that I am annoyed at GP receptionist.....

[3easterbunniesandnomore]

Well...I am fuming at with that stupid cow, I must say!
Story is...ms had his school booster jabs appointment....I timed it, so that we wouldn't have a long waiting time...but of course that doesn't matter does it...when they, yet again not on the timed schedule.
They have no toys neither...nothing for Kids...and the few bits we took didn't entertain my ms4 and ys 2 1/2 very long....!
Anyway, at first they were playing quietly, but after 30 minutes they got a bit unsettled and got louder and started running about, which I tried to stop of course....anyway, that stupid cow of receptionist glares at me and tells me to make my Kids sit down quietly (and not in a polite manner neither)...so, I got my Kids told them gruffily to sit down and be quiet and mumbled something along the lines...what do they expect when tehy let ys wait for yonks like this...grr...!
Anyway, I then go huffily up to the recpetionist as we still hadn't been called in, asking when my son was gonna be called in, afterall, his appointment was 20 minutes ago, to which she replied, oh he is going to be called in any minute now...took another 5 minutes from then and in that time my ys, who was being told off, again, for getting up and making a noise then started to scream his head off...I get mega glares from teh receptionists , which really was a bit to much, so, I jsut told them, well, you didn't want them running about and playing, what ya expect...I mean...honestly...talk about child UN friendly....grrr....!Surely their expectations are pretty unrealistic?
IT wasn't even if there was many people waiting ...as all the other Kids had been called in already, and left and there was maybe another 3 people all in all waiting with us!
I am fed up with that surgery anywya, I msut admit...had a GP appointment the other day, at 20 past and didn't get in with him till the full hour...I mean, talk about taking the piss....

The receptionist should not be talking to people like that. There are always noisy children in our doctors surgery but thats normal isnt it. Kids get bored.

Complain about her

Change doctors surgery as well

GP Surgery Receptionists rule the World, didn't you know?! They're vile at our surgery too.

Really? Ours are quite pleasant.

How wierd, ours are really blunt and rude too. Had to do a feedback form recently for my drs surgery adn i wrote a novella on the social skills / failings of our very posh and snotty receptionists. Had to go onto the back pages it was so long. One of them regularly hangs up on people!

Message withdrawn

I am sure that making a vast generalisation, like the one I am about to make, will illicit serious criticism from some quarters, but I have tended to find in many places (my current health centre is a notable exception as the receptionists are very helpful and there is also a box of toys in the waiting room) gp receptionists seem to get carried away with a level of arrogance that fails to correspond with their job description.

I remember sitting in a reception waiting for an appointment to have an injection in my old health centre where the receptionists were particularly awful. A man in the waiting area collapsed, the gp ran out to attend to him, then went to put him in the ambulance to take him to hospital. Other PATIENTS, myself included, had to help open doors while the medical staff lifted the man out of the room. The receptionists just stood there behind reception with sour expressions on their faces - didn't even attempt to hold a door or anything for the doctors or help in any way. I mean where was their sense of humanity?

swepping statement warning!!!!!!!!!!!!!!!!!!!!!!!

i can't stand gp receptionists. ours are so far up their own bums they'll never need an enima.

apologise to all the lovely and caring gp receptionists on mn

clearly should read sweeping!!!!!!

I think that they all get a diploma from 'Nasty Bitch' school before they start working at our Doctors surgery!!

We have recently been applying for an Australian spouse visa for my DH as we are moving to Aust in a couple of months. He had to have a full medical at a Harley St Clinic and they needed additional info from our GP.

Questions were sent to our GP office and nothing was done about them for 6 WEEKS!! They admitted that they had put them aside and forgotten about them. Then after much hassling from us the receptionist gave DH loads of attitude and charged us £40 for the privillege.

As soon as I know they have sent the required info off they are getting the nastiest rudest letter from me!!

We have just had a couple of new ones start at our surgery over the last few months, they are lovely, but the older ones who have been there donkeys years are bloody awful. So rude, arrogant and unhelpful

My personal favourite is when you call and ask for an appointment, they offer a telephone one, you say no, I actually need to see the GP, and they ask what is wrong. I tell them that I need a doc to look at the rash on my fango to see if it is herpes, soon shuts them up

I agree about GP receptionists, they must be taught on a special course how to be mega bitches

I rang our docs up the other day to book a 7 - 9 mth check for ds (waste of time i know but just to keep them happy) he is almost 9 mth atm, and was told there are no appointments till 2nd May, so i said "is there any point doing it then?" and receptionist answered "well there will have to be, as that is the only appointment there is!"

COWS!!!!!

Another classic from my surgery is you cannot order a repeat presciption over the phone, you have to fill in a little special form, then go into the surgery and put it in a little special tray, then go back the next day (after exactly 26.72 hrs) to collect it, NO earlier NO later or you get it in the neck!

Also forgot to add, the parking is horrific! now surely lots of people MUST waste appointments with the GP just to get their prescription there and then...saves alot of hassle!

well, seems I am not unreasonable...and thanks all for the cheer up...coudl jsut do with that

seems very unreasonable - but very sweeping statements about gps running late i am rarely behind but oh the patients just swan in 10 mins late or more often and never ever apologise , the appt are only 10 mins so if you are 5 mins late that is half your time gone but of course you cannot say to patients they can only have 5 mins now , hence why gps run late...sorry about rant am on low carb diet and running emergency surgery this afternoon ( actually very quiet hence on MN stirring up trouble) i will leave quietly now...

I cannot stand one particular receptionist at my local surgery. One very hot day last summer when I was heavily pregnant I had an appointment with community midwife. I arrived at the exact time of appointment due to being stuck in traffic so was feeling hot and bothered. However was desperate for the toilet also. The said toilets are always locked so you have to ask the receptionist for the key. So whilst giving receptionst my name asked for the key. The cheeky mare told me that I could have the key but that I must be quick.

I was absolutley fuming and replied not tell heavily pregnant women how to use the toliet!

lol mummydoc!

We had a patient survey recently on services at our doctor's surgery. They got something ridiculous like 95.9% satisfaction - but they deserve every bit of it. Our receptionists (and doctors) are just fab, lovely people.

LOL mummydoc, I'n an optometrist and a couple of times I've had someone turn up hours late and still expect to be seen.

I've got a corker! Am 7 months preganat and living in 3rd floor flat with no lift. DD1 is throwing up after a knock to the head and I fall down stairs carrying her to the hospital. Cant get up. Luckily neighbour arrives, helps me back upstairs and takes DD1 to hospital for me (all fine)

Next day try to get up, and fall down, ankle completely knackered, all the colours under the sun. Ring surgery and ask for doctor to come out. explain that am 7 months pregnant, cant have x-ray, just need advice/have a look, am stuck on floor crawling around, am in a bit of a panic, cant carry toddler down stairs, cant make it down stairs even if on my own...

Answer. Nothing we can do. Not a thing. Just have to get to A&E by myself, (cant even stand let alone make it down stairs and drive!!!) So they advise me to call a taxi and ask driver to carry me downstairs!!!!

Had to wait 4 hours for my mum to arrive and help me off floor and take me to A&E where they confirmed I had broken my ankle!

elise, that is awful!
mummydoc...well...my doctor is actually o.k. dispite the long waiting time, but he does take his time with everyone...however, I know for a fact that our GP's only schedules 5 minute slots all in all, which is ridiculous imo...the reason I know this is, because as we were sitting in the waiting area on Monday we all checked when our appointment slots were, to see where we stood, and they were 5 minutes apart...thing is, I mean, would be bad enough if they scheduled the actual appointment for 5 minutes, but the doc tends to need to do some papaerwork inbetween slots, too...so...not a surprise he runs late...sigh!
But today was at the nurses not the docs...
Thing was, teh waiting in itself would not have bothered me that much, it happens...but then to be moaned at for my Kids perfectly normal behaviour. ticked me off, big time, lol!

Some horror stories on this thread.

Receptionists, doctors and all staff at our local surgery are generally very good - the odd blip, but usually great. (eg, last three times we've rung for an appt we've got in the same morning, within the hour).

My only criticism is the way the main GP speaks to staff - it can be horrendous, and ib front of patients too. Unnecessary IMO.

ha! oh, doctor's receptionists, a breed apart...
I once went for an emergency appointment at a GP where I wasn't a patient, while I was a student. the receptionist was extremely offhand/rude with me when I gave her my details. When my turn came she yelled "Annabel " (Annabel not being my first name). So I hesitated and she screeched "ANNABEL !"
so I hesitantly said "erm, well I'm Alison " and she said in front of the entire waiting room "Well why on EARTH did you tell me your name was Annabel!"
I said, well I didn't.
And her reply was, don't be ridiculous! of course you did! I pointed out that I probably knew my own name, and she insinuated that I had given a false name! to get contraband antibiotics for my abcess presumably to sell on the open market.

They're nasty fuckers aren't they?
Lmao at Boco writing on both sides of the form.

And staggered at static personnel in face of heart attack.
A breed apart I tell yer.

Our doctor is great and the majority of the recptionists are okay now too...but the old cow who runs the show (she must be 102 as I remember her when I was a child) is a law unto herself. Whenever I get the pleasure of speaking to her on the phone she insinuates that she's doing me a huge favour by giving me an appointment even if it is 3 weeks away. She's sooo rude when you turn up for your appointment as well as she needs to interupt her very important chat with a colleague to check me in. Oh and agree with the comment - put the form in the "special tray", and heaven forbid you go to the wrong hatch.....okay rant over!

ours are fab . The other day I had to do a change of address and she said I had to come in to the surgery and then she said Oh go on then I will have a go at putting it onto the computer , And she did bless her .