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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To chase this complaint up with the estate agent?

35 replies

Squidpinky · 17/02/2017 11:28

My DD passed her test recently and has bought a car which she is parking on he road as no room on our drive. Our neighbour has taken a disliking to it, don't know why as it's not blocking his house or anyone's else's drive - it's just on the road.

My DD returned from work about 2 weeks ago and was met by he neighbour who was incredibly aggressive, shouting at her to move her car now and threatened that if she didn't she would be sorry. My DD was frightened and moved her car just so he would leave her alone.

When she told me I was furious. I emailed the estate agents who manage both our properties and made a formal complaint against our neighbour regarding the incident. I've heard nothing despite several phone calls to speak to the office manager until today when I received a generic email, which I assume has been sent to our neighbour. It said something along the lines of - the road has no ownership and they encourage us to come to a compromise, with a copy of the land registry. No mention of my complaint.

I have never been in a situation where I've had to complain to them before so no idea if what they have done is correct - but surely they should have acknowledged my complaint, spoken to the neighbour and let me know that they have dealt with it? Aibu to chase this up?

OP posts:
Astro55 · 17/02/2017 11:31

I'd have phoned the police rather than the estate agent!

Ring the and ask

PotteringAlong · 17/02/2017 11:32

But they have dealt with it. What more do you want them to do?

user1469781887 · 17/02/2017 11:33

I'm not sure that it's up to the letting agent to resolve this issue for you.

EyeStye · 17/02/2017 11:34

This reply has been deleted

Message withdrawn at poster's request.

SparkleTwinkleGoldGlitter · 17/02/2017 11:35

What do you want them to do?

They have dealt with it, I think sending an email about no body owning the road is pretty much all an estate agents can do.

Have you had any more trouble from the neighbour since that incident? If so maybe the police is who need contacting not the agents

Original poster
Squidpinky · 17/02/2017 11:35

I suppose I just expected him to be spoke to by them and told that it is not acceptable to harass my DD! We pay the estate agents to deal with all affairs relating to our property and considering I made a complaint I just presume they would have acknowledged it?

OP posts:
namechange20050 · 17/02/2017 11:35

I don't really understand why you've involved the estate agent? Surely you just need to have a word with the neighbor and tell him that you are within your rights to park on thd road?

namechange20050 · 17/02/2017 11:36

Ha massive cross posts!

omnishamblesssssssssssssss · 17/02/2017 11:38

Police. He threatened her

Pinkheart5915 · 17/02/2017 11:38

I think they have dealt with it really I can't see what else they can do apart from sending a letter/email explaining that nobody owns the road etc.

Have you had any more incidents or just the 1 mentioned? If it's a regular thing you probably need to contact the police they may have a word, not the agents.

specialsubject · 17/02/2017 11:39

The guy is indeed an arse but unless he can be proved to be behaving anti socially, there is no tenancy breach. To prove would need the police. The agent needs to know to tell the landlord, but the only way to stop this is to evict. A landlord cannot control tenant behaviour.

KidLorneRoll · 17/02/2017 11:39

This has nothing to do with the letting agent. What they replied with is perfectly reasonable, it's up to you to sort this out as adults, or you need to call the police if you are concerned that your daughter has been harassed or otherwise endangered.

AmeliaLeopard · 17/02/2017 11:41

Estate agents are there to deal with problems related to the property, not other people living near the property. Deal with them the same way you would if they owned their house. Ignore passive aggressive stuff, report threats to the police.

user1469781887 · 17/02/2017 11:45

If you're renting presumably the landlord is paying the letting agent to manage the property, not sort out disputes between neighbours.

Surely you can tell your neighbour that it is not acceptable to harass your DD?

As others have said, perhaps this is a matter for the police, not the letting agent.

CheeseCakeSunflowers · 17/02/2017 11:45

Its the agents job to manage the property they are not responsible for the tenants behaviour so I agree that this is not their problem. I think the best thing to do is for you to speak to your neighbour directly and ask him what his grievence is, if he becomes threatening or upsets your dd again then that is the time to speak to the police.

kingpin20 · 17/02/2017 11:56

What was their reason for not wanting the car parked there?

TheProblemOfSusan · 17/02/2017 11:58

I think you've done the right thing in telling them - there's a record now that he's been an arse about it. But they can't do much more than they have. So if he continues to be a twat and you need to get the police involved, tell them again - "re: previous email, unfortunately we've had to report him to the police this time because x y z, we thought you ought to know."

Then again if charges are pressed, etc. They might not do much but they may well decide not to renew his tenancy if he continues to cause them trouble.

LurkingHusband · 17/02/2017 11:58

My DD was frightened

That's assault. Police.

BurningBridges · 17/02/2017 12:00

You definitely need to stand up to this bully to help your DD, ok so you've had no luck with the estate agent, now you need to step in or ask the police.

LucklessMonster · 17/02/2017 12:00

This is nothing to do with the estate agents.

unfortunateevents · 17/02/2017 12:01

Nothing to do with the agents. If you wish to complain, why did you not speak to the neighbour yourself? They are responsible for the properties, not for neighbour disputes.

supersop60 · 17/02/2017 12:02

Abuse is very unpleasant and not acceptable. Police? Did the neighbour give a reason? In my road, if someone parks too close to the entrance of my drive I don't have enough room to turn the car to get into the drive, even if they're parked perfectly legally.

WatchingFromTheWings · 17/02/2017 12:03

Definitely not a matter for the estate agent. Definitely a matter for the police. He threatened her.

sunshinesupermum · 17/02/2017 12:04

I'd suggest reparking the car in the open road as your DD did before and if the neighbour objects/makes her frightened again you or your DH talks to neighbour directly. If he is aggressive contact the police. Your DD has every right t park in the open road wherever she likes (not outside 'his' property obv ) Please don't let your DD be bullied by this man.

arrrrghhwinehelpswithteens · 17/02/2017 12:09

I agree with PP - if he threatened her (and your words "she'd be sorry" imply this) then the matter is a police one - call 101 and ask for a PCSO to come around and log it. They can also speak to the neighbour informally about it.

However, if he is also a tenant and his property is managed by the same Estate Agent then you did right to inform them - the fact he threatened a fellow tenant is unacceptable. They have taken first steps (assuming they have written to him) explaining that the roads are public and anyone can park there and asking him to resolve it in an adult fashion.

Report to police and keep a diary of any other instances. If she feels threatened there is an app you can download to your phone which will covertly record instances such as this to provide additional evidence if you need to go to the police.

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