Kiddicare!!!!! What kind of outfit is this?

[Coogee1]

I ordered a mattress last weekend. I paid for next day delivery. It didn't arrive so I emailed them. There's no phone number. They ignored me. I have emailed two more times and sent Facebook messages. The mattress turned up today covered in filthy packaging and left propped up outside my house. After removing the wrapping, there are several dirty marks and a small rip on the mattress itself.

What do I do? I can't make contact with this company. The phone number I managed to find online is disconnected. Have I been scammed? Well, yes, I have a mattress but presumably I'm stuck with it as I can't find a way to discuss sending it back in exchange for a clean one! Grrrrrr

Right. I've spent the last hour cleaning the mattress to get the dirty marks off - looked like it had been dragged across the ground before being packaged as the marks were all on one end. It looks fine now and I don't have the mental energy for a dispute with them - very unlike me but we desperately need the mattress and I have a small baby and a looming house and just don't want the hassle now. If they ever contact me maybe I'll get the delivery fee back. Probably not. I read in the small print that they cannot guarantee any delivery date!

Well, lesson learned. I actually only ordered through them because I searched on here and posters raved about them!!!

I have recently (within the last 2 weeks) ordered 2 car seats from Kiddicare, however one of them was damaged and won’t attached to the isofix, I have now contacted them 4 times and have yet to receive a reply from them.

Does anyone have any ideas as to how I might get their attention? Shocking supplier and I would never use them again.....

I dont have much help except to say that it might be better to start a new thread rather than comment on an old one - lots of people will read the date of the first post and think zombie thread.

Other than that they are a shocking company by the looks. Loads of conplaints on the internet about similar things. Did you pay on credit card? Or contact trading standards if you cant even get a reply?