Cleaning up after your child in fastfood place

[mom20172017]

Was eating with my Preteen daughters at McDonald's play area and someone else kid dropped their drink on the floor. When that happens to me, I would just grab a mop and clean it up myself as all cleaning equipment left in main lobby just outside play area in this Mcdonalds (separate room) and I seen other moms do the same(be it getting broom, rag or a mop). This mom decided she was to good to clean up her own kids mess so just informed manager there was a spill and a worker was forced to clean it up while mom watched.

Am I wrong in thinking that if kids make a mess you should clean it your self, especially when cleaning equipment is left out ?

I even made comment that there is a mop just outside in lobby to clean that which would have taken her 1 minute to do

Id tell someone, offer to clean it up and hope they'd say they'll do it. I think it very odd to leave the DC to retrieve a mop then risk not drying it enough or putting up proper signage and someone slipping

I've visited Los Angels many times and have never seen a customer use cleaning equipment within a restaurant (or any other sort of establishment for that matter). My DS threw up on the floor of a cafeteria within an LA Target once. I felt so bad for the employee who had to clean it up. I did offer to do it myself but was reassured that it was against policy and not to worry about it. Had it been a spilled drink I wouldn't have offered, but I thought vomit might be a different category.

If I walked into a business venue and saw a customer wielding a mop, I'd think that (1) the business was extremely unprofessional; and/or (2) the customer was seriously out of order and presumptuous.

The lady who let the employee know about the mess in the OP was acting correctly. The OP and other customers who commandeer the restaurant cleaning equipment are out of line. I wouldn't want to patron a restaurant that leaves cleaning equipment lying around for customers to access, let alone use.

Used to work there. The real problem is people who make a mess and I mean a big mess deliberately and leave it for us to clear. Some people behave like Neanderthals when they walk into fast food places. At least the woman informed staff- you used to get people who would just leave without mentioning there was a spill...

I agree with the pp who said using the mop is like people scraping the plates, etc in a restaurant instead of leaving it to the staff. You are there as a guest of the restaurant, leave it to them. You wouldn't go and stack the dishwasher, etc so just let them get on with it and stop fussing.

Nobody 'grabs a mop' in a fast food outlet or restaurant. For health and safety reasons they wouldn't be allowed to let you and would have to redo it anyway.

Putting napkins down to soak the worst of it up then binning them and telling a staff member so no-one slips and sues them? Definitely

No definitely not. Tell a member of staff. A customer mopping up in a shop does not look good and if the cleaners manager clocked onto it it looks really bad and you may unwittingly get them into trouble. It doesn't look good for a company when a customer is cleaning. They've also gta put signs up wet floor etc. What if someone slipped on your clean up causing more trouble than its worth!

Can everyone please stop saying cleaner? McDonald's don't have cleaners, they have customer care staff who do the cleaning and everything else on dining area.

I would report to staff to clean it up so they could put a wet floor sign out.

I'd you don't clean it up properly and someone slips the staff will get the blame,not you.

There's nothing wrong with the word cleaner, made up BS Americanisms no thanks.

Deary me now we're getting offended over the word cleaner lol

Firstly, the cleaning materials should not be easily available to the public. That is a massive health and safety no no. Secondly, floor signs MUST be used when cleaning is going on or when there's a spillage. Thirdly, cleaning products are colour coded for different areas, you may have used the mop for the toilets in a restaurant area. So I'm going to say, as much as you're trying to help, you're in the wrong here. In future it's best to notify a member of staff who can deal with it correctly. It may seem stupid but these are all things that could get the cleaners and staff into trouble if not followed.

Not getting offended, it just doesn't cover the scope of what we actually do. My role is so much more than just cleaning!

A customer grabbing a mop would be strange.

Napkins to stop drink spreading across table, tell member of staff.

YABU I've never seen anyone use McDonald's cleaning equipment apart from the staff. I would have however used napkins to clean up most of it, report the spill to the staff and apologise for the mess!

How do you know that she didn't offer to clean it to the manager, and that he insisted that the staff do it? 'Specifically I am from Los Angeles'? I know people in Los Angeles, and they would have the good manners not to interfere and poke their nose in. They certainly wouldn't make snarky comments.

I wouldn't get a mop either ... staff get all the health and safety training etc and I would have thought customers using their equipment would not cover them other than under public liability insurance.

I would just try and pick up most of it with napkins and tell staff

When I go out for meals I will pick up food from floor that DS1 has stopped using napkins.. but I wouldn't get out brooms and brushes

Ha, when I worked at McDonald's we were called 'lobby hostesses' and we got to wear different uniforms from everyone else. Plus clear away all the rubbish, clean the toilets and politely ask the local homeless man not to sleep in the booths.

Ps if someone grabbed my mop I'd have been furious :)