Active discussions

Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

DPD tried to give my iPhone to a neighbour

62 replies

Catsize · 04/04/2017 22:29

AIBU not to book another delivery in these circumstances....

Ordered an iPhone as have to have one for work.
Was told it would be delivered today.
Arranged that DP would be at home to accept said delivery.
This morning, get a text to say couldn't deliver, not in, card left etc.
They even took a picture of 'my' house. Only it isn't my house.
It's a names-only road but only a couple of houses per postcode. This particular house is quite a way down the road, very different name and much nicer than ours

I have had annoying and patronising messages from DPD and Tesco (phone company) about redelivery. Can't seem to contact DPD and speak to a real person and Tesco have yet to respond to my messages.

Would I be at fault, arranging a redelivery, knowing that in all likelihood my neighbour will get a free iPhone?

I appreciate the pressures faced by delivery drivers, but really?!

OP posts:
gamerchick · 04/04/2017 23:17

01215002500

Ask for customer services.

19lottie82 · 04/04/2017 23:20

Op

www.dpd.co.uk/apps/shopfinder/index.jsp

TheSnorkMaidenReturns · 04/04/2017 23:36

I was waiting in for something from DPD a couple of months ago, with full app sign up. I'd been tracking the driver so I knew he was nearby.

Then I got an app notification saying as I'd been out they'd delivered to my neighbour, and attached a photo of a different house entirely. There was no real way to complain. I answered everything I could asking them to call me, and went out to work.

Then I got a call from a random number. It was the 'neighbour' who had actually looked at the parcel, realised it wasn't for his 'next door' and called the mobile number on the address label. Fortunately for me he was nearby, and I was able to collect on the way home. But not a peep from DPD the whole time.

PaulAnkaTheDog · 04/04/2017 23:42

I've been wondering for an hour what DPD was an abbreviation for (dear pregnant dad, dear pissed daughter etc)... Not my smartest hour...

previously1474etc · 04/04/2017 23:51

DPD delivered an expensive pair of boots to a restaurant along the road from the address on the parcel. Someone signed for it, enabling me to work out the name and figure out that it was Italian. They showed no sign of letting us know it was there.

Winetemptress · 04/04/2017 23:55

I thought your dear partners daughter was a thief! Whet is it then?

RestlessTraveller · 05/04/2017 00:01

Totally opened this thread because I couldn't work out what Darling PD meant! Need to get off MN more!

PaulAnkaTheDog · 05/04/2017 00:08

Wine and Restless thank goodness I wasn't the only one confused!

TheMysteriousJackelope · 05/04/2017 00:11

I'd send an email to Tesco and DPD stating that they are attempting to deliver to the wrong house and if the phone is not delivered to the correct house you expect them to reimburse you for the cost including shipping and packaging. You can also use their photograph as evidence for that additional patronizing twist.

I would not offer to trot all over the countryside to neighbors and depots. You paid for shipping, they should bloody well ship it correctly, it's their function in life after all.

NotAQueef · 05/04/2017 00:22

Senrmally with dpd you can get them to deliver to a safe place (I've over side gate/I'm porch etc. Can you arrange redelivery and choose this option?

Fortheloveofdog · 05/04/2017 00:24

Oh dear Sweets, you have yet to suffer at the hands of dpd. If you can locate a human, and advise re wrong address, driver will repeat the fuck up on the next attempt and count both as attempted deliveries. Pisses me off that they just get away with this shit.

kurlique · 05/04/2017 00:34

Wow DPD is our best bet for deliveries... I even got to chose the hour in which my phone would be delivered the other week. DH had a parcel delivered by them today... he got updates on where the driver was on his route and when he would be arriving... even a photo of the driver... It was our usual guy Simon (who even gets on with our very loud dog!). We have had some dreadful experiences with other couriers (Yodel especially) but we 💕DPD! Grin

leghoul · 05/04/2017 00:57

DPD delivered my things to a completely wrong address and called it a neighbour but was very far away and had never seen the building before nor had they included the road name! Customer services were apologetic but it took a long time to sort it out.

TaggartTranscontinental · 05/04/2017 03:59

So weird. I find DPD to be the only decent courier firm. Have had so much trouble with Parcelforce and Hermes leaving my parcels with neighbours and forgetting to put a card through my door to tell me where it is. But DPD, which John Lewis uses in my area for next-day delivery, are brilliant. You can let them know online where to leave your parcel if you're out. I normally say in the garage or walk around my house and leave it on the back patio. (I prefer to avoid favours from / interaction with neighbours! ) They take a little picture of your parcel, left in the safe place, and text it to you. I guess it depends where in the country you are though. Perhaps I just have particularly on the ball DPD drivers.

TaggartTranscontinental · 05/04/2017 04:03

Kurlique I have just seen your post. We seem to be in the minority. I wonder if we live in the same place? Though my regular DPD driver is called Jonathan.

KoalaDownUnder · 05/04/2017 04:09

I must be getting thick in my old age, as I can't understand a) where the phone is right now, and b) what you want them to do with it.

EnriqueTheRingBearingLizard · 05/04/2017 04:18

DPD, the delivery firm, emailed to say they couldn't deliver because no one was home. Someone was home, but they'd gone to the wrong house and sent a photo of the house which proves that. DPD have the phone still. OP wants it delivering, but to the right address, not to someone she doesn't know further down the lane.

Trollspoopglitter · 05/04/2017 05:47

I love DPD. Text and email giving me an hour's window for the next day. Same polite and punctual delivery driver for two years now and he's never been late.

Original poster
Catsize · 05/04/2017 08:29

Thank you for all the suggestions. Will try some today as hopefully I won't be as snowed under today to try to sort out this stuff.
It was more that I could see DPD criticising me for just trying to sort out another delivery when I knew there was every likelihood that the driver would fail to/choose not to read the house signs. Would I be partly responsible in those circumstances for my phone going astray? There probably isn't a 'Deliver to the correct house because you've delivered to the wrong one, you muppets' box to tick.
Will see what happens with shoe delivery today. Have damaged nerves in my foot and the sooner these arrived, the better.
Love the DPD MN confusion. 'Darling Parcel Deliverer'?...

OP posts:
Original poster
Catsize · 05/04/2017 08:51

Well, have had the message to say will be 10:14-11:14 and it seems they are going to try and deliver the phone too. Using the same driver as yesterday. Marvellous...
I have ticked the deliver to 'safe place' option and suggested my actual house etc., with description. We'll see...

OP posts:
EnriqueTheRingBearingLizard · 05/04/2017 08:59

You can track the driver on line too. 'Darling Parcel Deliverer is now at drop number 15. Your delivery is number 26' Grin

Have you contacted their twitter help? They're pretty good and could maybe get someone to ring the driver.

gamerchick · 05/04/2017 09:06

I even got to chose the hour in which my phone would be delivered the other week

Yeah that service has broken my husband. He's looking for a new job. I expect to hear more whinging about DPD from customers now solely because they introduced that.

HappyFlappy · 05/04/2017 09:30

I love DPD. Text and email giving me an hour's window for the next day. Same polite and punctual delivery driver for two years now and he's never been late

This has been my experience with them, too. I wonder if it depends where in the country you live, or on the competence of the individual driver? But that doesn't explain the rubbish customer service.

Original poster
Catsize · 05/04/2017 09:32

Thank you everyone. He's been making 'delivery number 1' for 40mins now. Curiously, he was 2hrs away, and although still at delivery no.1, is now 1hr 15 away. No.1 must have a lot of parcels.
Couldn't leave the 'safe place' message for the phone, just the shoes - fingers crossed he reads it.
Twitter is a good idea but I'm not on that.

OP posts:
HappyFlappy · 05/04/2017 09:33

We have had some dreadful experiences with other couriers (Yodel especially)

I swear that if Yodel were delivering a consignment of MiG aircraft to the Russian army they would just sling them over the back wall of the Kremlin and not bother to knock or leave a card.