aibu to refuse to pay a customer a cancellation fee

[Ldnmum2015]

Hi I work self employed as a cleaner, I really love the cleaning side but am still finding it hard being assertive. Today I received an abuse call from a customer who I have recently taken on, apparently she didn't get my text informing her due to twisting my elbow I was unable to do her booking yesterday, I know I sent the text as it is in my phones records. The customer left missed calls at 3am this morning, but at 8.45am today I picked up only for her to be screaming down the phone I had let her down and she wants me to pay her a cancellation fee and to compensate her for letting her down, I have sinced received texts telling me that she had air bnb guests staying at her flat yesterday and they were disappointed by the state of the place and they are refusing to pay their cleaning fee, which incidentally three times more than I was charging. Aibu for refusing to pay her.

WLF46's first post was incredibly condescending. Second post in isolation was fine.

OP.. your customer is a loon. Avoid ignore avoid. My cleaner has been with me for 5 years. We have never communicated by phone once. Text every time.

So far... neither of us has sued the other. (More likely she would sue me for living on a pig sty).

Hope you've moved on and can ignore butter customer x

Nutter customer. Don't know what butter customer would be!!!

Yep the terms and conditions cover me, Thursday morning I gave her keys to he courier, end of, I did get a sorry text on Friday, but didn't reply. Am just chalking it down to experience, and have moved on, so thank you everyone, even though I new I was covered it was still upsetting at the time 😊

Sorry excuse my spelling, meant knew instead of new and
the courier

I would agree that sorry doesn't quite cut it after 3am abusive phone calls and then emails threatening to sue.

Glad it's over and done with. Loads of lovely customers out there.