I was out for the day today with my parents and DD. I'm disabled and use an electric wheelchair.
I have incontinence issues and the need to use the toilet can come on very quickly.
I zoomed over to the disabled toilet and the door wasn't locked but was closed. I went to open it but it was pulled back sharply from inside and I heard a lot of giggling from children. Then I heard someone say "let's turn all the taps on and use up the soap".
I didn't really know what to do as there could have been an adult in the toilet with the children, or a disabled child, so I just sort of sat there for a minute or so until the door opened a crack and a face peered out then closed it again, to more giggling. My DD came out of the ladies at this point and asked me why I hadn't been to the toilet yet. I said loudly that I had to wait for the disabled toilet as someone seemed to be using it.
The door then opened wide and four children were in there. They were between approximately 9 and 3 (obviously can't be too sure!). The little one was throwing toilet paper into the toilet, two middle ones were bundling hand towels into the sink and older one was looking very sheepish.
At this point the parent/carer who could see into the toilets from her seat in the coffee shop came reluctantly over and asked the children if they had finished yet.
I fully expected her to be mortified that her children were destroying a disabled toilet. To have at least disciplined them and apologised to me for them keeping me waiting outside. Nope, she didn't look twice at me, walked back to her coffee and cake, didn't attempt to clean up the horrific mess her children had made and I had to go in because the other toilets weren't accessible for my chair.
I had to flush the toilet multiple times before I could use it, clean the hand towels from the sink so I could wash my hands and by this time I had wet myself.
I am aware that I have to wait to use a toilet if a disabled person is already using it, and could have wet myself anyway but this was completely preventable, the children were not being supervised and she didn't attempt to apologise.
I was left embarrassed and upset.
To top it all off, as I was leaving the coffee shop and was actually halfway through the door frame, one of the children said "excuse me" and tried to climb over my moving chair as I was going through the door!