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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Glass in 2 year old meal

29 replies

Chrismino · 13/06/2017 19:22

Went out for a meal and half way through my husband found a piece of glass about the size of if you put your thumb and finger together, hidden in my 2 year old mash I complained and they apologised and I got my money back for the meal I did let them know I was horrified and disgusted. and asked what they were going to do to make sure it Doesn't happen again and they explained. My husband thinks I was a bit over top and it's just one of those things, he didn't swallow it and he's fine, but I still feel sick about it thinking he could of eaten it and now I'm panicking what if he already ate some? My 4 year old also had the same meal so I'm worried it was also hidden in hers which she ate most of it. I'll be checking on them every 10 mins tonight. I'm not going to complain again or shame them on social media but I still feel sick about it, AIBU?

OP posts:

maddening · 13/06/2017 20:48

Yanbu!

Puddleducks123 · 13/06/2017 20:49

I would be livid!

Madbum · 13/06/2017 20:53

YANBU I'd be worried too. If there's a possibility they've ingested some I'd seek medical advice they're probably ok but it's not worth the risk.
Did the restaurant explain how on earth it could have happened? I can't imagine how mash potato could have become contaminated with glass easily? That's a serious breach of food safety regulations.

confuugled1 · 13/06/2017 21:03

I would be raising that with the council's food hygiene or quality department (sorry, not sure what they are called these days).
There's no guarantee that they will report themselves - think they need some comeback from officialdom! That's a serious thing, particularly in a child's meal as they might not realise the significance of eating glass...

fzpotts · 13/06/2017 21:13

Report it to the EHO at the council. This is a serious breach of food hygiene rules (I run a pub and kitchen).

Once you reported it to the restaurant they have a duty to both investigate it and to record the incident also. It's very concerning that a foreign body has ended up in the food anyway and they really do need to be investigating how this was possible. We try and avoid using glass dishes etc as much as possible in the kitchen and if one broke then ALL the food being prepped or cooked in the vicinity at the time would be scrapped to be safe. Beggars belief that glass was in a meal tbh.

Original poster

Chrismino · 13/06/2017 21:16

They said it's kept in glass containers, which they don't usually use and they will make sure they won't be using them again. I keep worrying about internal bleeding etc but I am known to over panic.

OP posts:

fzpotts · 13/06/2017 21:18

Glass containers? Wtf. And they hadn't realised one had broken???? That's appalling.

mummymummums · 13/06/2017 21:20

Definitely report this to environmental health - too late now but I'd have kept the meal as proof! This mustn't happen again and you haven't overreacted,

Original poster

Chrismino · 13/06/2017 21:23

I didn't think about taking a photo until after I was just so angry that I went straight to counter I was shaking.

OP posts:

IloveBanff · 13/06/2017 21:31

They keep mashed potato in glass containers? I agree with PP, report it to the local Environmental Health department. This is very serious indeed. I'd be as worried as you about the possibility of your children already having swallowed glass.

Hisnamesblaine · 13/06/2017 21:32

I would.be livid! My ds got burnt by a waitress on the arm with a very hot plate a while back. It blistered quite badly. Staff did NOTHING to resolve the situation. When I complained they just said it was one of those things. Never ate in there again

Original poster

Chrismino · 13/06/2017 21:49

Sorry to hear about your son that sounds painful. I read on web site I can't complain as I didn't keep it or take photos but I will ring in they morning.

OP posts:

SwimmingMom · 13/06/2017 21:53

How old are your children? If you ask would they be able to tell you if the mash was 'crunchy'?

I once found a very sharp strange looking piece of plastic (sharp enough to cut) in cabbage cooked at home. I couldn't figure out what it was let alone how it got in the food. But I was glad that it was in my plate rather than anyone else's.

I'd be checking for symptoms until I felt sure that nothing's gone in their tummy.

Original poster

Chrismino · 13/06/2017 22:03

It was in my 2 year olds food but his speech is limited. I think my 4yr old would have let me know if it was crunchy. They have been playing and now asleep. I don't think I'll get much sleep tonight constantly checking on them.

OP posts:

IloveBanff · 13/06/2017 22:16

Isn't it frustrating? If you'd been super prepared and taken photos there would've been accusations that you'd planted the glass for compensation. What web site was it that said you can't complain without evidence? Environmental Health? I'm glad you will still be speaking to them tomorrow. Well worth it.

Original poster

Chrismino · 13/06/2017 22:22

It's my local council environmental health web site. It also says they won't log if I've already complained and got refunded. Its worth a try tomorrow though just to make sure it doesn't happen again.

OP posts:

fzpotts · 13/06/2017 22:53

They won't log it if you've been refunded? That's ridiculous. It's a serious breach of hygiene rules and needs investigating.

rachmoon · 13/06/2017 22:58

I agree that's ridiculous they won't log if u have been refunded!!! Surely it's their duty to investigate whether or not u got a refund! What's the deal with glass in containers I don't understand!?

rachmoon · 13/06/2017 23:00

Sorry just read the mash is kept in glass containers that seems really strange!!!

Awwlookatmybabyspider · 13/06/2017 23:21

You're husband is a crank. Sorry to say. You're well within your rights to go OTT. It doesn't bare thinking about. Had you not seen the glass and Shed swallowed it.
You don't have to shame them on social media, but. You do need to report them to Environmental Health.

NanooCov · 13/06/2017 23:45

By all means report it to Environmental Health in order that they have an independent report on it (just in case the restaurant fail to self report) but what else do you want to happen? In the end nobody was injured, the restaurant apologised and have you assurances of how they would avoid it ever happening again. Not sure what else you expect them to do?

fzpotts · 13/06/2017 23:58

NanooCov the restaurant need to take a serious look at the way they operate. They should follow the Safer Food Better Business guidelines or similar which actually states that minimising or eliminating glass in the kitchen is good practice, precisely because of incidents like this. I would be VERY concerned that glass was broken in the kitchen, evidently close to food to get into it, and seemingly nothing was done to ensure no contamination of the food. We are only a tiny pub and kitchen but I would have binned all food nearby to be safe. The fact they haven't raises serious questions about staff and management practices within the kitchen and should warrant a full and unannounced inspection by the EHO. What other corners are they cutting?

NanooCov · 14/06/2017 00:03

fzpotts - OP stated in her original post that the restaurant had explained to her what they would do to avoid the situation happening again. They also explained they didn't normally use the glass containers and they would not do so in the future. Not sure what else is needed? Presumably any restaurant is subject to the same food hygiene and safety standards and periodic inspections. As I said previously, for peace of mind it would be reasonable for the OP to speak to the EHO with the intention of ensuring the incident is on record, but again what else can reasonably be done?

Original poster

Chrismino · 14/06/2017 00:13

I understand what your saying, and I'm not expecting anything else or want anything, it's just my mind playing scenarios over and over again, which I know is my 'thing ' to get over. I just feel sick thinking about it. But I will log it tomorrow then just put it behind me. And not go back.

OP posts:

fzpotts · 14/06/2017 00:17

And as I also stated, using the glass containers is bad practice to begin with. That one has broken and precautions have not been taken to ensure no contamination REALLY makes me wonder what other corners they are cutting and WHY no precautions were taken.

It's evidence of poor practice by both staff and management and evidently a complete overhaul of working practices is required rather than a refund and promise not to do it again.

I'm gobsmacked that food could be served that was anywhere close to where glass has broken. It's bad enough that it was a big chunk, how many other dishes were served containing tiny slivers? Glass gets everywhere.

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