New neighbor is giving me problems

[Maskoff]

I am having issues with my new downstairs neighbor. She has just shouted at me so this is why im making this post.

She moved in around 1 month ago. Two women who are a couple. I saw one of them in thier garden below and said hi ect via my window and she literally ignored me and turned arpund. It was only their neice who spoke to me.

I left it and saw them other times with them ignoring me. I find out via my HA that they have been making complaints about me playing music (which i only do on my phone in the day) talking and walking around. Aka daily living noise.

I had been woken up early morning to them purposely slamming their doors several times in a row and playing loud music at 7 am

I however did not complain but left a note saying i dont know what i have done to you but sorry and if i make noise send me a note ect

I saw them after and again ignore.

So today i have opened my window and when i do my plant some bits come off it and into her garden she then comes out shouting saying about me throwing stuff in her garden ect
She literally looked and acted like a pitball

I was talking calm to her and she was saying how i make a lot of noise ect
I said i have carpet and underlay (whixh i didmt even need to get as per tenancy) and dont walk around in shoes

I feel she was jus making up stuff tbh because she said i play musix at night which i dont.

There was a man there before her who had the same complaints about me minus the musix but he complained about me walking around and slamming door

He had noise rexorders and a witness which confirmed my flat is quiet and its living noise.

This woman however seems crazy and im gonna be in the same situation as last time all she does is shout conatantly but how can she expect me to walk around like a mouse

My question is how do i handle this i dont want this unnessary ag and my ha wont move me and i cannot do a swap. Personal reasons i wont gwt into.

Typed on my phone which is why bad grammar ect sorry

Anyone?

Two people in a row have complained about the noise you make. This suggests that you do make a lot of noise.

You say that you can't move so either you need to put up with antagonising your neighbour. Or learn to be quiet

Why is grammar bad because you are typing on your phone?

What's a pitball?

Could you be being noisier than you think you are?

Why don't you ask one of them to come and walk around in your flat, so the other can see it isn't done on purpose...
Also ask if you can go downstairs and listen so you can see how bad it is.
tell them you really would like to sort this.

If it's daily living noise and they are genuinely finding it unbearable then there may be some sort of issue with the property (though that doesn't excuse the attitude). Can you talk to HA again and see if they can check it out? If there's no issue then maybe these people aren't used to living in flats and assume there's supposed to be no noise whatsoever, which is a tad unrealistic.

Could you contact your ha for help? Do they do a mediation service?

Playing music loud enough for your neighbours to hear isn't normal living noise. Or shouldn't be.

Poor them. Try to be quieter.

I live in a 4 unit 2 floor HA property.

I've literally jumped out of my skin at my neighbours leaving their house and locking door before. The noise travels amazingly

It's mainly during holidays/weekends when I'm at home during the day I notice it.

I can't change it and still haven't got use to it after 10 years! Wouldn't complain though because I'm sure me coming and going is just as annoying - and I often think I'm lucky I'm first/top floor.

Why is grammar bad because you are typing on your phone?

Brittbugs, if you're going to insult someone's grammar, you should probably not do it with an ungrammatical sentence.

Hi OP, I think you mean etc. I only point this out as you use it a lot, and you're getting it wrong. Good luck with the neighbours.

Sounds like a problem with the insulation rather than with you (noise recorders have confirmed this, previous posters)
If they are also housing association, start complaining if they are harassing you.

Do you have laminate flooring? That's a nightmare for downstairs neighbours in flats with poor build quality. If so, rugs and slippers are your friends.

Contact the HA of your own accord - say you want to be reasonable and are upset that your neighbours are being disturbed but you can't see what else you can do to reduce noise. Make it clear to HA and neighbours that you want to be cooperative. The HA should send somebody to carry out noise analysis to see if it something which can be reduced with better insulation or soundproofing.

It is the installation i asked the HA to sort it before because it made me fall out with the last guy.
Professional witness and recorders both comfirmed my flat is quiet.
I dont think they are use to living in flata but what else can i do? I already gone beyond my tenancy and have underlay carpet and no shoes.
The music is on my phone how loud can that be and its in the afternoon i play it like when im cooking or in the shower.

Op says she had carpet. She obviously meant pitbull not pitball.

I did invite her to come up and see i have carpet and rugs but she said its fine she believes me. It was like she did not want to sort anything just be angry for no reason. She also mentioned about her coming from her last property with problems like arguing with neighbors

Also, music doesn't have to be super-loud or banging to be irritating: if the ceilings and walls are thin then even moderate music will seep through and music played through the tinny speakers of a mobile phone drives me to distraction, particularly if you're playing it for hours at a time. Could you try turning it down even more or using earphones?

All you can do is complain about them harassing you

The music is on my phone how loud can that be and its in the afternoon i play it like when im cooking or in the shower.

If they know you're playing it, it's too loud. Why should anybody else have to listen to your music??

You play music in the shower? Must be quite loud to be heard above the noise of the water?

Ask the HA to chaperone you so you can go into their flat and then have someone walking around in yours. That way it's an official visit and they should be more likely to agree. Otherwise you'll just never know how loud you are (or aren't) to the people below.

Im going to use headphones from now on but her main complaint was me walking around and coming in at night. I work at night so i cant change that.

Its just annoying because she is not exactly quiet either. She has a dog which barks constantly, smokes weed which comes into my flat if the window is open, constant diy and i can hear when she has vistors.
I dont want to start complaining because its just childish but she acts like she is silent 247