To be so tired of 'upselling'

[scaryclown]

It's just bloody relentless! I took a bike into a nice independent bike shop today. It's a £45 fix, yet all the conversation was about 'time to buy a new bike', every day I say 'single espresso' to be met with 'double?'
I swear I'm going to punch someone!.

Throwing away a perfectly good bike to meet some oily dickhead sales target!?

Jesus

Did you mean God, I suppose.. Hmmpb

God!
Yep. I hear ya.
I don't have anything to add but wanted to agree

Yes. And also being asked if I want loyalty cards every hands turn.

No I do not want a fucking loyalty card! I don't intend to be loyal!

Do Superdrug assistants get paid extra for every perfume they sell? Every time I'm in there they're shoving a new scent under my nose!! Just popped in to buy tampons and the fecker actually sprayed me .... I could have been ashmatic!!

I hate this too. I once bought a very expensive perfume at Duty Free in Heathrow. I made it clear to the sales assisant that it was a special treat and I wouldn't usually be so profligate. Even still, she knew she had to try and upsell - clearly on instruction from her manager. I think we both died a little inside when she trotted out the line "You know, many people layer Eau de Stupidly Expensive over the top of Eau de Equally Expensive... Would you like to try it?"

No.

YES. It's bloody annoying.

Even my lovely local cafe has started doing it. "Do you want to add avocado that?". What, on a cheese and pickle sandwich?

avocado to that.

I do some mystery shopping for some retailers and this is one of the things I usually have to look out for. I assume they get penalised if they don't ask. So I try to cut them some slack.

That said the way the coffee people try and sneakily try to get you to buy a bucket of coffee with their nonsense names for small, medium and large gets my goat.

We tend to realise all of this now and try to stop it in its tracks - dh once told a really nice car salesman ' look, been buying and selling cars for years, i dont want the extras okay; ' he looked a bit taken aback, but all the up selling stopped.
If i can see other products on the till and they go to say 'would you like to buy Beyonce, by Beyonce' i just tell them i have many allergies to perfume- which is true. ' do you want loo cleaner' 'no thanks, bought some last week' before they even start the spill.
The adds on for white goods is the worst though, its a real scam.
Do i want a double or a triple this and that? no thanks , just the one i ordered. always polite ( its not their fault , its their job to do this) but it does annoy me!

B&Q - we purchased a toilet and the man said 'have you considered a his and hers toilet combination?'

Lovely family activity! Well take 5!! Why hasn't we thought of that before?

The one that gives me the rage is in Costa.

"Would you like the [blah blah special] blend?".

Just to squeeze another 40p out of people who don't realise it costs more

Banks. When the ATM isn't working and you have to GO IN to the branch.

As soon as they have your account on screen they start suggesting a different account (with a fee), or surprisingly, I am eligible for their new debit/credit card (with a fee/higher %), or would you like an appointment to see an adviser (so they can hard sell even more). No! just give me the £20 I wanted 30 minutes ago.

I feel for the sales staff. It must be soul destroying.

We have to ask if you have a loyalty card. We don't have to ask if you'd like one (although there are targets). But you should hear customers who DO have a loyalty card bloody moan and complain if they've forgotten to present it at the till and we haven't asked for it!

My best one was in a shoe shop, having just bought shoes for dd1.

'Would you like an insole with them?'
'No thanks, she has a special insole'
'Our insoles are approved by paediatricians!'
'Sorry, her insole is medically necessary, and is measured to her feet to stop them turning in.'
'Ours have disney's Cars on them!'
'HERS HELP HER WALK PROPERLY'

I could have swung for that woman. It is so stressful trying to find normal shoes for dd1 that she can wear with her orthodics. It can be soul destroying, it usually takes us a day just to find one pair, but, you know, CARS! Argh.

I agree its rubbish for the sales staff but it NEVER ends. The bike one would fuck me right off. Why on earth do I need a new bike if you have just fixed me perfectly good one. I find it so irritating. But also want is with the constant request for your email address with a purchase. Can you give me your email address for the receipt? I just look the sales assistant in the eye hard and say no.

I used to work in a bar and had to ask "would you like to make that a double for just a pound?" everytime someone ordered a spirit based drink. Or would you like to upgrade to curly fries or add any sides?" every time someone ordered chips. It got really old, fast.

Yeah it's annoying. I feel sorry for the staff, they're forced to do this shit or they'll lose their jobs. Companies are so greedy and just want more more more from staff and customers alike.

Everytime I go into WHSmith I seem to get offered 9kg of Galaxy and a bag of Randoms for just looking at a book of stamps. Their till areas are a mess of shit upselling.

Or in the newsagents, buying a morning paper.
"would you like any (paving-slab sized bars of) chocolate?"
Er, no thanks.
"it's just £2 with any purchase"

As if I couldn't see the massive stack of chocolate bars and the huge label announcing the price.

Banks just want you to use those awful machines that dont seem to work whenever i go near them. they dont like the cash, the cheques have to be put in a certain way.. grrrrr/// hate them, but the queue is huge for one person , so its a bit quicker sometimes.
i hate banks these days, then if you do see someone they start ' do you want another account, household insurance, car insurance, pet insurance a new credit card, moon on a stick... ' just let me get on, the car is out of parking credit soon. no , i dont want anything!

TV broke, went to get advice from the Nextdoor website where to get it fixed, everybody said 'Just buy a brand new one, it'll have new features'

Is flat screen smart TV, it's fine, we don' need any more all singing dancing features. We could get it fixed for £60 and much to DP's dismay, that is what I'll be doing.

I feel sorry for the staff. But I agree it's very annoying.

Sadly it must work, or the management wouldn't be forcing them to do it.

I wonder how many people DO "upgrade" or "buy a bar of chocolate for a £1" (WHSmith) or whatever? Because I've never even once taken up anyone on their upselling. Presumably enough people do it to make it worth pissing the majority off? I've actually stopped shopping in some places because of it.

I bought a cordless Dyson from Curry's. I wasn't even out the door when I was collared by a Dyson rep who wanted to know whether or not the Curry's salesperson had tried to sell me the set of attachments for it.

I said "No and I am glad they didn't. Are you telling me that I have just spent £300 on a new vacuum cleaner and it doesn't come with enough attachments to do a good job? If so I'll take it straight back." She backed RIGHT off

Annoyingly enough although I love the cordlessness of it, it doesn't go into the corners and I could do with an attachment of some kind. But it should have bloody come with it!