To expect a refund?

[AppleJac]

This evening i ordered tickets through eventim which is a booking site for Disney on ice in October. The booking site rushes you and gives you a very short space of time to confirm your booking and make payment.

I chose the date i wanted but the time i looked at gave me seats that the site had selected for me so i went back to look at a later time and found how to select my own seats.

Went through the booking and has 2 mins (there was a count down timer) to check the booking, enter my address and card details.

I very quickly scanned the booking and entered my details and with 2 seconds to go i clicked pay now.

Moments later when i looked at the confirmation in detail i had been charged for the show were they had selected seats for me and the show i wanted resulting in a £92 over payment!!

I very quickly rang the customer services to be informed that it was non refundable and it doesnt matter whether it was done in error as it clearly said tickets are non refundable. She said she would put a request through to head office but in her experience they do not refund.

I then contacted my bank who inform me i have to wait for the money to leave my account and then dispute it which takes time etc.

Aibu to expect a refund? Im so fucking cross with myself!

To have a timeout of 2 minutes really is unfair, there should always be an option to extend the booking time so people can check the booking they've made, also what about older people, people who aren't as confident online, not quick readers or use assistive technology (screen readers, speech software) that may slow them down?
Websites need to stop using these countdowns to rush people through, its a poor customer user journey and potentially discriminatory

Are you sure it was only 2 minutes? I bought tickets with Eventim last week and it was more like 8 minutes?

Yes, I was wondering about the count-down too. Does that mean the site excludes people with mobility issues?

lionheart it absolutely could, mobility issues who rely on navigating through switch technology or tabbing, blind or low vision people using screen reader users which will read all the content to them as well as people with reading issues like dyslexia.
Whilst some websites, like financial ones, do need a time out for security it must have the option to extend your log in session to be accessible. For companies that insist on these practices (don't get me started on CAPTCHA) they must implement them in a way that doesn't exclude users, or in the OP case rush them to make an incorrect purchase especially when their follow up 'support' is so poor

I've just done it to check and it is 8 minutes - check the countdown timer in the top right hand corner

The checkout time is not 2 minutes, it is 8 minutes. Once you put the first tickets in your basket the counter started, hence why you panicked at the end. Having said that, it is very clear on their website how many and which tickets you have booked, the total price is listed a couple of times on the page and you should have seen it when you were on the payment page as well. It would be nice if they gave you a refund but they are not under any obligation to do so. If there are lots of tickets available, I'm not sure why you were panicking about the time running out? You could have just started again.

You only had two minutes because the timer would have started counting down from the moment that the first lot of tickets (the ones selected for you) went into your basket. You then used some of the 8 minutes selecting your own seats and only had 2 mins left by the time you had done that.

For most people, 8 minutes is plenty of time to check before confirming. Didn't you even check the total cost at the bottom?

In fairness it is easy to do, especially once you start selecting seats in different areas. I'm not sure many of us could afford to stand that sort of money lost. Op if you're still reading I still think your best bet may be ringing the venue and pleading for help.

Your right about the count down timer starting when the first lot of tickets went in. I still think 8 minutes is not alot of time to check everything, enter your name, adress, telephone number, then you have to create an account with them and put your card details in!

I had an email off them an hour again saying they are refunding the first lot of tickets so im very relieved about that! It doesnt mention anything about whether the booking fees are included in the refund though

Good news OP. And very reasonable by eventim

Had an email today to say they are refunding £84 instead of the £92 which i paid.