Today I shouted at Specsavers...

[Potatoooooo]

I feel ashamed and upset with myself. My daughter wears a strong prescription. Right +6.75 left +8.00 she also has a squint in her left eye.

Today I was sorting out all of her glasses, and found a pair we had gotten from specsavers earlier this year which is a slightly different prescription +6.75 and +7.75.
I noticed that, the left lense was actually thinner than the right lense, which on comparison of all her other glasses appeared to look wrong - given the fact that her higher prescription was the left lense.

It should look thick, thicker than the right if that makes sense?

I started panicking thinking, have they given me the wrong prescription? I compared all of her glasses, even the pair that is the same frame (different colour) they were even different. In all of her glasses the left lense was thicker than the right, showing her left eye has a higher prescription.
But these glasses did not.

I went to Specsavers, I asked to see a manager. I got a bit teary with her, expressed that I wasn't sure if she had been wearing the wrong prescription which is important as we'd come so far with her squint, I didn't want to find out it had possibly regressed.

She checked it, told me it was correct. I kept asking why the lense is thinner, she couldn't answer me. By this point I was raising my voice, I was getting short tempered because I knew something wasn't right.

She got a guy to come down who told me that they had surfaced one lense but not the other. I told them I was getting a second opinion. They did not tell me why they had surfaced one lense and not the other.

I went to another optician who told me the prescription was correct, but the axis and cyl was not. I don't know what bearing this has on her ability to see but she explained it's the way the light hits the glasses depending on the persons shape of the eye.

Her cyl should be 0.25 and axis 180. It came back at 0 for cyl and 135 for axis.
She told me it could be that the machine isn't accurate.

I am not a professional, but I feel lost, upset and ashamed at my outburst. I apologised to the manager at Specsavers as I felt I had made a scene and couldn't be certain they were wrong.

I am intending to get a copy of the prescription they hold, and I'm going to take it to another opticians to have the glasses assessed again.
I also have an appointment with the hospital soon so will also verify the prescription with them too.

Is that unreasonable of me? Am I over reacting? Does anybody know if the cyl and axis matter?

A part of me just wants to accept that its most likely right and that she probably hasn't been affected. But I am concerned.
I never requested that the lenses be thinned, I cant quite understand why they would do this and not tell me, it has caused confusion.

I think shouting at a retail worker, who has noi choice but take it , is shitty abusive behaviour.Even if the lenses had been wrong it clearly wasn't his/her fault.
I hop you are proud of yourself.

Yes, Fruit, it was a locum that made a hash of things at Specsavers, but a bad situation was made worse by the lack of concern shown by the store when the mistake was pointed out. I wouldn't mind (well, I would), but the bloody things costs a fortune.

That sounds awful Pavlovian - I hope you got your money back!

If you want the best care, you are better off going to a good independent optician.

At the right opticians, the optometrist you see will spend literally twice as long with you compared with Tesco, Asda, Specsavers. And you can get the advice of a proper dispensing optician afterwards.

FruitL00ps She does feel bad but I don't think justifying that she's probably been shouted at before so don't worry about someone else doing it is a good way to reassure the OP. I was assaulted at work a few days ago and its that kind of attitude towards retail workers they causes things like this, that's all.

I'm sorry that happened to you sunshineseven. As I said, I too am a retail worker so I do agree it's not nice to be shouted at as I've had experience of this too. I was trying to be lighthearted (hence the smile) but I can see it has backfired so I do apologise.

FruitL00ps No problem, I just wanted to be clear that those sort of attitudes can encourage the next step of behaviour like assault, thanks for understanding :)

Actually ds is pretty much blind without his glasses and will be looking at laser surgery as soon as he is old enough. Kindly don't assume. They probably didn't realise you hadn't asked for it. If the lab did it, they would have no reason to question it at the time as most people do thin their lenses so that they are not so heavy and don't hurt their nose. The poor man/woman you shouted at likely had nothing to do with it, whatever the mistake was. If it was a machine error, what could they possibly do except fix it when they find out? They aren't all knowing. People like you are the reason I hate retail. Most of us who work in customer service will bend over backwards for people who are polite to us. The second you get rude or stroppy you pretty much guarantee that they will do as little as possible for you and will not be rushing themselves to do so. So it doesn't actually do your dd any favours either. Is that how you would want someone speaking to her if she worked there? In the future, if she makes a mistake or someone else in her workplace does, I can come and shout at her and talk to her like shit, yeah? Fine example to set, no wonder so many kids are entitled little brats. Yes btw yabu.

I have worked in customer service, so kindly don't assume yeah?
You have no idea how the conversation went and quite frankly your attitude is disgusting. You have no empathy given that your son is in a similar situation. Oh wait but he's not, he hasn't potentially been given the incorrect prescription has he. I'm sure you would be feeling as worried as I did in that case.
The only reason I raised my voice was because she became assertive and cocky that I was wrong and she was right.
Not all people who work in retail know how to actually give good customer service and yet I still apologised to her for raising my voice. Yet you seem so hell bent on really digging at me for having done that, even when I said in my original post that I was ashamed, that I felt terrible for what I did.
Just rub that salt in a little bit more starryillusion
I'm so glad you feel you can be vile person on here to people.

And why on earth would you use my daughter as an example to come and talk to like shit? I didn't talk to the lady like "shit" I raised my voice.
Don't bring my daughter into the equation and place a fucking scenario whereby you can talk shit just to make me see my ways you nasty little bully.

My daughter wears a strong prescription. Right +6.75 left +8.00 she also has a squint in her left eye.
I'm an adult with distance glasses that are almost the exact same prescription as your daughters, but reversed, and on all my glasses,including my reading ones which are obviously a different prescription but relatively the same size, the left lens is considerably thinner.

I go to a fairly expensive dispensing optometrist (I have several problems e.g. extremely narrow nose bridge and have to be very picky with frames) and in spite of hopeful requests each time I go, they can do nothing to make my lenses any thinner, so I don't know how yours can claim to have to have surfaced the thicker lens so that it actually ended up thinner than the stronger one.

I would like to know how this magic can occur, as I definitely want it done to my next glasses.

OP I feel so guilty about shouting at a retail worker who was not to blame
BOARD Yes it isn't nice
OP You are rubbing in salt and being vile to me .BooHoo

Lola I'm so sorry you feel you have to come on here and bully people to make yourself feel better and be noticed

Exactly Lola also:

OP: I shouted at a retail worker but later apologised.
MN: That's awful.
OP: Well some people don't give good service YET I still apologised (like if the service had been bad shouting could be justified).
MN: You were still out of order.
OP: Wait, let me drip feed how mean and cocky she was that I hadn't mention in 4 pages.

I'm not drip feeding. I have the reassurance, and I know I apologised to her she was fine about it.
You lot are just looking for a fight now.

You're the bully here op. That woman you shouted at is someone's daughter, that is the reason I asked how you would feel and clearly you wouldn't take nicely to someone speaking to her like shit and yes raising your voice at her when she can't walk away from you IS treating her like shit. Learn to talk to people the way you would want your own child to be talked to.

She hasn't been wearing the wrong prescription anyway? The cyl and axis being wrong is hardly noticeable in most cases. I've had that myself in my own glasses and the only difference it makes to sight is that it looks a little like a sheen of water across them. Very easily fixed and certainly nothing to lose your shit over.

I feel lost, upset and ashamed at my outburst.
you can't have I both ways ! Either your outburst was something to be ashamed at or it wasn't!

You've said you apologised to the worker in Specsavers after the outburst, so I'd just move on.

If you aren't happy with the information from Specsavers and how they've communicated to you then I'd suggest finding another optician. I've always had the best service and glasses fitting from independent opticians however I do find the prices higher than the main high street stores. But I have wonky ears so glasses fitting is a big thing for me, otherwise my glasses look wonky too.

Usually you have another little eye test with your new glasses when they come back from being made, I certainly have done. Maybe Specsavers don't do that, but I've always had a quick check to see that my vision is correct with new glasses. Do you remember if this happened with your daughter?