Boots pharmacists seem to be trained in crap customer service as a company policy since the association with Walgreens, and with their piss-taking prices, it’s made me avoid them completely. There might be exceptions, but I’ve had bad experiences in different branches that make me look for alternatives even if it means walking further.
I wonder if it's the tie-up with Walgreens that's prompted this attitude to women. They're a US company well known for their support for the anti-abortion movement The ultimate aim of so-called 'right to life' people is banning contraception in any form, never mind just abortion, with the dreadful consequences for women needing health care in any form.
I’ve had pharmacists call my GP to query their prescription and not because they can’t read his writing because prescriptions have been printed for donkey’s years now. One criticised his prescription of a Class A narcotic and said he should have prescribed paracetamol instead for pain relief. My GP reported that one to the GPC.
I’ve complained on the spot about a meds counter assistant, not a pharmacist, about her rudeness and talking about what should be confidential, at the counter in front of other customers. I got no apology even though the head pharmacist overhead her outburst.
What took the gold medal for misbehaviour though, and made me report the pharmacist to the GPC, was ignoring my prescription for six 100mg sumatriptan tablets (for migraines) for a week and when I called to collect on a Friday, told me I’d have to wait until Monday as they were out of stock. I made her issue me with 12 packs of 50mg Migraleve (two in a pack), costing her employer £9.60 per pack whereas the sumatriptan costs the NHS a few pence per tablet. The people in the queue behind me had a mixed reaction to what was delaying them, but I wasn’t backing down. If I hadn’t known that pharmacists can issue a branded alternative instead of a generic, and vice versa, I’d have had to go away without my meds.
For non-med stuff, there’s usually as much or better choice in Superdrug, and lower prices. I just have to order the skin care brand I prefer online if I want to avoid Boots.