To be mad that this Eurostar staff member punched my arm

[Bunnyhipsdontliegrl]

Last week, I was taking the Eurostar at St-Pancras. I was going to the machine where you put your passport for a check (sorry, no idea how you call it it. The automatic doors that open after your passport is scanned). There was barely anyone so no chaos. A lane was empty and I walked towards it with my passport and started to put it to be scanned when the agent working there punched me in the arm, saying I have to wait. I was a bit shocked and half asleep so I didn't say anything and took a step back. He then grabbed my passport and put it in the machine for me. I might have tried to put it too early, it was the first time I used those doors, but still not a reason to hit me.
I walked away and after some minutes, my arm still aching. I went to complain at the desk. The Eutostar employees told me he shouldn't have done that and gave me an email to complain to. I did send an email soon after.

In the evening I realised I had a little bruise.

I haven't heard back from Eurostar yet

AIBU to be so upset that he did this to me? Eurostar staff are always a bit aggressive but I always put up with it as it must be a stressful job. But I really think punching my arm, from behind with no reason (np interaction before or argument -not that it would excuse anything) is unacceptable. Or am I being a precious snowflake and I should just leave it at tha (I wasn't dragged out of the train after all, wink wink)?

"Why does the back of the hand not leave a trace when it hits you?"

Well, I could obviously be wrong, but I couldn't imagine the force being concentrated enough. I did very briefly consider conducting an experiment and asking my husband to try but decided against it.

Phone the non emergency police.

If you still have the bruise take pictures of it and do contact the police and explain it all to them

Paninotogo, I geninely thought that reading about a person complaining about being hit, they would contact me and tty to apologise and investigate to see what happened. I am an idiot and quite naive really.

I am not a confrontational petson, I was shocked at the time it happened. I have now called 101 and will go to the police station tonight or tomorrow morning. I feel a bit silly because I have hardly been beaten with a baseball bat..

That was an assault. A little one, but an assault none-the-less. I suspect the police won't be very interested, but I would write a formal letter to Eurostar.

Imagine if you had struck him! Bet that Eurostar would not be as dismissive. Very poor response, 'feedback' indeed.
I would hope that British Transport Police would take it seriously.

OMG that second reply! Unbelievable. I assumed the first one was an automated message or something, but there is no doubt with the second one.

Eurostar, you should be ashamed of yourselves!

Well fuck you Eurostar with your pathetic response!!

OP, report to police, get incident number, tell Eurostar you've reported quoting incident number. Use FOI / any other process to request CCTV footage yourself as police often don't investigate for 6 months due to paperwork backlog. They may not give it to you, but make it clear they need to keep it on file and will be held accountable if they don't.

Also, are you 100% sure it was Eurostar staff not border security? And is the bruise large or minor?

Long story but I once ended up with some bruises on a virgin flight. The flight attendants did nothing to stop it. I tweeted them with pictures. They sent me £100 love2shop vouchers. Tweet them with pictures.

I have also been assaulted by a euros tar staff member. I opened this thread wondering if it was the same staff member, but it can't be as the one who assaulted me was female.

To make it worse I was visibly pregnant at the time. When confronted by my husband she admitted assaulting me (by throwing her back pack on me) but said that I deserved it because I walked in front of her on the escalators.

I also complained to eurostar and invited them to view the cctv. I don't know what action they took.

What on earth was that second reply supposed to be?!

I don't even understand how it was supposed to relate to your message???

It reads like they're replying to someone saying 'hey can you read this bit of an email I copied and pasted?' And them saying yes thanks I can read it...

Which in the context of what's your actual message was ('I've been assaulted by your staff and your reply to finding out about this is really inappropriate')... err, how could anyone reply like they have??? Surely they aren't so completely stupid that they think that's in any way an appropriate response? Surely basic customer service 101 should be helping them understand the absolute lowest basic principles... do they not get that their arrogant, twatty, almost jeering attitude is going to inflame matters???

God what is it with transport companies at the moment?

Raised terror alerts = liscence to treat paying customers like they're shitty pieces of scum on the bottom of their shoes. Really? Proud of that attitude are they?

Eurostar, you should be ashamed and disgusted with yourself. Great brand ambassadors you've got there.

Eurostar; free to assault you whenever we get the urge.

Eurostar; below the channel but above the law

Or, Eurostar; we spit on our customer scum (& thump them, for kicks)...

Oh I'm so angry on your behalf! Twat faced bullies.

They have reacted on twitter finally. Apparently thr person sending me the first email had launched an investigation bit had just forgot to tell ma (Obviously.. I'm so not buying it). I am waiting for an update.

Thanks to everyone who took time to go on twitter (and all the answwrs here). It helped me stand up for myself for once.

I'll see tomorrow what they say

Yeah right, the tone of that tweet was pretty damn clear, not what you did write if you were launching an investigation. What you'd write if you were an arrogant son of a bitch who thought he could piss all over customers and their pathetic whining not to be assaulted whilst traveling! Grrr.

If you can beat it if progress with the police, don't leave it up to Eurostar to do anything right or fairly. It will be minimising, obstruction and dissmissiveness all the way from them. They've already shown their true colours.

Sorry that's supposed to say 'if you can bear it...'. Posting too late at night.

I agree with WellThisis Shit. I would contact the police.

"Apparently thr person sending me the first email had launched an investigation bit had just forgot to tell ma"

Ah, right. Sounds perfectly plausible.

I did contact the police, it is logged with 101. I now havr to go to the station to report the assault .

I'm very glad you have - the entire thing is just awful

Hope they can get the cctv

Good for you, OP.

Apparently thr person sending me the first email had launched an investigation bit had just forgot to tell me. Chinny reckon!

Well done. How are you feeling about going to the police to report it?

Rubbish you've been put in this situation and well done for fighting the denial and inappropriate response.

I work in Travel (CS/Legal/Social Media). A classic example of how something not being picked up early enough/by the right person just makes the matter worse.

It could be that you'd not have even considered the police (despite being somewhat egged on by MN to do so) had someone responded to you in a more appropriate manner.

Hope you're okay now op.

Empire Police?!?!? Seriously?! Get a grip!

Hope you're ok OP

Empire Police?!?!? Seriously?! Get a grip

Can y explain what you mean by the above?

Because in my world if some random person punched me I would absolutely report it to the police and have them charged with assault.

Do you not agree that assualt should be met with consequence

Should add, I am not the only person (by a mile) who has suggested the police