Hotel would not accomodate mum with two children

[jane2364]

Am I wrong to be outraged at the Holiday Inn Regents Park, London for not being able to cater for a mother and two children? They do not have family rooms (at any time) and would not allow an interconnecting room, saying an adult had to be present in both rooms. This is the first hotel that I have encountered that just had no solution for this.

So pick another hotel. I'm sure in London there at must be one or two more to choose from.

Of course YABU, and frankly ridiculous to 'be outraged'. There must be literally THOUSANDS of places to stay in London - choose one that has the accommodation type you want

Couldn't they just put an extra z bed in the room?

I see what you mean. when you choose 'family room' it actually means 'interconnected room' rather than a family room with kids n parents together. they also have a photo of a mum with two kids on a bed so thats a little annoying. i'djust book for 2 adults 2 kids - interconnected room. no price difference I dont think as you pay per room anyway

I can't see the need for this to be a drama op?
Are you practicing your DM sad face!

Outraged? It's London- I hear there are other hotels. Just find one that has the room you need.

Looking at it from the hotel's point of view I can see why.

If you stick a couple of kids in an interconnecting room without an adult to supervise them, they could wreck it or end up hurting themselves.

I'm a single mum of 3 and we can all fit in a Premier Inn family room.

So it's a question of room availability?

thats why I think op is right as they advertise as family room but its not, its interconnected, and you cant book it if you enter one adult and two kids

For one adult & two kids I would have thought either a twin or double room plus a "rollaway" bed would suffice.

I don't think you're being unreasonable at all. There is no reasonable need to insist on an adult in each room for interconnecting rooms and very few couples with children who take interconnecting rooms will use them that way.

Op - what exactly is the issue here - no availability ever or just not for your dates?
How old are the children?

It's one hotel! No need to be outraged! There are many hotels who will be happy to accommodate you. Just take your custom elsewhere. No issues with premier inn / travel lodge so far as I am aware. Also Check out booking.com.

The only interconnected rooms we have stayed in is where one of them is an accessible room so intended for someone disabled with a carer close by.

Ive stayed there they could not be more helpful. Staff were amazing. Therefore id say if they had no room they had no room

Would one double with a sofa bed or camp-site not have done you?

cabbage that's brilliant

op I'd probably choose a hotel that has a family room available.

Never have I been happier that my business doesn't rely on any aspect of keeping the public happy! I can't imaging the stress involved in the perception that each business has to be all things to all people all of the time.

If they don't have availability, they don't have availability. This such smacks of a DM clutching at straws to be outraged at something, anything, type thing. Save your angst for something more worthy of it.

'new' poster

posts and fucks off

• screams Daily Mail 'reporter' seeking some filler to me

YABU. Outraged? Really? If that's the worst thing that happens to you, consider yourself lucky.

As others have said just book elsewhere.

If they don't have family rooms or have none available then what should they do?

Children not in a room alone is also a pretty common policy - of course that doesn't mean people don't change who is in which room after booking but that's not the point!