1st time at a new hairdressers this afternoon. Appointment was at 4:15pm for a cut and blow dry. I work 20 mins away, left in plenty of time but there had been an accident and so major traffic delays. I ended up arriving at the salon 8 mins late to be told by the stylist that she wouldn't be able to do my hair now, because she had another client at 5pm"and the turnaround is very tight".
I was almost speechless - never had that response before on the (rare!) occasions over the years when I have been a few minutes late.
It got worse. I was desperate to have a haircut so suggested that we forget the blowdry and I just have a dry cut. "We don't do that" . "Well, why not do a wet cut? That way, there is still plenty of time, since you won't be blow drying my hair, before your next client"
"We don't do that"
.??????????????.
I think this is not only ridiculous but completely unreasonable or is it me?
I have emailed the owner in advance of posting a public review to give her a chance of responding. In the meantime, I have now booked with another salon for a couple of days time (checked their policy - "we wouldn't cancel an appointment unless a client was at least 15 mins late")
Not only do the first salon have a very disgruntled customer who will certainly not recommend them, but they have lost my business for the next 4/5 years, probably. I was looking for a replacement for my lovely hairdresser of the last 7 years who has left for Scotland. So pretty naff commercial decision as well.