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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Today I shouted at Specsavers...

93 replies

Potatoooooo · 26/11/2016 19:26

I feel ashamed and upset with myself. My daughter wears a strong prescription. Right +6.75 left +8.00 she also has a squint in her left eye.

Today I was sorting out all of her glasses, and found a pair we had gotten from specsavers earlier this year which is a slightly different prescription +6.75 and +7.75.
I noticed that, the left lense was actually thinner than the right lense, which on comparison of all her other glasses appeared to look wrong - given the fact that her higher prescription was the left lense.

It should look thick, thicker than the right if that makes sense?

I started panicking thinking, have they given me the wrong prescription? I compared all of her glasses, even the pair that is the same frame (different colour) they were even different. In all of her glasses the left lense was thicker than the right, showing her left eye has a higher prescription.
But these glasses did not.

I went to Specsavers, I asked to see a manager. I got a bit teary with her, expressed that I wasn't sure if she had been wearing the wrong prescription which is important as we'd come so far with her squint, I didn't want to find out it had possibly regressed.

She checked it, told me it was correct. I kept asking why the lense is thinner, she couldn't answer me. By this point I was raising my voice, I was getting short tempered because I knew something wasn't right.

She got a guy to come down who told me that they had surfaced one lense but not the other. I told them I was getting a second opinion. They did not tell me why they had surfaced one lense and not the other.

I went to another optician who told me the prescription was correct, but the axis and cyl was not. I don't know what bearing this has on her ability to see but she explained it's the way the light hits the glasses depending on the persons shape of the eye.

Her cyl should be 0.25 and axis 180. It came back at 0 for cyl and 135 for axis.
She told me it could be that the machine isn't accurate.

I am not a professional, but I feel lost, upset and ashamed at my outburst. I apologised to the manager at Specsavers as I felt I had made a scene and couldn't be certain they were wrong.

I am intending to get a copy of the prescription they hold, and I'm going to take it to another opticians to have the glasses assessed again.
I also have an appointment with the hospital soon so will also verify the prescription with them too.

Is that unreasonable of me? Am I over reacting? Does anybody know if the cyl and axis matter?

A part of me just wants to accept that its most likely right and that she probably hasn't been affected. But I am concerned.
I never requested that the lenses be thinned, I cant quite understand why they would do this and not tell me, it has caused confusion.

OP posts:
Chwaraeteg · 26/11/2016 20:27

Oh, also, what's with that 'one hour service' bollocks they are always advertising? I've never in my life been able to get glasses from them even within the same day. RANT!

passingcloud · 26/11/2016 20:31

Oh Specsavers are DREADFUL. Have similarly had terrible experiences with them. OP: glad you've found some reassurance on here. Anyone else considering Specsavers: avoid, avoid, avoid.

Tikketyboo · 26/11/2016 20:31

Dispensing optician here 😀 as others have said you you can't have an axis for a cylinder with zero power the lens would just read as a sphere. -0.25 is lowest power possible so would not cause her to squint she visually would probably not notice if it was not there. If they picked up an axis some cylinder power must be present the person who read it obviously wasn't very good as a) you can't have 1 without the other and b) they shouldn't have said zero cylinder and an axis as its not possible and they should know this. Hope you get it sorted soon.

unlucky83 · 26/11/2016 20:37

My DD1 has a strong prescription -8.0 and -8.50 iirc.
When they got to a certain strength (they have needed to get stronger with age as is normal apparently) they started thinning the lenses as they can then do it on the NHS. (pre that strength you would have to pay extra).
I would have said that must have been at about -7.0 -so maybe the stronger lens has been thinned and the less strong one not...don't know if that is a good idea or not (I'm not an optician!) ...but it might be an explanation.

FruitL00ps · 26/11/2016 20:42

Dispensing optician here too! !

Sorry you're so stressed op and I can see exactly why you're concerned. Vision is very important, and especially so for children with vision still developing and being corrected.

Please be reassured, as others have said, that a cyl of zero power cannot have an axis as it doesn't exist! So something has gone wrong with the person checking the specs there. A cyl of 0.25 is the lowest which can be prescribed, and when using the machine to check the prescription it can easily fluctuate between 0 and 0.25 if not done by someone experienced. Honestly I wouldn't concern yourself with this part of the problem.

It is very worrying if the lenses have been prescribed incorrectly. However, I have worked for specsavers (incidentally, they are franchised. So although people may have a bad experience in one store, I have worked in several specsavers, all of which have been very professional and successful with the customers) and the company will often order the thinnest possible lenses for children without you having to pay extra. It often isn't discussed with the parents as 1) It is of no cost to the parents and 2) it isn't actually a thinner material, so not a different index of lens. The smallest lens possible is ordered (which is achievable due to children's glasses usually being so much smaller than adults) so is still the same index as the usual lens.

I hope you get things sorted op Flowers

BreakfastAtStephanies · 26/11/2016 20:44

I am an optometrist.. I can confirm that if the cyl power is zero then it has no axis ( 135 ) because essentially the lens is the same power in every meridian. It is a spherical lens.

The company I work for does a surfacing to optimal thickness service on childrensprescriptions. Am wondering if this is what was applied to the higher powered lens in this case.

neveradullmoment99 · 26/11/2016 20:50

Ive had no issues with specsavers. They have been efficient and professional and my glasses and contact lenses have been fine :)

neveradullmoment99 · 26/11/2016 20:51

My children have all used specsavers and have also been fine. I agree with the franchise statement. It depends upon the branch.

user1467976192 · 26/11/2016 20:55

I wouldn't worry about it I shouted at boots last week for messing up my glasses. The glasses I got so I could learn to drive

TheSconeOfStone · 26/11/2016 20:57

My DD has had glasses since the age of 3 for a squint. Her prescription is +6.5 and +4.5 and her lenses have always been thinned without me asking. Hearing about Specsavers I'm glad we have always used the hospital dispensary. I really trust them and as I work there it's convenient for repairs.

YANBU to be concerned. My DD was able to avoid patching and surgery due to her glasses. She couldn't function without them.

I hope you are reassured now.

Potatoooooo · 26/11/2016 20:57

Thank you for all your kind responses and taking the time to explain this to me. It's apparent the second lady has given me the wrong readings.

I didn't realise specsavers surfaced the glasses as standard, and you're right, they did not discuss that with me. Clearly I've just noticed the thickness was on the 'wrong' side, and thought the worst.

In this case I suspect that the prescription is right after all and I need not do anything further.

I am ashamed that I raised my voice at that poor woman, I think she really did understand my concern as I was teary about it, and the guy she bought down really did try to explain what had happened, but didn't say they don't discuss that with parents.
There's been a big misunderstanding because of that, I wonder if that's something they need to change in their policies, even if they don't charge for it.

OP posts:
youarenotkiddingme · 26/11/2016 21:04

I've also found specsavers to be fantastic.

In fact twice I've had issues with lenses - once they did put the lenses in the wrong way round - but they rectified it quickly and apologised. --they were bemus d by me laughing but I'm dyslexic so couldn't hold that against them!
The second time very recently I couldn't cope with new lenses so they retested and resigned prescription and re issued for free.

I can totally understand why you worried though - having a squint isn't good.

For those dispensers here can you tell me - or hazard a guess why I couldn't manage last prescription change.
I went from -0.50, -2.00 and -0.50, -2.50 to -1.00, -2.00 and -0.75, -2.50. They then changed to -0.50, -2.25 and -0.75, --2.50.

BreakfastAtStephanies · 26/11/2016 21:16

Depends on what you found to be difficult youarenotkiddingme. If it was close work and you are close to age 40 , could be because you are starting to be less able to focus close up naturally. An increase in your minus can really knock that for six.

FruitL00ps · 26/11/2016 21:22

I'm sure she's been shouted at before Smile Honestly I wouldn't worry about it - you're only human. And they should've explained things well enough so you didn't get so frustrated and anxious. If you can, I'd pop in and apologise when you're passing, but I'm sure they understand your worry with having a young child with a high prescription and a squint.

I think they don't shout about doing the free thinner lenses for children as then adults would expect it, and it would take a lot of explaining why it can't really be done for free for adults usually.

7SunshineSeven7 · 26/11/2016 21:35

I'm sure she's been shouted at before smile Honestly I wouldn't worry about it

What so because other customers have yelled at a retail worker then its fine for you to do it as well??

I know you later said to go and apologise but honestly how did you just type that?

dizzygirl1 · 26/11/2016 21:43

'Its just glasses ' really???? How stupid are you?
Oh of course glasses aren't important, they are only for your eyes..... so you can see! I would reply more but i think i'd be banned.

dizzygirl1 · 26/11/2016 21:46

Not the op i was talking about but cuttungthecheese

EastMidsMummy · 26/11/2016 21:55

LENS! IT'S A LENS!! NOT A "LENSE"!!

One lens. Two lenses.

PavlovianLunge · 26/11/2016 21:56

I had a very poor experience with specsavers, they messed up both my pairs of glasses and also DM's. I had to go back repeatedly to get it sorted, and barely got an apology for the trouble. I'll never go back.

On the other hand, and much to my surprise, the Tesco optician was brilliant, I was very impressed.

OP, I had a squint as a young child, and although it took a lot of time and treatment to correct, you'd never know it to look at me now. I hope all goes well with your DD, and don't be afraid to challenge when you think something isn't right - professionals can and do make mistakes from time to time.

PavlovianLunge · 26/11/2016 21:58

And in respect of 'it's just glasses', fuck off cuttingthecheese, your contribution is spectacularly stupid and unhelpful. Angry

zoemaguire · 26/11/2016 22:07

I suspect only somebody who doesn't wear glasses could come out with such nonsense as 'it's just glasses'. So cuttingthecheese, we'll just stick a piece of shaded clingfilm in front of your eyes and let you get on with things shall we? It's only your vision, nothing to whine about.

FruitL00ps · 26/11/2016 22:07

Sorry sunshineseven if I offended. I've been in the same job as the person who was shouted at, and was just trying to make the op feel better as she clearly feels really bad about it.

SexDrugsAndSausageRoll · 26/11/2016 22:08

This might sound madly dramatic but I only have a small astigmatism and specsavers got it wrong for years as well as the strength, going to a good local place was quite life changing. I could drive in the dark, read screens, didn't get headaches and all sorts. It changed how I saw myself as I was so much more capable and confident in doing things, plus I felt better generally.

Dramatic, but you really appreciate a proper prescription when you realise you didn't have it.

PavlovianLunge · 26/11/2016 22:14

Ultimately, any optician is only as good as the practitioner that you get to see. I always used specsavers when I lived and worked in London, but the problems I had with my now local branch means that I have no brand loyalty towards them now. The local
Tesco was excellent, and I fed that back to THQ, but I'll certainly shop around again if I feel it's necessary. Eyesight is too important to put up with poor treatment.

FruitL00ps · 26/11/2016 22:20

I was about to say the same Pavlovian... often the optometrists are locums, so the same person can work for many different companies regularly. Therefore I don't think we can really say for example "Asda opticians are awful/specsavers are amazing" etc

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