To kick up a fuss tomorrow in reception?

[whensitmyturn]

At a park dean/hoseasons resort in Scotland, been to a couple of others before, never had any problems but first time to this particular one. First night In a static caravan and all of us have just been woken by at least 6 men screaming, shouting and swearing in the last half an hour in the caravan right next to us and they're still going. I didn't think places like this allowed single sex groups? It's actually terrifying, I've rang night security, but no answer and have left a message. It's horrible the kids have all been woken up and are scared.

I can't believe someone would put that large a group of men in amongst families.

I'm going straight to reception to speak to them in the morning, can we ask to be moved? There's no way I can stay in this caravan another night with all of them a few feet away and for night security not to even answer is massively poor.

Our heating is broken and they said they would send someone to fix it and no- ones turned up and it's 4 degrees. I've never complained before on any holiday but I'd actually rather be at home.
Aibu to kick up a fuss tomorrow morning? Or what should I say to them?

I hope things calmed down OP, and that you managed to get some good sleep.
I'd go to reception first thing tomorrow. Demand that they sort your heating out immediately, or move you. Tell them how frightened you were when you didn't get a response to your initial call to security. Then emphasise the level of fear and disturbance you experienced last night.
And ask them if there is a police reference from the incident last night that you can put in your complaint to HO.
Then write a complaint to HO about the incident, the lack of response to your initial call to security, and the heating.

Of course it's a bloody gender issue
A group of 6 men together drinking is very different to a group of families or a group of women. Yes women can be lairy and aggressive but that's rare, groups of men getting drunk and aggressive is par for the course. Statistics and facts back that up.
I really wish people wouldn't try to gaslight women when it comes to the risks posed by men (as a class) NAMALT obviously

Reception opens at 9 I'm going to be there and take my 2 year old with me whose full of cold and worse as we spent most of the night huddled all together in the lounge with no heat. Don't want the older 2 to see me upset again.

Minimum I want is to be moved/upgraded and for a refund for last night, if they say there's no room then I'm going to ask if there's space on any parks in Lake District (on way back home) and if they say no to that then I'm asking for a full refund and we're going home. I'm absolutely not staying in this van another night I can't relax and don't feel it's safe for any of us.

Be firm but polite. Don't forget none of this is the receptionnist's fault.

I worked as a receptionnist in a holiday camp and it was awful, we were regularly shouted and sworn at. Not a day went past without one of us in tears. (camp was very badly managed)

So sorry your holiday has been wrecked OP. Your requests seem reasonable- I hope you get what you are asking for from the company

Bloody Norah - sounds awful. Definitely ask for a refund; the no heating situation warrants that on its own. Hope you're OK and that the DC aren't too upset.

Wen you speak to them, try to stay calm and unemotional if you can. Stick to facts rather than feelings and be assertive. And if all of that fails, cry hysterically until you get the result you want. Good luck. It sounds awful.

I would just tell them that you need to be moved - nothing else will be acceptible.

Sounds bloody terrible! Hard to keep your cool in that kind of situation but be firm and clear about your expectations.
I hope they get it sorted so you don't have to cut your holiday short.

How did you get on op?

Are you anywhere near Loch Lomond OP? Your story sounds very familiar.

Crikey OP - what a night. I hope that reception have been able to sort it out for you now and you are able to enjoy the rest of your holiday, either on that site or a new one.

So spoke to reception and we're off to the Lake District been upgraded to a top range caravan and they're emailing head office about a refund.

We're In southern Scotland, so should only take a couple of hours. Can't wait to get away from here.

God that's awful Op. I find the standard of accommodation and service at ParkDean to be a bit inconsistent and unreliable. Hope you get the outcome you want.

Delighted you got a solution! The Lakes are lovely too. It's a bit rubbish that there is no one on-site empowered to give a refund - poor customer service strategy

Just saw your update. Great news.

Well done. Enjoy the rest of your break.

Great news. Enjoy the rest of your break, and your well deserved upgrade too!

I'm sorry to hear you had such a rubbish night but glad you've been given an upgrade for the Lake District.
I'd have been terrified too.

Good grief, only on MN would this be turned into a gender issue!

And only on MN would people become aerated over it without reading the comment properly My issue was with the 'Why was a bunch of men put so near to a family?' comment. Of course I wasn't saying the OP shouldn't even mention that those involved were men.

OP - glad you're okay and have a solution you're happy with.

We had a terrible experience with Parkdean at Pendine Sands in Wales - to be fair, it was Easter and it snowed but we had a "luxury" caravan that had ceiling heaters that gave no warmth out, summer weight duvets and a window that was broken and had an 1" gap letting freezing cold air in. We were so desperate, we drove to a local shop and bought 2 fan heaters that gave us some relief but at 11pm tripped the electric that was padlocked outside, and the so called overnight security answered the phone at 6am. We've never been so cold and miserable in our lives and packed up that morning and drove to another site further along the coast, a van with central heating at our own expense. We didn't get a penny back from them, despite repeated attempts. I hope you get better results from them.

If you're going to engage in a bit of everyday sexism then at least own it instead of acting outraged when you're called on it.

I don't know if groups of men really are statistically more likely to cause problems than groups of females, but even if they are we are supposed to treat people without prejudice. Imagine, for example, being told you aren't getting a job because you're statistically more likely to take time off for child birth. We've supposedly agreed these things aren't on.

It was the middle of the night, OP was scared, she didn't choose her words carefully. She's explained her meaning was that she was surprised to find a large group of men near the family area.

Sexism is real but this post isn't perpetuating sexist norms. There's no need for re-education or consciousness raising here.

slarti I've got no issue with anything I've posted and I showed no prejudice when 6 of them rocked up in their work van at 6pm, dd actually said she was worried about them and xh and I told her not to be silly as they were probably working nearby and had used this accommodation as a cheap alternative to a b&b. Turns out not.