My DD1 has just turned 21, so today we went to vv expensive, luxury shop to buy her possibly the 3rd cheapest thing they offer - agreed pressie, actually not too expensive in the scheme of things.
We were both reasonably dressed - possibly more so than the tourists wandering around - yet we were not treated that well. Apparently the system is you give your name at the door - no one asked us that, so we wandered around until I found a sales lady who said she would add our names to the list.
20 mins later we were then served by the most incredibly sullen youth I have ever come across. Absolutely no interest in us - slapped the chosen item on the counter, didn't bother to point out any its features or why it would be so desirable. No kind of "is this a special purchase" or any interest at all actually. The packaging was eventually lovely, and hopefully she will get beautiful emails from the store in question and maybe the odd glossy brochure in the future after we'd filled in all the inevitable details.
I feel mugged!
We still bought it, because she'd set her heart on it, but she was disappointed by the whole experience because of the way we were treated. She loves the present, but the experience was such a bloody disappointment!