To kick up a fuss tomorrow in reception?

[whensitmyturn]

At a park dean/hoseasons resort in Scotland, been to a couple of others before, never had any problems but first time to this particular one. First night In a static caravan and all of us have just been woken by at least 6 men screaming, shouting and swearing in the last half an hour in the caravan right next to us and they're still going. I didn't think places like this allowed single sex groups? It's actually terrifying, I've rang night security, but no answer and have left a message. It's horrible the kids have all been woken up and are scared.

I can't believe someone would put that large a group of men in amongst families.

I'm going straight to reception to speak to them in the morning, can we ask to be moved? There's no way I can stay in this caravan another night with all of them a few feet away and for night security not to even answer is massively poor.

Our heating is broken and they said they would send someone to fix it and no- ones turned up and it's 4 degrees. I've never complained before on any holiday but I'd actually rather be at home.
Aibu to kick up a fuss tomorrow morning? Or what should I say to them?

Good grief the op complained about a large group of men causing problems. How predictable that someone would come along and say she was making it into a gender issue. How careful we must be with our words. It doesn't matter how scared, upset or traumatised you are, just make sure you use the right words, because there's always someone ready to pounce.

They're back again but there's about 4 security guards here and a police car, I've just asked one of the security team and the 2 men who were told to leave are now being held by the police and now they want to talk to the remaining men in that caravan. It's mayhem.

You need to get a refund OP.

How awful for you all OP

Even if it's a private rental, the park didn't have to put your family next door to them (not much experience with caravan sites so could be wrong).

I'd at least be asking for a refund for this night - it's not exactly a holiday having to put up with that!

(I'm someone who has to put up with that shit on a regular basis due to living next to people who are just like that group!!)

Oh man sounds horrific :( do they have access to other caravans for emergency accommodation just so you can go and sleep somewhere else for the night and feel safe? Could move your stuff later in the morning then X

So glad it's being sorted, just need your heating fixed and hopefully you can enjoy the rest of the week. It must have been awful for you before security got involved. Hope your DC are ok.

Push for a full refund. People go on holiday for a rest not to be traumatized!

Ask for a refund- it sounds like they haven't employed enough security if they were too busy to answer your call at first! Hope you got some sleep.

Six pissed up blokes screaming next to you in a caravan sounds pretty terrifying. Things can soon escalate. I'm glad the police are there. I Agree you shouldnt have been put next to them. Hope you're week gets better.

Hope you managed to get some rest OP.

As if men are somehow intrinsically offensive to anyone with kids.

They are in a single sex group when drunk and aggressive. The fact they are men is highly relevant.

Don't kick up a fuss. The receptionist has no way of knowing who will cause trouble when staying there. You can politely enquire about their policy of who they rent to.

I hope you get sorted, how scary

Oh goodness op, how scary. And upsetting to have your holiday ruined.

Hope you can sort out the heating tomorrow and peace resumes

That sounds awful OP. I hope you are getting some rest and they sort it out this morning.

Tut tut OP.

Did you ask if any of them identified as women before making the call? I am betting not.

If groups of same-sex people aren't allowed, would my four friends who make up two lesbian couples be allowed with their children?

Hope you are OK op?

It really does feel like they are in your caravan doesn't it? We went away in the summer and had a similar incident and I was pretty shaken up.

And it doesn't matter if it's men, women or a combination of both.

I think you're being a bit disingenuous there Cao. If they had kids with them then they wouldn't be a group of single sex adults would they?

Poor you op. I used to live opposite a pub and had a few nights where we were disturbed by behaviour like this, it's horrible.

Hope you got some sleep. Go into reception in the morning and say you need to speak to the manager, be really firm, keep your voice steady and be polite but firm. state that you & your kids were very scared, appreciate that security & police came but it wasn't a quick response, it's ruined your night and you are wary in case they come back, you need to be moved today as it is unacceptable the heating isn't working. See what they offer.
I think they should move you st the very least and a nice gesture would be compensating you something too for the trouble & upset (meal voucher or something).

Don't kick up a fuss. The receptionist has no way of knowing who will cause trouble when staying there. You can politely enquire about their policy of who they rent to

Yeah right - have you read the thread???

Hope you got some sleep and yes - in the morning - kick up a fuss at reception (politely of course) I don't think the OP is going to display animal-like behaviour shown by her neighbours.

Hope your ok OP. This sounds like a nightmare. There's nothing worse than feeling afraid and being away from home. Ask for a full refund and make a complaint. Hope you and dc are ok

Hope you are all ok and got some rest. It's so scary when something like that happens and you have children with you- my ds was in hosp recently and there was an incident on the ward between one of dads and some of the medical staff that turned physical. It all happened when me and ds were asleep so we were suddenly woken up at 1am to our door being kicked and lots of effing and threats being shouted- I'm pretty assertive but in that moment I was terrified for my ds.
This is supposed to be a nice holiday for you and your Dc- if their rules state no single sex parties over 3 then I think you should be given some compensation too.

I would expect a refund for a night of very little sleep and no heating. Be firm and polite and also ask who to complain to in writing. A night like this also affects your plans for the following day as everyone feels like zombies.

We stayed in a hotel this year who were holding a wedding in the room below ours, we all couldn't sleep and when the wedding was finishing about 4am, they revved a super car outside! We spoke to the manager and were refunded for that night with no problems.