Neighbour 'stolen' my parcel

[ShootingQuadrantids]

I ordered a birthday gift from Amazon for my DS on the 4th March, this gave plenty of time for it to get delivered. His birthday is getting very close and the tracking system on Amazon still says not yet delivered. So, I've contacted the Markeplace seller, incidentally they've got 100% feedback, who tell me that it was delivered to my neighbour on the 9th March! The thing is we've received no delivery card to tell us that this was the case. After much email toing and froing the seller has contacted Hermes and gave me the name and number of the house where it was left (not an obvious choice as there's plenty of houses closer to me and not one that items have been left at before). I went over to the house, first time I'd been there, and they had no knowledge of it! The young man asked why it hadn't been put through the letter box! It's a rented house and I've never met this chap before. Now here's the thing the seller is telling me that it must have been stolen by the neighbour. Hermes are going to interview the delivery driver and he should have the GPS location if delivery. Got no gift can't contact Amazon that easily, what do I do now?! For context we have a safe place for delivery and like us our near neighbours take in for each other.

"Agree why any one uses them I have no idea!"

They're cheap, their couriers are all self-employed and paid amounts like 50p per parcel delivered...so anyone who is actually bothered about making sure they're not just dumping stuff and running doesn't even make minimum wage, so leaves as soon as they can.

Another reason why I now make sure i only buy anything unless sent by Royal Mail! Hermes is a disgrace AVOID HERMES AT ALL COSTS !

It will be hermes.
I avoid them and any company that only uses them.
For 6 months every order they did they delivered wrong.
They would throw it over my fence, put it under my mat(!), put it in my garbage bin , deliver it ( but it mysteriously not be there), leave it on my drive in full view of people walking past , deliver me a completely destroyed item, deliver it to my safe place ( i don't have a safe place), deliver it to a neighbour that wasn't my neighbour but one several doors down and just leave it in their open porch in full view of people walking past, or instead of attemping to knock my door once again throw the parcel over the fence and shove a piece of paper threw the letter box claiming i wasn't in .
They are shit.

They are the lowest of the low.
They don't when you complAin.
Looking at their social media pages my complaint is not unusual, i can find people with identical complaints to mine.
Unfortunately the companies that use them suffer as people stop using them.

Hermes once left a parcel of mine inside our black bin. They did at least put a note through - 'parcel in black bin' . Fortunately we weren't away, and it wasn't bin day...

Hermes are awful. They left am 80 quid parcel in the middle of the path in a busy terraced Street and then I got an email to say it had been safely delivered. DH was at home and prewarned that delivery was expected so apparently jumped up at the first knock on the door to find noone there and no card. I sent a fairly brusque email and got no response.