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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

If you shop in a supermarket...

46 replies

LoveMyLittleSuperhero · 23/08/2017 23:11

please remember, your cashier is human too, the machines do sometimes go wrong, we do not have a magic wand to right all wrongs, and degrading us by telling us we are "disgusting" because you dislike the colour of our hair or our tattoos is a massive reflection of what a giant cockwomble you are.

Also, a thankyou to everyone who has taken the time to be friendly, who has understood and been patient when things go wrong, who has thanked us when we help you.

Finally, an extra special mention to those wonderful amazing customers, who take the time to be extra kind to us when it is obvious something has gone wrong, and who stick up for us when the first group appear.

I'm sorry that those in the latter two groups end up overshadowed by the former.

OP posts:
hamsterloverlover · 23/08/2017 23:13

do you work in tesco?

LoniceraJaponica · 23/08/2017 23:23

I agree. I usually end up chatting to the cashier. I don't understand why anyone is rude to retail staff, or anyone else. Manners cost nothing.

nina2b · 23/08/2017 23:27

If you chat to the cashier, you waste everyone's time

Original poster
LoveMyLittleSuperhero · 23/08/2017 23:27

No not Tesco thankfully.
Thankyou Lonicera! I understand sometimes people don't want to talk (though it's nice when they do) but I don't understand why some people speak to retail staff in a way that they wouldn't ever speak to anyone else.

OP posts:
Original poster
LoveMyLittleSuperhero · 23/08/2017 23:28

Nina contrary to popular belief we can scan and talk just as fast as scanning silently.

OP posts:
SabineUndine · 23/08/2017 23:29

nina stick to the automated tills, love,they were invented for people like you.

Mrscropley · 23/08/2017 23:32

I love supermarket staff.

Unless they work at Aldi and take pot shots at you with your scanned items. .

DontCallMeBaby · 23/08/2017 23:33

I like automated tills (when they recognise that I have put the item in the damn bag) and I really like self-scan (straight in the bag, and home, no unpacking onto the till then into bags). But I also have a favourite cashier in Sainsbury's who asks after DD cos she remembers me being pregnant with her (DD is 13!) and I adore teenage boys having a good try at smalltalk.

Eeeeek2 · 23/08/2017 23:34

Also please remember that we still have a brain cell and aren't
complete idiots because we work in a supermarket

Nina - I can scan considerably faster than you can pack, I assure you.

userofthiswebsite · 23/08/2017 23:35

Mrs Cropley - curious now, what have the Aldi staff been saying to you when they scan?

PollyFlint · 23/08/2017 23:35

If you chat to the cashier, you waste everyone's time

You wasted everyone's time by posting that, frankly, so let's call it quits.

Eeeeek2 · 23/08/2017 23:36

Do you know that sell scan tills and contactless payments reduce the staff hours budget?

MrsFurphy · 23/08/2017 23:36

I use the scan and shop religiously, but once forgot my card so had to do it ye olde fashioned way.

The cashier was so lovely, we had a lovely chat, I'd actually forgotten how nice it is to have a bit of human interaction in the supermarket. I usually don't speak front the moment I enter until the moment I arrive home Confused

Sorry slightly off-topic.

Lalalax3 · 23/08/2017 23:37

The worst place by far for arsey customers IME is LIDL. One idiot left the cashier nearly in tears. I told her he was a dick and I hoped he choked on his Brazil nuts to cheer her up.

haveacupoftea · 23/08/2017 23:38

Anyone who works with the public will come across odious people sometimes, I do agree though that there is a special section of society who talk down to supermarket staff. These are usually the kind of people who have never had a job themselves, e.g. ladies who have always been 'kept' by their husbands.

MusicToMyEars800 · 23/08/2017 23:38

I feel for supermarket staff and for people who work in retail, there have been times when I have stepped in and defended a member of staff when a customer was being a first class c**t, There is no need for it!!
And to add to that I have rarely had nothing but positive experiences from staff in supermarkets and retail Smile

Smigbot · 23/08/2017 23:38

Oh you can't beat a good natter with a friendly cashier! Self service are OK for a few items - but give me a human being any day! Tills go wrong etc, etc - it's not the cashiers fault is it?!

I also like the ones who help pack your bags - and wait until you have got everything out of the way, until they put the next customers goods through! Grin

Original poster
LoveMyLittleSuperhero · 23/08/2017 23:41

Don'tCallMeBaby never underestimate how much difference a comment to customer services could make to that cashier. Knowing you are appreciated is wonderful.
Eeeeek remember to scan slowly, but silently
MrsFurphy Not off topic at all, wonderful to know you appreciated someone!

Thankyou to everyone who has been nice!

OP posts:
WorraLiberty · 23/08/2017 23:41

As much as I find your OP hugely patronising

I do love a good chat with a nice cashier and no it doesn't slow things down.

Most people are quite capable of working and chatting at the same time.

AWaspOnAWindowInAHeatwave · 23/08/2017 23:42

My favourite cashier in the whole world works in Aldi, scans at lightning speed (but will always slow down if I can't keep up), chats happily about everything, asks after the DC if they're not with me, and has blue hair. I think he's a lot of customers' favourite cashier - on the odd occasion I see him doing his own shopping, he struggles to get round the shop for people wanting to chat.

Seriously though. Why on earth would anybody talk down to or ignore a supermarket cashier? Where's the benefit? Only makes for an awkward few minutes for both cashier and customer, surely?

Original poster
LoveMyLittleSuperhero · 23/08/2017 23:45

Sorry I didn't mean to come across patronising, I've got a lot going on right now and some really exceptionally nasty customers today set me off. Apologies

OP posts:
WorraLiberty · 23/08/2017 23:50

Aww don't worry about it OP.

I work with the public too and some of them can be a real pain in the tits.

But I bet you any money you like, there are 100s of customers who have made you smile in the past.

Those are the ones I like to cling on to (not literally like, cos that would be weird) and the others can go fuck themselves with a sharp stick Grin

stellacat123 · 23/08/2017 23:53

I'm a big fan of dealing with a person rather than a machine check out. Dealing with the general public never fails to amaze me how rude and bloody miserable some people can be! They'd complain if you weren't there to help them, and complain when you are. You're a wonderful person for doing the work you do. Remember all this lovely feedback when you're at work! X

safariboot · 23/08/2017 23:57

It is the way one treats his inferiors more than the way he treats his equals which reveals one’s real character. - Rev. Charles Bayard Miliken, 1910, and the same sentiment has been expressed by many before and since.

Unfortunately, it doesn't stop some people having the character 'douchebag'.

chitofftheshovel · 23/08/2017 23:58

You weren't patronising in the slightest imo.

The majority of rude people are dicks, and rude all the time. But not all of them.

Working in a cafe once a man was really rude to me. When he went to the toilets his adult daughter approached me and apologised saying he had just lost his wife and was under a huge amount of stress and grieving. Poor guy.