Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4

Original poster

Thompson cancelled wedding flight

84 replies

Cavamad · 01/08/2017 17:21

Next February I'm getting married and We are taking our adult aged children with us. I've just found out that Thompson has cancelled the flight and told us we can travel the same day from Manchester instead of Birmingham. We paid the extra to have premium seats so had 2 window seats and three idle seats together. Now the only seats we can have mean we are split up and have no choice in this. Thompson say it's just tough luck really and nothing they can do. It was hard enough getting everyone to have the same holiday dates as it was and this has been booked since February. I'm reeling very upset at the attitude that it's unlucky and expecting us to travel an extra 2 hours to the airport especially as one of our dons doesn't finish work till 8 pm the night before.As the premium seats cost 300 extra each if feels like we aren't getting what we paid for. Any thoughts ?

OP posts:

Dailystuck71 · 01/08/2017 19:27

Fuck, you're all getting your knickers in a twist. I don't see it as LH. Simple.

underneaththeash · 01/08/2017 19:28

This would put me off ever booking with Thomson, however I would do what I usually do, call up and ask to speak to a manager. Say you'll hold rather than being being called back (as they never call back) and then tell the manager that he has a choice - its your wedding and its special, they either sit you together or they make it worth your while not to sit you together, or you cancel....
Chances are they won't want that many people cancelling on them at once.

DumbledoresApprentice · 01/08/2017 19:34

Right, so you come onto a thread where a poster is upset about changes to her wedding plans, state confidently that it isn't a long haul flight even though you don't know what a long-haul flight is and accuse anyone who corrects you of getting their knickers in a twist whilst insisting you're still right because you feel like you are. You're Donald Trump and I claim my £5!

specialsubject · 01/08/2017 20:04

Op should get a refund for the service she isn't getting - sitting together and travelling from a closer airport.

Beyond that - not a major issue not sitting together for adults. Noses and faces and all that.

PinkSparklyPussyCat · 01/08/2017 20:15

It would be a major issue to some people, me included. I'm getting over my fear of flying but I still can't face the thought of sitting on my own on a plane.

Original poster

Cavamad · 01/08/2017 20:48

I think one one the things that is annoying is this was booked and paid for in February and Thompson don't see a problem with us not getting what we have paid for this is nothing to do with me being a bridezilla if. Wanted to fly from Manchester I would have booked it. If I wanted an airline to tell me where I was sitting I would have paid for that option. Bad service seems to be accepted these days and it fails me why most of us accept it and are greateful fo whatever we get. Thompson made no offer financial or otherwise for shunting us onto another flight. I run several businesses and the rare times my customer doesn't get exactly what they get I make damn sure they get heavily compensated.

OP posts:

Rosa · 01/08/2017 20:59

They don't give a shit... Ok so they feel putting a Birmingham flight is not cost effective so they are offering Manchester. HOwever you pre paid for Premium and specific seats this bit they should respect. OK if they can't provide 1abc or whatever then they should provide premium and all together. You do also have the option to cancel and take a full refund ....look closely at EU261 but watch out for cancellation fees for accom and otherwise they are sneaky bastards .

RandomDent · 01/08/2017 21:22

Long haul is when there's a telly on the plane!

(Sorry OP, not helpful). Airlines can be heartless b'stards, hope you get something sorted.

SlothMama · 01/08/2017 21:24

It's a long haul flight....

bangingmyheadoffabrickwall · 01/08/2017 21:29

Crikey! YABU for wanting to cancel a holiday simply because you are not sat together on a plane. You're adults, not children! You have the whole holiday to sit on each other's lap and get on each other's nerves!

Told my DH about this one! He's pissing himself laughing!

Original poster

Cavamad · 01/08/2017 21:32

Glad this is so amusing we saved for 3 years for this

OP posts:

EnglishGirlApproximately · 01/08/2017 21:42

cava honestly cancel if the flight is a problem. I was a manager for Thomson until last year and one of the reasons I left was the customer care from h/o. They absolutely won't compensate you for going to a different airport and they won't move your seats if it means moving someone else. As far as the t&cs go they'll say you paid for premium which you're getting. I assume you didn't book on store if you're talking to the call centre? Calls go to either India or South Africa, unless you're speaking to the change team. If it is the change team then you won't get anyone higher overriding their decision. Tweeting and FBbrately help as they're manned by a social media team who only have the authority to revert you to the department you're already dealing with.

I'm not defending the service, its crap but I'm trying to manage you're expectations about what I know the policies are. Good luck

WooWooSister · 01/08/2017 21:46

With Thompson's (as with most large companies) you'll get what you settle for. Decide what you want then go into the store and negotiate to get it whether it's a refund of the flights so you can book with another airline or a refund of the premium cost because you're not getting a premium service.

LordEmsworth · 01/08/2017 21:51

I can't believe people think you should just suck it up. If I'd paid £1500 extra to sit together, I would expect to be sitting together. And I'd expect to be flying from the airport I'd chosen, not having them choose for me.

I would definitely be cancelling rather than letting them get away with it. I honestly can't believe how many people are claiming they'd be happy with spending all that time and money planning a holiday, only to have the holiday company take their money then impose their own plan...

2014newme · 01/08/2017 21:52

Switch to Virgin. Thomson are poor. premium is also better on Virgin

PinkSparklyPussyCat · 01/08/2017 21:59

You and your DH sound delightful bangingmyhead. So what if they are adults, they want to sit together and I would be the same with my DH. Incidentally we don't get on each other's nerves either on holiday either.

Cava, I don't blame you for looking to cancel and rebook elsewhere, I would be doing the same.

PearlyPinkNails · 01/08/2017 22:01

I'd be fucked off too. I wouldn't choose to go to the Dom Rep either.

Cancel and book with either Kuoni or Virgin.

RiversrunWoodville · 01/08/2017 22:11

Definitely see if there's other companies available, at a push be willing to accept another airport but if you can get seated together with another airline get a refund and go, I don't for one minute think you are being unreasonable

bangingmyheadoffabrickwall · 01/08/2017 22:11

PinkSparklyPussyCat Aw! that's so nice of you! Thanks!

The holiday is the destination. A few hours apart doesn't kill anyone. Stop your moaning and groaning! It sounds like the FLIGHT is more important than the wedding holiday!

maudeismyfavouritepony · 01/08/2017 22:15

I can't get past 15k for a holiday. I don't earn that in a year.

PinkSparklyPussyCat · 01/08/2017 22:18

Anytime Banging, just glad you're not a friend of mine with that attitude!

You might not worry about who you sit next to but a lot of people do, hence paying for seats. I've just paid nearly £300 so I can sit with DH when we go away next year. I would not take kindly to Virgin seating us apart!

Cantseethewoods · 01/08/2017 22:21

Pink you mean you paid 300 quid just for the sitting next to him, or that was the cost of the flight?

PinkSparklyPussyCat · 01/08/2017 22:23

That was the cost of the exit row seats for both of us for both legs of the journey. I think it was actually about £260. I'd still rather pay it and sit next to who I was travelling with. I find I'm less nervous in exit row seats as I'm not surrounded by people (and don't have twats reclining in front of me!) so to me it's worth it.

Cantseethewoods · 01/08/2017 22:26

Exit row- ah ok. Fair enough. I would also be mega peed off if I paid for exit row and didn't get, but if they offered me exit row and not dh, then his ass is gone.....

PinkSparklyPussyCat · 01/08/2017 22:30

We flew premium a couple of times and I thought that was over priced and over rated to be honest. Exit row economy was no different to the back of economy. And best of all I was first off the plane as I was in the way!

Flip

1 2 3 4