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AIBU?

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Original poster

Bloody eBay aibu to tell this woman to do one?

95 replies

Cookiesandcake · 04/08/2017 14:35

Sold a very expensive designer item of clothing, think £300-£400 on eBay for £36. Buyer is no claiming its way too big and she wants a refund, even though the size is correct and I stated in my description that it's really big and could easily fit a size bigger. It's not my fault if it's too big for her. Arghhhhh

OP posts:
luckylucky24 · 04/08/2017 15:32

Will you be okay financially by this time next week? If she post it tomorrow, it will take until mon/Tuesday to reach you so you will be okay waiting until next Friday to refund them.

thepumpk1neater · 04/08/2017 15:36

You don't have much option to grit your teeth accept the return, and with grace. Ebay will side with the buyer, if they open a 'not as described' case, and you may receive negative feedback in addition.

thepumpk1neater · 04/08/2017 15:37

It is annoying though, I agree.

Puzzledandpissedoff · 04/08/2017 15:42

Thing is, you'll almost certainly lose no matter what you do, as ebay nearly always side with buyers; even a totally unreasonable one will be passed off with "well, it's her opinion ". Nor is there much point in calling "customer services", as when it all goes wrong and you have to call again you'll be brushed off with "I don't know who you spoke to but they gave incorrect information" (It's happened to me time and again and they take no responsibility at all)

Personally I'd give her the blasted refund when she's returned it with tracked postage at her own expense and hope what she sends back isn't damaged or a fake copy ... if it is, that's when the fun really starts Hmm

CantChoose · 04/08/2017 15:42

I had the exact same thing and eBay found 'no fault' so refunded the buyer themselves and I still kept the money.
Was clearly the buyer's fault but never mind...

Justdontknow4321 · 04/08/2017 15:47

tbh you havent done anything wrong, let her open a case and both put what has been said down and let ebay decide, but if they go in her favour then you will have to pay return postage as well.

I occasionaly buy on ebay and i am glad the returns bit is there, some of the stuff people sale is beyond a joke. clothes with stains & holes! (not stated). iv even recieved 2 dresses that was listed as a size 10 but they were an 8 when they come! different sellers.

Anewcareerforme · 04/08/2017 15:48

I've bought things off ebay often designer item clothing, usually off private individuals (most saying no returns) at very cheap prices and occassionally they haven't fitted. Frankly I take the view that's my hard luck. If I wanted to be sure they fitted I would have to try it on therefore go to the shop and pay the full price. IMO you pay your money and you take your chance.
Stand your ground OP especially if you gave the measurements.

user1234567 · 04/08/2017 15:50

I believe you must accept returns for any reason, by law. europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Mollymutkin · 04/08/2017 15:51

Call her bluff and tell her to return the item at her expense. It's not your problem she bought an item that does not fit despite having been given the correct measurements.

Don't refund until it's returned in the same condition you sent it.

Re-list it as a short auction for with a starting price of what you sold it for, you may get more for it second time around, if it doesn't sell then put it on as buy it now

GeminiRising · 04/08/2017 15:55

I've bought things off ebay often designer item clothing, usually off private individuals (most saying no returns) at very cheap prices and occassionally they haven't fitted. Frankly I take the view that's my hard luck.

Me too.

I've only ever had one person try it on with the 'it doesn't fit' thing. I had listed it with measurements, stated it was small fitting and put a picture of the size label on the listing too. Ebay found in my favour. However I do know they generally favour the buyer. Given what you've said about the information you gave I would stand my ground but I know some people don't want to take the risk.

SlideAway82 · 04/08/2017 16:01

If you have stated no returns there's fuck all they can do unless it's faulty. Someone tried that with me......IM NOT A FUCKING SHOP. They soon gave up!

otterlynutty · 04/08/2017 16:05

CF - I bought a lovely dress on ebay the other week. It arrived and was too big for me :(
So I relisted it (and lost money), wouldn't have even thought about asking the seller for a refund.

Puzzledandpissedoff · 04/08/2017 16:05

I also believe that ebay's unsupportive of small private sellers because, fundamentally, they just don't want us. What they appear to prefer is high volume business traders who make them the most commission, can afford to suck up this kind of thing, and don't keep contacting ebay in the hope they'll be fair

I gave up selling on there ages ago, but found a good maxim was never to list anything you couldn't afford to lose the value of

justkeepswimmingg · 04/08/2017 16:06

Cheeky cow. I'd never sell on eBay again.

I had an issue with a buyer before when I was selling an expensive bracelet, with the charms sold separately. This buyer purchased the most expensive charm, but I was selling it incredibly cheap. I got an email, when she'd received it, saying she took the charm to the official designer store, and they claimed it was fake. I had brought it from the original designer store, and had a receipt of proof. She said I could have swapped it for a knock off. She obviously changed her mind about buying it, and because I'd stated no returns she thought she'd open a case up stating it wasn't as described. I had to refund her, and I took it back to where I brought it, and they said it was genuine.

Sadly buyers always seem to win, so I'm sure if the buyer opens a case then you'll have to refund.

MsLexicon · 04/08/2017 16:16

You have to refund her under distance seller regulations. Get her to return it and refund her . Get your facts right next time. It is consumer rights.

QuimReaper · 04/08/2017 16:20

I'm really interested in people saying you should refund. I spent £95 (a staggering amount for me!) on a coat from Ghost on eBay which looked absolutely beautiful, but when ti turned up it looked like I'd borrowed my Dad's overcoat. It was ridiculously huge and baggy, nothing like what I'd imagined. I did send a grumpy message but ultimately I always felt it was my bad for buying without measurements, and on eBay where there is no reasonable expectation of returns.

And now I'm still trying to resell it on eBay several weeks later, at half what I paid Sad

MsLexicon · 04/08/2017 16:21

If you have stated no returns there's fuck all they can do unless it's faulty. Someone tried that with me......IM NOT A FUCKING SHOP. They soon gave up!

Oh dear. Bet she has good feedback.

'Your right to cancel an order for goods made at a distance starts when you receive the goods and lasts for 14 days'
It does not matter if you put NO RETURNS on ebay! Your buyer CAN RETURN.

Slimthistime · 04/08/2017 16:22

I'm not going to claim to be an expert but I have had a similar experience

they failed to bring a case because we had a lot of email correspondence even with extra photos and what the buyer was saying was just rubbish. So I said to her "okay, bring a case, can't see it getting anywhere" and she didn't bring a case, she was just trying it on.

Slimthistime · 04/08/2017 16:22

Quim - if there were no measurements given why didn't you ask for them?!

neveradullmoment99 · 04/08/2017 16:27

I had this. Lady bought a dress for me. Item was exactly as described. Photos. Message saying email me for measurements. she claimed that the tiem was not as described and said it had shrunk! I refused to give her a refund. Ebay sided with her and i was forced to pay P&P and to give her a refund anway. Its SO wrong and i was fuming.
The good thing is i resold the dress for a much higher price :)

neveradullmoment99 · 04/08/2017 16:29

Having no returns on your listing is shit. It doesnt mean anything. If a buyer wants a return and raises a dispute saying its not as described, you will lose it and then gain a defect. Its is annoying and very wrong but that is what will happen.

neveradullmoment99 · 04/08/2017 16:32

She obviously changed her mind about buying it, and because I'd stated no returns she thought she'd open a case up stating it wasn't as described. I had to refund her, and I took it back to where I brought it, and they said it was genuine.

Sadly buyers always seem to win, so I'm sure if the buyer opens a case then you'll have to refund

A similar situation to me. The dress had not shrunk. It just didnt fit her.

emma8t4 · 04/08/2017 16:33

I had it on ebay with baby clothes, the buyer said they were stained, smelled of smoke and had dog hairs on them but would keep them if I gave her a refund! They were brand new still with tags so very obviously never worn, we don't smoke and we didn't have a dog!! I said you pay to return them and i'll give you a refund, which after googling is the ebay policy, I didn't hear anything else!!

Cailleach666 · 04/08/2017 16:35

Just accept return and refund,

You can re-sell.

Anything else will leave you with a dispute ( which won't go in your favour) and bad feedback.

Take the easy road now.

( I sell 5000 items a year) and have 100% positive feedback on ebay.

neveradullmoment99 · 04/08/2017 16:36

Emma Some people like in your case chance their arm. I never give a refund right away and always ask for photos. Some people know how to work the system though. Sometimes i have had similar where people don't bother taking it any further and some know how to get their own way.

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