This whole thread has really boiled my piss if I'm honest. I work for a very large chain of supermarkets who have been mentioned several times. (Can't name them because of our policy on naming them publicly but I bet you can guess.) I just want to clear some things up for those of you who think you should be above the law and policies in place for the protection of minors, and therefore think it is ok to abuse minimum wage workers who KNOW that the law/policy they have to follow is absurd but can do nothing to change it.
Think 25 policy:
If a customer wishes to buy an age restricted product and they look in your opinion under the age of 25 they MUST be able to provide ID before you can authorise the sale.
Proxy sale:
Legally proxy sales are only in place around Alcohol and tobacco products. The person purchasing the product must be asked for ID if they look under25, if you have clear evidence that they are buying the product for someone else then the person the product is for must also have ID. (Clear evidence defined as incidences where the person is overheard asking for said product, or has given the purchaser money for the product in sight of staff). Yes you asking for a product and being refused on the basis of think 25 and then your friend with you trying to buy the same product WILL most likely be refused as it classes as them having reasonable evidence.
Age restricted products (these will bring up a prompt on till when scanned so cashier cannot feign ignorance when questioned by manager and will have the think 25 policy applied to them):
18
Alcohol,
Tobacco,
Fireworks,
Blades, (including scissors)
Lighters/lighter refills,
Smoking paraphernalia, (rizla papers included)
Any nicotine inhalation product,
16
Aerosols,
Liqueur confectionary,
Lottery tickets and scratch cards,
Party poppers and the like (come up as category F1 fireworks due to containing explosives in small amounts),
Petrol,
Solvents
12
Christmas Crackers
DVDs and Games
Will only be sold to people of the age stated on the box and above, there is no minimum age for sale of a PG or U product (PEGI 3 and 7 on games but these will still call up a till prompt for the cashier)
Consequences of selling a product to a person under the age of 25:
Disciplinary action,
Loss of job, (three disciplinarys in a 12 month period means dismissal and they are handed out for everything including having time off sick WITH a doctor’s note)
Retraining.
Consequences of selling to someone under 18:
Loss of job,
Criminal record, good luck getting a new job anywhere in retail or public services with a conviction for underage sales),
Court case,
Fine,
Police interview under caution.
Procedure that SHOULD be followed by a home delivery driver:
The person signing for the delivery should look over 25 IF the delivery contains an age restricted product. If they do not look over 25 proof of age should be requested. If no proof of age is given then the age restricted items should not be delivered. They have the same consequences as a sale in store.
Acceptable forms of ID:
Anything with the holographic PASS logo on (this includes citizenship cards which cost £15)
Passport,
Photographic drivers license,
I get it is a very mild inconvenience to be asked to provide ID, (I do not drive or have a passport myself) but there is nothing the cashier can do to help you.
I have had people go barmy at me for doing my job. I have also been threatened, called names and had complaints handed into my managers as has pretty much everyone I work with over the think 25 policy. (You should know our managers only tell us when this happens so we can have a good old laugh at your expense once you have left,no we will NOT get in trouble for it). Yes I am fully aware the law is fucking ridiculous and drives me mental, yes I am truly deeply sorry I cannot sell you the product, no I am not going to “do it just this once”. FYI for anyone likely to get nasty over it this will make me very, very, very, NOT sorry and most of my colleagues feel the same, you will also be “that customer” who we WILL talk about, mimic and take the piss out of the second you leave the store because, hey, I got news, you’re a twat! We areNOT allowed to use our “”common sense” yes we have it and again yes we know this is stupid but it’s our jobs, would you rather we were on the dole?
Hope this clears some shit up for everyone who gets annoyed at being asked. pathetic twats 