Mumsnet Logo
My feed

to access all these features


To want some urgent help with my car..

65 replies

missmove38 · 06/07/2017 14:17

I'll try and bullet point 8 months of stress.

Bought a car from a dealers around 8 months ago. A week after pick up the DPF light came on.

It has played up ever since with as far as I'm concerned it not functioning properly and it ruining other parts of the car.

I've lost work due to it. I've had to refund work due to it, its cost and is still costing me a fortune.

I've rung the finance company who aren't interested.

The dealers are just fobbing me off.

Trading standards tell me to go to the finance co..who aren't interested.

I cannot carry on paying for this car yet due to it being financed and me now living on my own I can't afford to even swap it as have failed that apparently

Can anyone help me?

OP posts:

missmove38 · 07/07/2017 11:23

Anyone? This is in relation to a diesel I feel I was mis sold?

OP posts:

Dangerismymiddlename · 07/07/2017 11:28

Is it a vw? Mine came on soon after I bought it but this cleared it


Ifailed · 07/07/2017 11:28

Really don't know, sorry. Have you tried phoning CAB?


araiwa · 07/07/2017 11:32

Take it for an hours blast down a motorway - it usually clears the filter.

Do it regularly to prevent it happening again


HarmlessChap · 07/07/2017 11:45

What araiwa said especially if you do lots of short and/or slow journeys as they tend to clog the DPF it may be enough to accelerate a bit harder from time to time. I have a 2 lane 60 mph hill on the way to work for this, usually passing a lorry, and the DPF is well over due for a change (mileage wise) but gives me no problems.


Justhadmyhaircut · 07/07/2017 11:46

Do you use supermarket fuel op?


missmove38 · 07/07/2017 11:58

Thanks for the replies.

It's a Vauxhall zafira tourer.

Have contacted CAB trading standards, dealers, head office, finance co..banging my head against a wall.

I do a long journey around twice a week in it, I also give it a blast on the dual carriageway when I can..unfortunately I don't live particularly near it though so when the light comes on I'm stuck as childmind and have children in the car or typically am due to go to school to collect and it just gets worse.

No I use a garage near my house for the fuel usually.

OP posts:

RainbowPastel · 07/07/2017 12:24

Go into where you bought it from making sure there are lots of customers there. Start loudly telling all the customers not to buy from there as they won't fix any issues they have. If they care about their reputation they will help you. It worked with Ford's who tried to fob my dad off when his brand new car kept cutting out. He was there 5 minutes before the MD arrived to sort his car out.


CryingShame · 07/07/2017 12:51

They sold you a car that has never worked as expected - I agree with Rainbow Pastel. Clear your stuff out of the car, take it back to the garage, chuck the keys on their desk and tell them you're returning the faulty goods they've sold you.

It might unfortunately help for you to have a bloke or two with you when you do this as they're less likely to fob them off. Do not leave with the keys. Park the car somewhere really inconvenient for them so they have to shift the car.


missmove38 · 07/07/2017 13:13


I've been in and gone mad..stood next to me were a couple shouting about exactly the same thing. Unfortunately small office and no one else in it..forecourts never busy, last time I was in someone pulled up in a brand new Astra going mad about something..seems were all in the same boat.

I'd love to go and dump it but I pay finance on it..I'd be paying for a car I haven't got and I suspect they'd just move it and have done, not really there loss. My friend suggested threatening to drive it through the window..again..not much help to me.

They say the car isn't faulty (clearly or is otherwise it wouldn't break down) that it's my driving and that's that..I despair

OP posts:

wasonthelist · 07/07/2017 13:34

They say the car isn't faulty (clearly or is otherwise it wouldn't break down) that it's my driving

What a load of bollocks (they are talking) who would make a car that goes wrong if certain people drive it? - utter pish. I bet they won't put that in writing.

What Car magazine has a section for this kind of thing - miraculously, when they get involved things seem to get sorted.

Which also has a (pricey) extra subscription where they get their heavy duty lawyers involved which normally works.

You don't say what kind of finance it is - that makes a difference to your options.


GlitterRoseGold · 07/07/2017 13:50

Op how much does it cost to fix


missmove38 · 07/07/2017 14:00

Thanks wasonthelist agreed an absolute load of rubbish. I said to them last week 'where did I sign to agree to this specific driving regulation'
Where do I find the car info you mention?

Glitter rose as an average its around the £500 mark..the cleaning of it they wanted £600..I knocked them down to £450..the last repair £450..the loss of earnings etc is ridiculas

OP posts:

Ylvamoon · 07/07/2017 14:12

Have you tried taking the car to a different garage? Just to run a diagnostic test... that should tell you if it's an longstanding problem.

Than go back and either do as Rainbow suggested, insist on returning the car (as the issues are raised within the first few weeks of purchase, you are within your rights!), or try and get similar car, for similar price from that garage.
Don't forget, you are the customer, they sold you a less than perfect car they are at fault. Your only compromise should be either to fix your current car or replace it with something of similar value.


Justhadmyhaircut · 07/07/2017 15:06

Please Google Legal Beagles. . Loads of fab car advice. . . Solved a major issue for us using it!!


missmove38 · 07/07/2017 15:12

Hi yes I have. The issue mainly arises from the DPF filter in it. Apparently because I don't drive it long distance it's me not the car.
The DPF isn't regenerating properly and in turn is ruining other parts of the car, apparently it's down to me to prove this though.
They were going to change for a petrol, they found me 1 out of there whole database and added on there cut minus the amount my car has devalued and I failed the credit check. I've never failed one and had numerous cars, I just don't think they want it back

OP posts:

missmove38 · 07/07/2017 15:12

Haircut thanks will do

OP posts:

Orangebird69 · 07/07/2017 15:19

If it is a DPF issue OP, it really is about the way you drive... regular journeys at approx 70mph/ovwr 2000rpm for at least 15 mins are required to maintain it/burn the soot off. If this isn't done enough, the other measures need to take place. You could try something like this yourself first. I don't think the garage ABU. I think you just chose the wrong engine for your requirements unfortunately.


missmove38 · 07/07/2017 15:28

Agreed BUT I didn't even know what a DPF filter was till I had a warning come on..I've said all along I was mis sold it as the sales man knew what I did for a job and didn't do long journeys?
Surely you are supposed to be told about this thing seeing as it causes such massive problems?
I've also just found out the car has apple CarPlay in it..I requested Bluetooth was on the car and they said it didn't have so I think have ripped me off £300 for that service too?
The car also had seat cover on it, the seats are awful..there answer 'just pop it over and we'll do it again'?? Why says after it was done? No hire car so unable to work again..
I'm seriously fed up.

OP posts:

Orangebird69 · 07/07/2017 16:16

Honestly, I've never been asked by a salesman what kind of journeys I do, or been offered advice about what car what suit my needs.


missmove38 · 07/07/2017 16:56

But they know these cars require a certain type of driving so isn't it the right thing to do by telling people?
If you'd bought one by not knowing what would you do?

OP posts:

Floralnomad · 07/07/2017 16:59

But you are supposed to do your research before you go , I don't think they can be blamed for that . If the answer is to take it on the motorway a couple of times a week surely that would be simplest . Have you checked why the credit got declined ?


BoysofMelody · 07/07/2017 17:04

.I've said all along I was mis sold it as the sales man knew what I did for a job and didn't do long journeys?

Meh, you bought a car that wasn't suited for your needs, the onus is on you to do the research, not them to quiz you on what you were going to use the car for.

It is like buying a pair of stilettos from Clarks, wearing them on a hiking holiday and then trying to get a refund off them as you got blisters or twisted your ankle halfway up Ben Nevis.


britbat23 · 07/07/2017 17:07

If you had done ANY research on your purchase you would soon have discovered that a modern diesel, when DPF, is utterly unsuitable for your needs.

You keep using the word missold but this concept does not apply in this case. Through your own negligence you bought an unsuitable car.

Take it for a long fast run on the motorway, recharge the DPF if necessary, and trade the car in for a petrol model.

Please create an account

To comment on this thread you need to create a Mumsnet account.

Sign up to continue reading

Mumsnet's better when you're logged in. You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more.

Already signed up?