Oh FFS. Apparently MN knows how to run my team better than me, I’m doing it wrong
I wonder how many of you cope on the workplace not having everything your way, and have to adhere to other people’s preferences/policies.
fuck it - I work in crisis communications. So most days there is a crisis of varying degrees and yes the team do need to be in constant communication with each other (the clue is in the title).
So as an example if we were managing the aftermath of serious flooding in the area, we need to know, at all times
- the number of houses and residents affected
- who has ben evacuated and who hasn’t yet
- road closures and diversions
- any casualties
- buildings affected such as care homes and hospitals
- refuges open
- risk of further flooding
Details on the above can change at any minute and usually changes a number of times a day.
Each person in the team is assigned a stakeholder group to communicate with - so two people may lead on speaking to the media, someone else on social media and someone else on staff, local councillors etc.
If I’m taking a call about a community centre opening as a refuge for victims from X Y and Z areas, it’s far more efficient for me to tell everyone in the team at once, as they need to communicate to all their stakeholders ASAP. Because in about a minute we’ll be getting new information in. Everyone needs to be paying attention at all times, i technically could pop over to everyone with headphones and repeat myself 4 times over but I can assure you that would result in a very inefficient and snowed-under team.
There’s also a lot of random piping up with “such and such bloke has said X on social media and we need to do something about it”. Yes, it gets very noisy in the office, which is why we’ve always resisted plans to get us to work in the open plan area with 40 other people.
The above is a very crude example of what I do, and not every day is manic, and sometimes we do have to do less ‘on the button’ things like reports and debriefs. But every day needs our full attention from everyone, news can come in at any time. If people can’t handle the very fast pace they’re not in the right job, and it has pissed me off in the past that staff have missed vital things I’ve asked them to communicate because they’re hidden behind their computer listening to music.