Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4 5 6 ··· 13 14

Original poster

Shocked that hairdresser cancelled my appt because I was late!

343 replies

Adnerb95 · 22/08/2017 22:51

1st time at a new hairdressers this afternoon. Appointment was at 4:15pm for a cut and blow dry. I work 20 mins away, left in plenty of time but there had been an accident and so major traffic delays. I ended up arriving at the salon 8 mins late to be told by the stylist that she wouldn't be able to do my hair now, because she had another client at 5pm"and the turnaround is very tight".

I was almost speechless - never had that response before on the (rare!) occasions over the years when I have been a few minutes late.

It got worse. I was desperate to have a haircut so suggested that we forget the blowdry and I just have a dry cut. "We don't do that" . "Well, why not do a wet cut? That way, there is still plenty of time, since you won't be blow drying my hair, before your next client"

"We don't do that"

.??????????????.

I think this is not only ridiculous but completely unreasonable or is it me?

I have emailed the owner in advance of posting a public review to give her a chance of responding. In the meantime, I have now booked with another salon for a couple of days time (checked their policy - "we wouldn't cancel an appointment unless a client was at least 15 mins late")

Not only do the first salon have a very disgruntled customer who will certainly not recommend them, but they have lost my business for the next 4/5 years, probably. I was looking for a replacement for my lovely hairdresser of the last 7 years who has left for Scotland. So pretty naff commercial decision as well.

OP posts:

Nicknacky · 22/08/2017 22:55

It's just you. You were late and they were the ones who lost out on money. They don't know you, they have no idea if you were a one off customer so I can't blame them, really.

It's just one of those things.

StillDrivingMeBonkers · 22/08/2017 22:56

Why should you make everyone else that day late because you are running behind. Other people have commitments ie childminders and nurseries to collect from etc who will fine them.

I assume you booked with a reasonably high end establishment who will not want their customer leaving looking dishevelled.

Leave a bad review if you must, but to deliberately sabotage someone business because YOU were late is, IMHO, a prattish thing to do.

RhiWrites · 22/08/2017 22:57

It is what it is. That's why I call if I'm going to be late. Maybe this isn't the right fit for you.

Alittlepotofrosie · 22/08/2017 22:58

She still had plenty of time to cut your hair. She was just being an arse.

DiscoDiva70 · 22/08/2017 22:59

There's no reason why she couldn't just cut your hair without the blow dry. It sounds to me like she couldn't be arsed to fit you in and just made up a lame excuse.

HarrietKettleWasHere · 22/08/2017 22:59

Yes, but, you were late.

Another day, she might have been able to do it because she didn't have another client after. But she did. And you were late.

Delatron · 22/08/2017 22:59

It wasn't your fault and I think anything less than 10 mins late is acceptable if you are very apologetic. I would email and explain about the accident and traffic. Not brilliant customer service from them.

Loopytiles · 22/08/2017 23:00

if the salon doesn't offer dry cuts, it doesn't offer dry cuts.

HarrietKettleWasHere · 22/08/2017 23:00

Lots of professional hairdressers don't like to do wet cuts, that's quite normal. They need to dry the hair to see if they've done a good job or not.

MovingOnUpMovingOnOut · 22/08/2017 23:01

I think for the sake of 8 minutes she was pretty shitty.

I've been kept waiting by hairdressers/beauticians/opticians/doctors/teachers etc etc for longer than that without even so much as an apology.

BumWad · 22/08/2017 23:01

YANBU

8 mins is ridiculous

Go ahead and write a shit review I would

LadyWithLapdog · 22/08/2017 23:02

I think you suggested a good compromise and I'm shocked they were so unwilling to accommodate you. What if you needed the loo half-way (no, really), or whatever. I'm sure with some good will they could have managed the lost eight minutes or agreed to forego the blow dry.

LemonSqueezy0 · 22/08/2017 23:02

I'd leave the review for a day or two - chances are you're reacting in anger, and not genuinely reviewing the hairdressers. If you aren't happy with their policy, don't go there again but I'd be annoyed if I was seen late due to previous clients being late so can understand the policy to be honest.

Nicknacky · 22/08/2017 23:02

What difference does it make if she had needed the loo?!

RainbowPastel · 22/08/2017 23:03

Your fault for being late. You would have put everyone else behind.

mastfest · 22/08/2017 23:03

I hate it when I turn up on time to appointments and get seen late, now we know the reason why this happens...

Zvandelle · 22/08/2017 23:04

Yes, bollocks to them. You were 8 mins late. An apology and the suggestion that she could miss out something should have done. In retrospect, a call may have been a good idea, but really? They missed out on cash, but maybe you missed out on a horrid hairdresser. Find someone else, and be glad!!

Bezm · 22/08/2017 23:05

To write a bad review is just sheer nastiness. You we're the one who was late. Let it go.

AtSea1979 · 22/08/2017 23:06

I think a few posters are being harsh. Sometime you are just late, traffic, misjudged time, DC pukes as you walk out the door etc etc. 8 minutes is nothing. She could have squoze that time back. Quicker at asking what you want, quicker wash, no brew etc she was being an arse and you def need to look elsewhere.

Grilledaubergines · 22/08/2017 23:06

By making sure their standards are high, they keep their reputation as good stylists. It's not as simple as doing a wet cut or a dry cut. A decent stylist will see the job through properly to make sure the finish is good. Can't blame them really.

It's unfortunate and it does sound as though their turnaround is tight but they obviously need to fill their time to keep the business running profitably, and you were unlucky. I wouldn't make a public complaint or anything. I think you'd look worse than her in this type of situation.

Awwlookatmybabyspider · 22/08/2017 23:06

She cancelled over 8 minutes. That's just pettiness of the highest order.
I'd understand if you were 30 minutes late maybe even 15.
Oh well its her loss as you just won't go back there. Well you'd be a fool if you did. I highly doubt its the only hair salon In your neck of the woods.

Nicknacky · 22/08/2017 23:06

There isn't that much room in a 45 min appointment to lose 8 minutes.

Mysterian · 22/08/2017 23:07

You shouldn't be posting on mumsnet with hair like that.

sammylady37 · 22/08/2017 23:09

Your fault, you were late. I always schedule apts giving myself extra time for unforeseen things such as road accidents, heavy traffic etc. Why should the next client be delayed because you didn't get there on time?

You're being arsey about saying they'll lose your business and that you'll post a bad review- but tbh if I read your review it would actually drive me towards the salon as I know they're unlikely to be running behind schedule.

Shoppingwithmother · 22/08/2017 23:09

I think YABU.

I work in a job where I have back to back appointments all day. My appointments are 30 minutes long and I won't see someone who is 10 minutes late.

It's hard enough sometimes when things some people take longer than average to keep to schedule so that people aren't kept waiting, so it's really frustrating when you are on schedule and people turn up late, making you run late for other people through no fault of your own.

Also by coming late for a 4.15pm appointment you are more or less guaranteeing that your hairdresser has to stay late at work. Maybe they have children to pick up from childcare and don't want to be late for them, feel guilty and stressed, incur fines etc just so you can have your haircut even though you missed your appointment.

You would def BU to leave a bad review about this.

Flip

1 2 3 4 5 6 ··· 13 14