Going to Turkey next week, ds has prescription sun cream due to allergies, was prescribed by his dermatologist in 2012 and he gets 3 bottles every year.
Now I asked for his prescription on the 21st June, (alongside other medication) and his sun cream wasn't there, with another medicine that he needed, thought human error, ordered it again, went to collect it on the 28th June, got the medicine but no sun cream, again told the receptionist that his cream was't there, she said she will order it again and leave a note.
Went on the 3rd July to get sun cream, and again no script, I asked to speak to the practice manager as it will not be the 4th time I had asked for the cream, got told the PM was at another doctors but they would call me, in the mean time the receptionist said she will order it again.
PM didn't call me so I called again on the 6th June and requested a call back and asked if his scrip was available.... no it wasn't
Called my GP again on the 12th July, and the 13th July as still waiting and no script.
Went to the GP on the 18th July for the complaints procedure, and got a very rude woman, who said the PM was busy, and she will me when she can.
I asked for an appointment for ds1 and 2,, advised that it wasn't an emergency however I would need an appointment, she asked what it was for and I advised it was a private matter, she told me she could not give me an appointment without me telling her.
I said is there a private room we can have (waiting room busy, and in my practice, there is 4 other GP practices) she told me No, so I advised that I would not be disclosing there complaints to a full waiting room. She told me she would not give me an appointment, at this point another receptionist came over I explained and I was given an appointment for today.
Ds1 has been referred to hospital (he has a undescended/retracted testicle) so possibly need surgery as he is 11 and having some discomfort with it now.
ds2 I needed some antibacterial cream as his skin is infected, he also needed his cold sores to be checked out, as he gets one and as soon as we get it cleaned another turns up, however pretty horrific. (ds2 has a compromised immune system, so cold sores are common for him, however currently they are horrific)
While at the doctors, I also asked about his sun cream, doctor advised that sun cream is now no longer provided by the NHS and he would need to be seen by a dermatologist, I advised that he is under this and it was then who had given him the script. He said he could see this, however it needed to be reviewed every 3 years, and it would be rare that it will be given out now.
I advised that if I was told this at the time (21st June) I could have had ds on trial creams, however could not do this
I said I could under stand this, however we go on holiday in 8 days... he said he could not help and that it was the NHS who had stopped it.
I advised if I was told this on the 21st June, I could have spoken to his consultant, however couldnt do this with 7 days to go. GP said I would just have to try, or he could give me a private scrip, which I have taken and paid £78.78p for 4 bottes of 120 ml sun cream to last him the 4 weeks!!! AIBU to be fuming at the doctors for this
And to make matters even shittier, ds left his wallet on the pharmacy desk, and a woman has stolen it, caught on CCTV, pharmacist seen her with it, and knows who she is as she handed a prescription in, so got the Police coming to me tomorrow also for this (alot of money in his wallet as he just had a special event)