for our rooms separately on our own cards.

I wasn't happy with my room as it was noisy at night and applied for a refund. The hotel agreed and refunded me £130, but I never got it.

I called them again and they said they have repaid it to the person that booked (my Friend).

This was nearly 8 weeks ago and my friend hasn't mentioned the refund even though we have met up a few times since the refund has been processed.

My friend knows that I complained but I have not mentioned to the friend that I think they have the cash as I was hoping that they would have noticed the £130 refund to their account.

Allowing for credit card statements to arrive etc. I am getting annoyed about this, especially as they know that I have asked for the refund and know that I have had some big emergency bills recently so could do with the cash.

OP posts:

Appuskidu · 31/10/2017 15:54

Just speak to her and ask her!

scampimom · 31/10/2017 16:12

Cancel the cheque, OP.

Oh wait...

Bluntness100 · 31/10/2017 17:49

All this faffing about what the hotel should or should not have done. Seriously, this is supposed to be a friend, someone she’s seen several times in the last few weeks, why the heck wouldn’t you just ask her to check and transfer the money.

I agree it’s mean spirited, it’s like you’ve assumed she’s keeping the money from you and you’d rather assume that than ask her to check her statements.

Drama, drama, drama.for such an every day thing too.

MyKingdomForBrie · 31/10/2017 17:52

Sorry but you’re being so weird. I wouldn’t notice this and even if she did why would she assume it was your money?! She could have thought your complaint got you both refunds. You’re basically calling her a thief with absolutely no grounds.

WillowWeeping · 31/10/2017 17:52

Am I right that you suspect your friend of ripping you off?!

I wouldn't notice 130 going into or out of my account - I just don't check.

Just ask her to refund you.

Ilovetolurk · 31/10/2017 17:54

Are we missing something here? Why on Gods green earth would you not just bloody ASK HER

This with knobs on

Sierra259 · 31/10/2017 17:54

I agree that it's quite possible she hasn't noticed, especially if she's not expecting it to be credited to her card. Just ask her.

Efnisien · 31/10/2017 18:03

Just ask her? 🤷‍♀️

Heratnumber7 · 31/10/2017 18:09

Another one who wouldn’t notice. I only check my statements when I have a lot less than I thought, not when I have more, assuming I notice at all.

Trish99 · 31/10/2017 18:18

Childcare allowance... advice please!!
My daughters ex husband took her to court in January and was awarded a 50/50 care of their 2 boys... basically he did it thinking he would no longer have to pay any maintenance, as my daughter has the children registered at her address he had to pay her (a very minimum) maintence. Last month this amount increased due to him earning more money , he is obviously not happy at having to pay an extra £40 per month. He has now applied to claim half of her childcare allowance which if successful
Will mean he does not have to pay her any child maintence!! Has anyone else been in this situation and can offer some advice.
Thank you
Ps he earns about 4times more than my daughter.

MiniCooperLover · 31/10/2017 18:25

Just ask her !!! Why on earth wouldn’t you ask her? Maybe she doesn’t check her statement regularly?

Heratnumber7 · 31/10/2017 18:48

Wrong thread Trish ?

MiddleClassProblem · 31/10/2017 19:33

Have you asked her yet?

Trish99 · 31/10/2017 19:36

Oops!!! Thanks x

ChasedByBees · 31/10/2017 20:05

Just speak to her! The hotel shouldn't have sent the money back to a card that is different to the one that paid.

DianaPrincessOfThemyscira · 31/10/2017 20:39

Jesus Christ. How many threads am I going to read where someone won't just ASK?!

TheEmmaDilemma · 31/10/2017 20:43

I wouldn't notice for ages, if at all. Bloody ask her ffs.

Redglitter · 31/10/2017 20:43

I love how instead of doing the most reasonable thing and asking the OP decided posting online was the best option

gamerchick · 31/10/2017 20:47

I must admit I probably wouldn’t notice either. Just tell her the hotel says it’s been refunded to her card and can she check. Why on earth you’ve just waited for her to notice is beyond me

SonicBoomBoom · 31/10/2017 20:52

I wouldn't notice either. Just text:

"hi friend,.
I chased the hotel up about my refund as they said they'd done it already, but turns out they put my refund onto your credit card instead of mine, as you booked the room. Can you please check and let me know if they have? If it is, would it be easier to do a bank transfer to me or cash? "

See, easy.

cheesypastatonight · 31/10/2017 21:00

It amazes me that the op decides to type out that whole post rather than just text her friend and ask her if she's got her money and can she send it on!!

Allthewaves · 31/10/2017 21:28

Ask her..

She may not have realised or there may be the problem that the money is on her card amd she doesn't have the cash to give u

LassWiTheDelicateAir · 31/10/2017 21:37

The hotel shouldn't have sent the money back to a card that is different to the one that paid

The hotel refunded it to the card that was stored in their system for the booking. As others have said checking every invoice paid by card on a certain date is a non starter but the friend's card was linked to the specific booking.

Breadwithgarlicon · 31/10/2017 21:49

I could easily miss this in my account too. I would text her something like: "Do u remember I complained about my room at XXX. Well, I've been chasing my refund and it's looking like they've mistakenly credited your account instead of mine. Would you mind checking for me? Thanks! Xx"

Oakmaiden · 31/10/2017 22:27

Middle Class and Lass

Thing is, I think it is more complicated than that. Because effectively it is the card issuer that the hotel needs to refund the payment to, not the card holder. Because of how these contracts work. Which is why if you pay for something by credit card you can't then get a cash refund - because it isn't your money, it is the credit card company's money.

And yes, I rather would expect them to go back through the days' payment slips and identify the correct one. It wouldn't be an enormous task if the collected the correct information (ie Card number and amount paid) from the OP first. Or to get the OP to fax/email thorough a copy of her receipt which would provide the same information.

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